This paper presents an application of a method for measuring lead-time and work-in-process in manufacturing operations controlled by orders. We review the concepts of lead-time, inventory and queues in manufacturing and present the proposed method. We began by collecting data from one hundred orders, which include release and completion time and delivered quantities. The method was applied and allowed a discussion involving time-to-deliver, dependability of orders and management of queues in shop-floor, which can be important in business competition, when customers expect, from manufacturer, quick response and on-time delivers.
Lead-time measurement; work-in-process measurement; queues in manufacture; time-to-delivery calculation; time-based-competition
