House of quality and information quality: systematic review

ABSTRACT

Information is considered material for knowledge creation, this in turn adds value to organizations providing innovation and highlights for organizations. For organizations to remain competitive in the Knowledge society, you need to have attention to the quality of strategic information, looking for ways to evaluate them in order to ensure that they provide greater assertiveness in decision making. Thus, this research sought through a systematic literature review to understand how the house of quality, matrix of QFD (Quality Function Deployment) method has interacted with the information quality. Although with little research still reporting this interaction, the QFD method, one of the methods worked on total quality management, it is shown as a tool that can assist organizations in assessing the organizational information quality through adaptation of the original version.

Keywords:
Information quality; House of Quality; Organizational strategic information