Informational behavior: proposition of artifact for interdependencies analysis between dimensions of information quality

Following the precepts of the Design Science Research, this research developed and tested the device "Gear for analysis of information quality." This artifact objective sensitize information workers about the importance of reflection of interdependencies between dimensions of information quality prior to performing any action at the resource information. Tests conducted with 33 employees of six micro and small knowledge-intensive companies showed the effectiveness of the artifact. After training and use of the artifact, there was a change of information behavior of information workers, in particular with respect to dimensions: rarity, availability, originality and accuracy of the information.

Informational behavior; Behavior change; Information worker; Information quality