Abstract
Complaints against school conduct is a central phenomenon in the educational context, and, because of that, the number of referrals to the Psychology Services is increasing. This research aimed to understand the meanings attributed by public school professionals about complaints regarding school misconduct, with emphasis on the reasons attributed and the strategies used by teachers and schools in the care of students who present a complaint against school conduct. To understand that, teachers, principals and technical-pedagogical assistants from municipal public schools of a municipality of Metropolitan Florianópolis were interviewed. The results indicated that the students themselves and their families were considered guilty for school misconduct. The main care strategies from both schools and teachers have focused on the child itself and have mostly exempted school from causing that discomfort. The presence of speeches that naturalize practices stigmatizing students with difficulties in the schooling process was also highlighted.
Keywords:
School Psicology; school failure; teacher student interaction