This article considers the analysis the continuous increase of the counseling service demand by e-mail developed at the Center for Research in Psychology and Informatics. Starting from a brief retrospective of the services, using the users' profile data and the messages' main issues in the years 2003 and 2004, this text presents new considerations about a very prospective research area in Psychology, including current elements to the hypotheses that were previously formulated. The recent transformations and the technological updates require constant analysis about the counseling service, which are necessary to promote quality and ethics in the professional activity mediated by computer.
Psychology and data processing; counseling service by e-mail; electronic mail; computer; virtual
