This case study aims to analyze the work of the family health staff. Some interviews and direct observations were carried out within the teams. The organization of the productive process is related to an large division of tasks. The user's demands and health care are themes which guide this dimension. The political and ideological dimension is made of several power practices, and themes related to the assistance model, managerial model and exchange of information between teams support this dimension. The economical dimension, on its turn, is formed by different links and salaries to workers who share the same degree of responsibility. Within this dimension, the main themes were the categories of links, different salaries and social rights. This information can help improve more efficient actions, implemented by managers as well as by the social control on the primary attention within the municipal health system.
Public Health; Family Health Program; work; workers; working conditions