This is a qualitative case study which discusses the work in the context of the Unified Health System and how its principles occur in the daily services within its stratified network. It aimed to understand integral care, equity and resolution in the daily work of health managers and professionals in Belo Horizonte. We noticed that aspects like "Care about how to do everyday actions" and "Welcoming reception, link and access" would be incorporated into the professionals' work development. From the results, it was found out that urgency and emergency situations were intervened to the detriment of the programmed tasks. Furthermore, the work process management is conducted by technical-structured knowledge which interferes in the quality of health care. In this aspect, the care production process should be thought about its micro space emphasizing the harboring, the link settled up and the responsibility for assuring a suitable and accessible care network for those who need to go through it. It is necessary to eliminate the fragmentation seen in the health services organizations and also in the professionals' daily tasks, so as to offer a full and resolute assistance and to show some humanity towards these tasks aiming a better population's quality of life and health as a citizenship right.
integral health care; health services; Unified Health System