ABSTRACT
This article is the result of research conducted on the paths taken by the school complaint in the Guarantee System for the Rights of Children and Adolescents, or “Sistema de Garantia de Direitos de Crianças e Adolescentes - SGD”. The objective was to investigate the complaints brought to the Guardianship Council and their referrals.The research was conducted in 2017 in four Guardianship Councils of one of the regions of Western Paraná, and takes School and Educational Psychology of historical-critical basisas a theoretical-methodological framework. It was a research of quantitative and qualitative nature, with the adoption of document analysis and interviews with tutelary councilors. Most requests for support by guardianship councils come from education institutions. There is a significant number of complaints from schools, which are then referred to other sectors such as Social Assistance, Health, Public Prosecution and the Judiciary branch.The reasons for the referrals allowed us to deepen our understanding of responses to school complaints and to outline alternatives for coping with school failure.
Keywords:
Educational Psychology; school failure; child and adolescent defense