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The relationship between performance measurement systems and Six Sigma projects: multiple case study

This paper aims to investigate the relationship between performance measurement systems and development of six sigma projects. Five case studies were carried out in Brazilian companies. The empirical findings supported the mutual relationship established after the literature review. Furthermore, a delay was observed in the relationship. The performance measurement system influences first the development of projects. There are factors which exerts both negative and positive influences on projects. In other hand, the six sigma projects play a role of external leverage during the reflection of using performance measurement system which leads to change of such systems.

performance measurement system; performance measurement; Six Sigma; continuous improvement; performance measures


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