Abstract
This study investigated the perceived care to individuals in psychic suffering according to users of a pre-hospital service, considering assistance and complaints handling, the offered resources, and the resoluteness of mental health care as to the articulation of the psychosocial care network and the emergency network. This qualitative descriptive-exploratory study was conducted with data collected by means of a nine-question semi-structured interview conducted with a non-probabilistic sample of 20 users. Data underwent thematic content analysis, according to Bardin (2011Bardin, L. (2011). Análise de conteúdo (4a ed.). Edições 70.), in the light of psychoanalysis. The results were categorized into three themes: 1) users’ perception regarding complaints and losses; 2) demand, access, and bonds; and 3) service and resoluteness. The most frequent complaints were related to the general symptoms, considered somatic, resulting in serious damages. The bonds, even though temporary, and access were considered as potent devices in the process, comprising determining factors for the demand of the service . However, the service can improve the handling (directly associated with the perceived resoluteness) regarding listening, extended clinic, and integral approach in the care provided.
Keywords:
Psychic Suffering; Pre-hospital Services; User Embracement; Emergencies