The human resources and knowledge management integrated role in Industry 4.0/5.0: a Human-Centric Operations Management framework

Ribeiro, Vagner Batista; Nakano, Davi; Muniz Jr., Jorge

doi:10.1590/0103-6513.20240014

Vagner Batista Ribeiro ^* * vagner.ribeiro@unesp.br

Universidade Estadual Paulista - UNESP, Departamento de Produção, Bauru, SP, Brasil

https://orcid.org/0000-0003-3872-2220

Davi Nakano

Universidade de São Paulo - USP, Departamento de Produção, São Paulo, SP, Brasil

https://orcid.org/0000-0002-7345-2134

Jorge Muniz Jr.

Universidade Estadual Paulista - UNESP, Departamento de Produção, Guaratinguetá, SP, Brasil

https://orcid.org/0000-0003-3496-0256

* vagner.ribeiro@unesp.br

Item	Description	Total
Data base	Scopus
Period	2019 to 2023
Search criteria	By “Article title, abstract, keywords”
	Articles (empirical papers) and Reviews
	Papers in English
	Classified by Relevance
Search string	"industr* 4.0" OR "manufactur* of the future" OR "future manufactur" OR "advanced manufactur technolog" OR "smart factor" OR "digitalizat" OR "smart* manufactur*"	76
	AND
	"knowledge management" OR "knowledge sharing"
	AND
	"human resource" OR “human” OR “competenc” OR “skill” OR “social” OR “qualific” OR “job” OR “employ” OR “work*”
Title and Abstract analysis (exclusion criteria)	Exclusion of 30 papers without adherence to the integrated themes	46
Snowball analysis (inclusion criteria / final set)	Inclusion of 34 papers identified in the articles related references, considered as relevant and linked on the explored themes	80

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Government policies for digital technologies development	Mariani and Borghi (2019)Mariani, M., & Borghi, M. (2019). Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149, 119752. http://doi.org/10.1016/j.techfore.2019.119752. http://doi.org/10.1016/j.techfore.2019.1...	Policies for technology	Policy Implications
Ethical, social, and environmental aspects related to digitalization	Castro et al. (2021)Castro, G. D. R., Fernández, M. C. G., & Colsa, Á. U. (2021). Unleashing the convergence amid digitalization and sustainability towards pursuing the Sustainable Development Goals (Sdgs): a holistic review. Journal of Cleaner Production, 280, 122204. http://doi.org/10.1016/j.jclepro.2020.122204. http://doi.org/10.1016/j.jclepro.2020.12... , Arias-Pérez, and Vélez-Jaramillo (2022)Arias-Pérez, J., & Vélez-Jaramillo, J. (2022). Ignoring the three-way interaction of digital orientation, not-invented-here syndrome and Employee’s Artificial Intelligence Awareness in digital innovation performance: a recipe for failure. Technological Forecasting and Social Change, 174, 121305. http://doi.org/10.1016/j.techfore.2021.121305. http://doi.org/10.1016/j.techfore.2021.1...	Implications for policy making	Policy Implications

Agenda category	Dimension	Content
Society	Context	Culture and macroeconomy influence, impact on education, and policy implications
Society	Sustainability	worker adaptation, impacts on social life, well-being, and organizational environment
People	Workers	The future of human labour and the technological reality expected by industries
People	Managers	Changes on decision-making, managerial practices and changing qualification
Organizations	Production	Ergonomics aspects, the influence of organizational culture, socio-technical design, and power and trust
Organizations	Service	Principles and technologies expected adhered in the service sector, and related I4.0 business for innovative service industries demands
Management Practices	HRM	HRM practices, HR professional roles, and training and skill development
Management Practices	Lean process	Implementation frameworks integrating I4.0 and lean manufacturing
KM & Learning	KM	KM and technology, knowledge cycle, and knowledge transfer
KM & Learning	Learning	Impact on the labour market

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
The interaction between culture and competences	Li et al. (2019)Li, D., Fast-Berglund, Å., & Paulin, D. (2019). Current and future Industry 4.0 capabilities for information and knowledge sharing. International Journal of Advanced Manufacturing Technology, 105(9), 3951-3963. http://doi.org/10.1007/s00170-019-03942-5. http://doi.org/10.1007/s00170-019-03942-... , Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682...	Influence of cultural differences	Culture and Macroeconomy Influence
The influence of country economic situation on I4.0 implementation, on training needs and people development	Vrchota et al. (2020)Vrchota, J., Mařiková, M., Řehoř, P., Rolínek, L., & Toušek, R. (2020). Human resources readiness for Industry 4.0. Journal of Open Innovation, 6(1), 3. http://doi.org/10.3390/joitmc6010003. http://doi.org/10.3390/joitmc6010003... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682...	Influence of economic development
The role of market conditions, governmental policies, labour costs, and subsidies	Szász et al. (2021)Szász, L., Demeter, K., Rácz, B. G., & Losonci, D. (2021). Industry 4.0: a review and analysis of contingency and performance effects. Journal of Manufacturing Technology Management, 32(3), 667-694. http://doi.org/10.1108/JMTM-10-2019-0371. http://doi.org/10.1108/JMTM-10-2019-0371...	Influence of macroeconomic factors
Educational programs to prepare the youth for new jobs	Scavarda et al. (2019)Scavarda, A., Daú, G., Scavarda, L. F., & Caiado, R. G. G. (2019). An analysis of the corporate social responsibility and the Industry 4.0 with focus on the youth generation: a sustainable human resource management framework. Sustainability (Basel), 11(18), 5130. http://doi.org/10.3390/su11185130. http://doi.org/10.3390/su11185130...	Youth Education	Policy Implications
Policies for digital technologies development	Mariani and Borghi (2019)Mariani, M., & Borghi, M. (2019). Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149, 119752. http://doi.org/10.1016/j.techfore.2019.119752. http://doi.org/10.1016/j.techfore.2019.1...	Policies for technology
Ethical, social, and environmental aspects of digitalization	Castro et al. (2021)Castro, G. D. R., Fernández, M. C. G., & Colsa, Á. U. (2021). Unleashing the convergence amid digitalization and sustainability towards pursuing the Sustainable Development Goals (Sdgs): a holistic review. Journal of Cleaner Production, 280, 122204. http://doi.org/10.1016/j.jclepro.2020.122204. http://doi.org/10.1016/j.jclepro.2020.12... , Arias-Pérez, and Vélez-Jaramillo (2022)Arias-Pérez, J., & Vélez-Jaramillo, J. (2022). Ignoring the three-way interaction of digital orientation, not-invented-here syndrome and Employee’s Artificial Intelligence Awareness in digital innovation performance: a recipe for failure. Technological Forecasting and Social Change, 174, 121305. http://doi.org/10.1016/j.techfore.2021.121305. http://doi.org/10.1016/j.techfore.2021.1...	Implications for policy making
The interaction between university, industry and government	Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167...	Triple helix and I4.0
The replacement of workers by technological devices	Dhanpat et al. (2020)Dhanpat, N., Buthelezi, Z. P., Joe, M. R., Maphela, T. V., & Shongwe, N. (2020). Industry 4.0: The Role of Human Resource Professionals. SA Journal of Human Resource Management, 18(1), 1-11. http://doi.org/10.4102/sajhrm.v18i0.1302. http://doi.org/10.4102/sajhrm.v18i0.1302...	Labour displacement by technology	Jobs and labour market
Impact on employees and insecurity job loss	Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167... , Malik et al. (2021)Malik, N., Tripathi, S. N., Kar, A. K., & Gupta, S. (2021). Impact of artificial intelligence on employees working in Industry 4.0 Led Organizations.International Journal of Manpower, 43(2), 334-354. http://doi.org/10.1108/IJM-03-2021-0173.	jobs and employees
Careers and the future qualified worker employability	Dhanpat et al. (2020)Dhanpat, N., Buthelezi, Z. P., Joe, M. R., Maphela, T. V., & Shongwe, N. (2020). Industry 4.0: The Role of Human Resource Professionals. SA Journal of Human Resource Management, 18(1), 1-11. http://doi.org/10.4102/sajhrm.v18i0.1302. http://doi.org/10.4102/sajhrm.v18i0.1302... , Vrchota et al. (2020)Vrchota, J., Mařiková, M., Řehoř, P., Rolínek, L., & Toušek, R. (2020). Human resources readiness for Industry 4.0. Journal of Open Innovation, 6(1), 3. http://doi.org/10.3390/joitmc6010003. http://doi.org/10.3390/joitmc6010003...	Employability and sustainable careers
The labour market adaptation to competency requirements	Chin et al. (2019)Chin, T., Li, G., Jiao, H., Addo, F., & Jawahar, I. M. (2019). Career sustainability during manufacturing innovation: a review, a conceptual framework and future research agenda. Career Development International, 24(6), 509-528. http://doi.org/10.1108/CDI-02-2019-0034. http://doi.org/10.1108/CDI-02-2019-0034... , Lee and Lim (2021)Lee, C., & Lim, C. (2021). From technological development to social advance: a review of industry 4.0 through machine learning. Technological Forecasting and Social Change, 167, 120653. http://doi.org/10.1016/j.techfore.2021.120653. http://doi.org/10.1016/j.techfore.2021.1...	Labour market adaptation

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Effects of organizational, technology and worker adaptation on social life	Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023a)	Impact on social life	Environmental, social, and corporate governance (ESG) and Sustainability
Impact of organizational, technology and worker adaptation on well-being	Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023a), Garrido et al. (2024)Garrido, S., Muniz Junior, J., & Ribeiro, V. B. (2024). Operations management, sustainability & industry 5.0: A critical analysis and future agenda. Cleaner Logistics and Supply Chain, 10, 100141. http://doi.org/10.1016/j.clscn.2024.100141. http://doi.org/10.1016/j.clscn.2024.1001...	Impact on well-being
I4.0 sustainability and organizational responsibility influencing society	Scavarda et al. (2019)Scavarda, A., Daú, G., Scavarda, L. F., & Caiado, R. G. G. (2019). An analysis of the corporate social responsibility and the Industry 4.0 with focus on the youth generation: a sustainable human resource management framework. Sustainability (Basel), 11(18), 5130. http://doi.org/10.3390/su11185130. http://doi.org/10.3390/su11185130... , Wibowo et al. (2020)Wibowo, E. B., Legionosuko, T., Mahroza, J., & Chandra Jaya, Y. (2020). Industry 4.0: challenges and opportunities in competency development for Defense Apparatus’ Human Resources. International Journal of Advanced Science and Technology, 29(7), 45-60.	Impact on corporate responsibility and sustainability
The industrial productive process environmental impact	Fok-Yew and Hamid (2021)Fok-Yew, O. O. N., & Hamid, N. A. A. (2021). The Influence of Lean Practices and Leadership on Business Excellence: Malaysian E&E Manufacturing Companies. Estudios de Economía Aplicada, 39(4), 1-26. http://doi.org/10.25115/eea.v39i4.4562. http://doi.org/10.25115/eea.v39i4.4562... , Garrido et al. (2024)Garrido, S., Muniz Junior, J., & Ribeiro, V. B. (2024). Operations management, sustainability & industry 5.0: A critical analysis and future agenda. Cleaner Logistics and Supply Chain, 10, 100141. http://doi.org/10.1016/j.clscn.2024.100141. http://doi.org/10.1016/j.clscn.2024.1001...	Impact on the environment

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
The workers/operators perspectives as users of technology	Lee and Lim (2021)Lee, C., & Lim, C. (2021). From technological development to social advance: a review of industry 4.0 through machine learning. Technological Forecasting and Social Change, 167, 120653. http://doi.org/10.1016/j.techfore.2021.120653. http://doi.org/10.1016/j.techfore.2021.1... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Worker perspective	Workers´ expectations and perspective
Worker expectations and concerns during technology implementation	Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023b)	Workers expectations
Change in the role of humans in the working world	Pham et al. (2020)Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2020). Green human resource management: a comprehensive review and future research agenda. International Journal of Manpower, 41(7), 845-878. http://doi.org/10.1108/IJM-07-2019-0350. http://doi.org/10.1108/IJM-07-2019-0350... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Roles and participation
Changes in task range, task depth and task content	Zeshan et al. (2021)Zeshan, M., Qureshi, T. M., & Saleem, I. (2021). Impact of digitalization on Employee's Autonomy: evidence from French firms. VINE Journal of Information and Knowledge Management Systems, 53(6), 1287-1306. http://doi.org/10.1108/VJIKMS-06-2021-0090. http://doi.org/10.1108/VJIKMS-06-2021-00...	Job and task content	Job and role changes
Complexity, interaction and coordination, problem-solving and decision-making on the shop floor	Scavarda et al. (2019)Scavarda, A., Daú, G., Scavarda, L. F., & Caiado, R. G. G. (2019). An analysis of the corporate social responsibility and the Industry 4.0 with focus on the youth generation: a sustainable human resource management framework. Sustainability (Basel), 11(18), 5130. http://doi.org/10.3390/su11185130. http://doi.org/10.3390/su11185130... , Mathiasen and De Haas (2021)Mathiasen, J. B., & De Haas, H. (2021). Digitalization of shop floor management: in blissful ignorance of superfluous work. Journal of Industrial Integration and Management, 6(3), 333-352. http://doi.org/10.1142/S2424862221400029. http://doi.org/10.1142/S2424862221400029... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Increasing role complexity
The future operator profile and qualifications	Dobra and Dhir (2020)Dobra, Z., & Dhir, K. S. (2020). Technology jump in the Industry: human–robot cooperation in production. The Industrial Robot, 47(5), 757-775. http://doi.org/10.1108/IR-02-2020-0039. http://doi.org/10.1108/IR-02-2020-0039... , Mark et al. (2021)Mark, B. G., Rauch, E., & Matt, D. T. (2021). Worker assistance systems in manufacturing: a review of the state of the art and future directions. Journal of Manufacturing Systems, 59, 228-250. http://doi.org/10.1016/j.jmsy.2021.02.017. http://doi.org/10.1016/j.jmsy.2021.02.01... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Job content and qualifications
Employee involvement, empowerment and engagement in voluntary behaviours	Kaasinen et al. (2020)Kaasinen, E., Schmalfuß, F., Özturk, C., Aromaa, S., Boubekeur, M., Heilala, J., Heikkilä, P., Kuula, T., Liinasuo, M., Mach, S., Mehta, R., Petäjä, E., & Walter, T. (2020). Empowering and engaging industrial workers with Operator 4.0 Solutions. Computers & Industrial Engineering, 139, 105678. http://doi.org/10.1016/j.cie.2019.01.052. http://doi.org/10.1016/j.cie.2019.01.052... , Pham et al. (2020)Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2020). Green human resource management: a comprehensive review and future research agenda. International Journal of Manpower, 41(7), 845-878. http://doi.org/10.1108/IJM-07-2019-0350. http://doi.org/10.1108/IJM-07-2019-0350... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Empowerment and engagement	Autonomy and Empowerment
Workers´ autonomy for decision-making	Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167... , Zeshan et al. (2021)Zeshan, M., Qureshi, T. M., & Saleem, I. (2021). Impact of digitalization on Employee's Autonomy: evidence from French firms. VINE Journal of Information and Knowledge Management Systems, 53(6), 1287-1306. http://doi.org/10.1108/VJIKMS-06-2021-0090. http://doi.org/10.1108/VJIKMS-06-2021-00... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Autonomy and decision making	Autonomy and Empowerment
Individual-level enablers, Human issues and personal traits	Schniederjans et al. (2020)Schniederjans, D. G., Curado, C., & Khalajhedayati, M. (2020). Supply chain digitisation trends: an integration of knowledge management. International Journal of Production Economics, 220, 107439. http://doi.org/10.1016/j.ijpe.2019.07.012. http://doi.org/10.1016/j.ijpe.2019.07.01... , Jankowska et al. (2021)Jankowska, B., Di Maria, E., & Cygler, J. (2021). Do clusters matter for foreign subsidiaries in the Era of Industry 4.0? The case of the aviation valley in Poland. European Research on Management and Business Economics, 27(2), 100150. http://doi.org/10.1016/j.iedeen.2021.100150. http://doi.org/10.1016/j.iedeen.2021.100...	Individual traits and enablers	Individual traits and culture
The individual culture influence on critical information and KS	Li et al. (2019)Li, D., Fast-Berglund, Å., & Paulin, D. (2019). Current and future Industry 4.0 capabilities for information and knowledge sharing. International Journal of Advanced Manufacturing Technology, 105(9), 3951-3963. http://doi.org/10.1007/s00170-019-03942-5. http://doi.org/10.1007/s00170-019-03942-... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Individual culture
Human behaviour, social interaction, relationship and interfaces between businesses, stakeholders and cyber physical systems	Pinzone et al. (2020)Pinzone, M., Albè, F., Orlandelli, D., Barletta, I., Berlin, C., Johansson, B., & Taisch, M. (2020). A Framework for operative and social sustainability functionalities in human-centric cyber-physical production systems. Computers & Industrial Engineering, 139, 105132. http://doi.org/10.1016/j.cie.2018.03.028. http://doi.org/10.1016/j.cie.2018.03.028... , Lee and Lim (2021)Lee, C., & Lim, C. (2021). From technological development to social advance: a review of industry 4.0 through machine learning. Technological Forecasting and Social Change, 167, 120653. http://doi.org/10.1016/j.techfore.2021.120653. http://doi.org/10.1016/j.techfore.2021.1...	Behavior and social interaction
The impact of gender and culture on career sustainability and competences	Chin et al. (2019)Chin, T., Li, G., Jiao, H., Addo, F., & Jawahar, I. M. (2019). Career sustainability during manufacturing innovation: a review, a conceptual framework and future research agenda. Career Development International, 24(6), 509-528. http://doi.org/10.1108/CDI-02-2019-0034. http://doi.org/10.1108/CDI-02-2019-0034... , Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10...	Gender and individual culture

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Cognitive aspects for decision-making processes	Acciarini et al. (2021)Acciarini, C., Brunetta, F., & Boccardelli, P. (2021). Cognitive biases and decision-making strategies in times of change: a systematic literature review. Management Decision, 59(3), 638-652. http://doi.org/10.1108/MD-07-2019-1006. http://doi.org/10.1108/MD-07-2019-1006... , Dumitrache et al. (2021)Dumitrache, I., Caramihai, S. I., Popescu, D. C., Moisescu, M. A., & Sacala, I. S. (2021). Neuro-Inspired Framework for Cognitive Manufacturing Control. International Journal of Computers, Communications & Control, 16(6), 4519. http://doi.org/10.15837/ijccc.2021.6.4519. http://doi.org/10.15837/ijccc.2021.6.451...	Cognition and decision making	Changes on decision making
The interaction between KM and decision-making styles	Abubakar et al. (2019)Abubakar, A. M., Elrehail, H., Alatailat, M. A., & Elçi, A. (2019). Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, 4(2), 104-114. http://doi.org/10.1016/j.jik.2017.07.003. http://doi.org/10.1016/j.jik.2017.07.003... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Decision making styles influence
The technology influence on critical knowledge creation for decision-making	Ahmed et al. (2021)Ahmed, M. B., Majeed, F., Sanin, C., & Szczerbicki, E. (2021). Experience-based product inspection planning for Industry 4.0. Cybernetics and Systems, 52(5), 296-312. http://doi.org/10.1080/01969722.2020.1871222. http://doi.org/10.1080/01969722.2020.187... , Wang et al. (2021)Wang, R., Milisavljevic-Syed, J., Guo, L., Huang, Y., & Wang, G. (2021). Knowledge-based design guidance system for cloud-based decision support in the design of complex engineered systems. Journal of Mechanical Design, 143(7), 072001. http://doi.org/10.1115/1.4050247. http://doi.org/10.1115/1.4050247... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Knowledge for decision making
Management approaches for decision making, HR, technology resources and sustainability	Mathiasen and De Haas (2021)Mathiasen, J. B., & De Haas, H. (2021). Digitalization of shop floor management: in blissful ignorance of superfluous work. Journal of Industrial Integration and Management, 6(3), 333-352. http://doi.org/10.1142/S2424862221400029. http://doi.org/10.1142/S2424862221400029... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Management approaches	Managerial practices
Emerging managerial practices considering the technology reality and sustainability	Nedelko (2021)Nedelko, Z. (2021). What drives the usage of management tools supporting Industry 4.0 in organizations? Sensors (Basel), 21(10), 3512. http://doi.org/10.3390/s21103512. PMid:34070117. http://doi.org/10.3390/s21103512... , Ruel et al. (2021)Ruel, H., Rowlands, H., & Njoku, E. (2021). Digital business strategizing: the role of leadership and organizational learning. Competitiveness Review, 31(1), 145-161. http://doi.org/10.1108/CR-11-2019-0109. http://doi.org/10.1108/CR-11-2019-0109...	Emerging managerial practices	Managerial practices
Higher hierarchy employees qualification requirements and training opportunities	Brahma et al. (2021)Brahma, M., Tripathi, S. S., & Sahay, A. (2021). Developing curriculum for Industry 4.0: Digital Workplaces. Higher Education, Skills and Work-Based Learning, 11(1), 144-163. http://doi.org/10.1108/HESWBL-08-2019-0103. http://doi.org/10.1108/HESWBL-08-2019-01... , Ruel et al. (2021)Ruel, H., Rowlands, H., & Njoku, E. (2021). Digital business strategizing: the role of leadership and organizational learning. Competitiveness Review, 31(1), 145-161. http://doi.org/10.1108/CR-11-2019-0109. http://doi.org/10.1108/CR-11-2019-0109... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Changing qualification requirements	Changing qualifications

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Physical and cognitive ergonomics for human-technology collaborative systems	Kerin and Pham (2020)Kerin, M., & Pham, D. T. (2020). Smart remanufacturing: a review and research framework. Journal of Manufacturing Technology Management, 31(6), 1205-1235. http://doi.org/10.1108/JMTM-06-2019-0205. http://doi.org/10.1108/JMTM-06-2019-0205... , Dumitrache et al. (2021)Dumitrache, I., Caramihai, S. I., Popescu, D. C., Moisescu, M. A., & Sacala, I. S. (2021). Neuro-Inspired Framework for Cognitive Manufacturing Control. International Journal of Computers, Communications & Control, 16(6), 4519. http://doi.org/10.15837/ijccc.2021.6.4519. http://doi.org/10.15837/ijccc.2021.6.451...	Ergonomics of human-technology systems	Ergonomics
Occupational risks related to organizational and human performance	Brocal et al. (2019)Brocal, F., González, C., Komljenovic, D., Katina, P. F., & Sebastián, M. A. (2019). Emerging Risk Management in Industry 4.0: An Approach to Improve Organizational and Human Performance in the Complex Systems. Complexity, 2019, 1-13. http://doi.org/10.1155/2019/2089763. http://doi.org/10.1155/2019/2089763...	occupational risks and performance	Ergonomics
The influence of organizational culture on knowledge creation and KS	D✕✓š◞ov•æ ┌▴ ✓◜. (2━2━), Kamble et al. (2020)Kamble, S. S., Gunasekaran, A., Ghadge, A., & Raut, R. (2020). A performance measurement system for Industry 4.0 enabled smart manufacturing system in smmes-a review and empirical investigation. International Journal of Production Economics, 229, 107853. http://doi.org/10.1016/j.ijpe.2020.107853. http://doi.org/10.1016/j.ijpe.2020.10785... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682... , Sawangwong and Chaopaisarn (2021)Sawangwong, A., & Chaopaisarn, P. (2021). The impact of applying knowledge in the technological pillars of Industry 4.0 on supply chain performance. Kybernetes, 52(3), 1094-1126. http://doi.org/10.1108/K-07-2021-0555. http://doi.org/10.1108/K-07-2021-0555...	Organizational culture influence on implementation	Organizational culture
The applicability of existing socio-technical design principles	Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10...	Socio-technical design principles	Socio-technical design
The balance of power between organizational actors	Knudsen (2020)Knudsen, D. R. (2020). Elusive boundaries, power relations, and knowledge production: a systematic review of the literature on digitalization in accounting. International Journal of Accounting Information Systems, 36, 100441. http://doi.org/10.1016/j.accinf.2019.100441. http://doi.org/10.1016/j.accinf.2019.100...	Power in the work environment	Power and Trust
Team cohesion and trust issues in manufacturing innovation	Jankowska et al. (2021)Jankowska, B., Di Maria, E., & Cygler, J. (2021). Do clusters matter for foreign subsidiaries in the Era of Industry 4.0? The case of the aviation valley in Poland. European Research on Management and Business Economics, 27(2), 100150. http://doi.org/10.1016/j.iedeen.2021.100150. http://doi.org/10.1016/j.iedeen.2021.100... , Schniederjans et al. (2020)Schniederjans, D. G., Curado, C., & Khalajhedayati, M. (2020). Supply chain digitisation trends: an integration of knowledge management. International Journal of Production Economics, 220, 107439. http://doi.org/10.1016/j.ijpe.2019.07.012. http://doi.org/10.1016/j.ijpe.2019.07.01... , Arias-Pérez and Vélez-Jaramillo (2022)Arias-Pérez, J., & Vélez-Jaramillo, J. (2022). Ignoring the three-way interaction of digital orientation, not-invented-here syndrome and Employee’s Artificial Intelligence Awareness in digital innovation performance: a recipe for failure. Technological Forecasting and Social Change, 174, 121305. http://doi.org/10.1016/j.techfore.2021.121305. http://doi.org/10.1016/j.techfore.2021.1...	Trust and team cohesion	Power and Trust

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Business model for innovative service industries	Mariani and Borghi (2019)Mariani, M., & Borghi, M. (2019). Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149, 119752. http://doi.org/10.1016/j.techfore.2019.119752. http://doi.org/10.1016/j.techfore.2019.1... , Jankowska et al. (2021)Jankowska, B., Di Maria, E., & Cygler, J. (2021). Do clusters matter for foreign subsidiaries in the Era of Industry 4.0? The case of the aviation valley in Poland. European Research on Management and Business Economics, 27(2), 100150. http://doi.org/10.1016/j.iedeen.2021.100150. http://doi.org/10.1016/j.iedeen.2021.100... , Crupi et al. (2020)Crupi, A., Del Sarto, N., Di Minin, A., Gregori, G. L., Lepore, D., Marinelli, L., & Spigarelli, F. (2020). The digital transformation of smes - a new knowledge broker called the digital innovation hub. Journal of Knowledge Management, 24(6), 1263-1288. http://doi.org/10.1108/JKM-11-2019-0623. http://doi.org/10.1108/JKM-11-2019-0623...	Business model and value creation in services	I4.0 and Services
Technology implementation in service industries	Arifiani et al. (2019)Arifiani, L., Budiastuti, I. D., & Erika, W. K. (2019). The effect of disruption technology, and the future knowledge management toward service innovation for telecommunication Industry 4.0 in Indonesia. International Journal of Engineering and Advanced Technology, 8(6S3), 247-257. http://doi.org/10.35940/ijeat.F1040.0986S319. http://doi.org/10.35940/ijeat.F1040.0986... , Mariani and Borghi (2019)Mariani, M., & Borghi, M. (2019). Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149, 119752. http://doi.org/10.1016/j.techfore.2019.119752. http://doi.org/10.1016/j.techfore.2019.1...	Application in services	I4.0 and Services

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
HRM relation with technology, culture, processes, goals and infrastructure	Liboni et al. (2019)Liboni, L. B., Cezarino, L. O., Jabbour, C. J. C., Oliveira, B. G., & Stefanelli, N. O. (2019). Smart Industry and the Pathways to HRM 4.0: Implications for SCM. Supply Chain Management, 24(1), 124-146. http://doi.org/10.1108/SCM-03-2018-0150. http://doi.org/10.1108/SCM-03-2018-0150... , Scavarda et al. (2019)Scavarda, A., Daú, G., Scavarda, L. F., & Caiado, R. G. G. (2019). An analysis of the corporate social responsibility and the Industry 4.0 with focus on the youth generation: a sustainable human resource management framework. Sustainability (Basel), 11(18), 5130. http://doi.org/10.3390/su11185130. http://doi.org/10.3390/su11185130... , Marnewick and Marnewick (2020)Marnewick, C., & Marnewick, A. L. (2020). The demands of Industry 4.0 on project teams. IEEE Transactions on Engineering Management, 67(3), 941-949. http://doi.org/10.1109/TEM.2019.2899350. http://doi.org/10.1109/TEM.2019.2899350... , Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10... , Wibowo et al. (2020)Wibowo, E. B., Legionosuko, T., Mahroza, J., & Chandra Jaya, Y. (2020). Industry 4.0: challenges and opportunities in competency development for Defense Apparatus’ Human Resources. International Journal of Advanced Science and Technology, 29(7), 45-60., Al-Qaralleh and Atan (2021)Al-Qaralleh, R. E., & Atan, T. (2021). Impact of knowledge-based HRM, business analytics and agility on innovative performance: linear and FsQCA findings from the Hotel Industry. Kybernetes, 51(1), 423-441. http://doi.org/10.1108/K-10-2020-0684. http://doi.org/10.1108/K-10-2020-0684... , Del Giudice et al. (2021)Del Giudice, M., Scuotto, V., Papa, A., Tarba, S. Y., Bresciani, S., & Warkentin, M. (2021). A self‐tuning model for smart manufacturing SMEs: Effects on Digital Innovation. Journal of Product Innovation Management, 38(1), 68-89. http://doi.org/10.1111/jpim.12560. http://doi.org/10.1111/jpim.12560... , Song et al. (2021)Song, S., Shi, X., Song, G., & Huq, F. A. (2021). Linking Digitalization and human capital to shape supply chain integration in omni-channel retailing. Industrial Management & Data Systems, 121(11), 2298-2317. http://doi.org/10.1108/IMDS-09-2020-0526. http://doi.org/10.1108/IMDS-09-2020-0526... , Wasilah et al. (2021)Wasilah, L. E., Nugroho, L. E., Santosa, P. I., & Sorour, S. E. (2021). Study on the influencing factors of the flexibility of University IT Management in Education 4.0. International Journal of Innovation and Learning, 30(2), 132-153. http://doi.org/10.1504/IJIL.2021.117219. http://doi.org/10.1504/IJIL.2021.117219... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Change in HRM	HRM practices
Worker retention practice to mitigate the risk of knowledge leakage	Manesh et al. (2021)Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2021). Knowledge management in the fourth industrial revolution: mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300. http://doi.org/10.1109/TEM.2019.2963489. http://doi.org/10.1109/TEM.2019.2963489... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Worker retention	HRM practices
The role of HR professionals on the development and management of qualified workers	Dhanpat et al. (2020)Dhanpat, N., Buthelezi, Z. P., Joe, M. R., Maphela, T. V., & Shongwe, N. (2020). Industry 4.0: The Role of Human Resource Professionals. SA Journal of Human Resource Management, 18(1), 1-11. http://doi.org/10.4102/sajhrm.v18i0.1302. http://doi.org/10.4102/sajhrm.v18i0.1302... , Song et al. (2021)Song, S., Shi, X., Song, G., & Huq, F. A. (2021). Linking Digitalization and human capital to shape supply chain integration in omni-channel retailing. Industrial Management & Data Systems, 121(11), 2298-2317. http://doi.org/10.1108/IMDS-09-2020-0526. http://doi.org/10.1108/IMDS-09-2020-0526... , Szász et al. (2021)Szász, L., Demeter, K., Rácz, B. G., & Losonci, D. (2021). Industry 4.0: a review and analysis of contingency and performance effects. Journal of Manufacturing Technology Management, 32(3), 667-694. http://doi.org/10.1108/JMTM-10-2019-0371. http://doi.org/10.1108/JMTM-10-2019-0371... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	HR professional’s role	HR professional roles
Workers knowledge retention and continuous training practices	Manesh et al. (2021)Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2021). Knowledge management in the fourth industrial revolution: mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300. http://doi.org/10.1109/TEM.2019.2963489. http://doi.org/10.1109/TEM.2019.2963489... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023b)	Continuous training and worker knowledge retention	Training and skill development
The worker job description development	Marnewick and Marnewick (2020)Marnewick, C., & Marnewick, A. L. (2020). The demands of Industry 4.0 on project teams. IEEE Transactions on Engineering Management, 67(3), 941-949. http://doi.org/10.1109/TEM.2019.2899350. http://doi.org/10.1109/TEM.2019.2899350... , Vrchota et al. (2020)Vrchota, J., Mařiková, M., Řehoř, P., Rolínek, L., & Toušek, R. (2020). Human resources readiness for Industry 4.0. Journal of Open Innovation, 6(1), 3. http://doi.org/10.3390/joitmc6010003. http://doi.org/10.3390/joitmc6010003... , Mark et al. (2021)Mark, B. G., Rauch, E., & Matt, D. T. (2021). Worker assistance systems in manufacturing: a review of the state of the art and future directions. Journal of Manufacturing Systems, 59, 228-250. http://doi.org/10.1016/j.jmsy.2021.02.017. http://doi.org/10.1016/j.jmsy.2021.02.01... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Job description
The required worker competencies/skills	Manavalan and Jayakrishna (2019)Manavalan, E., & Jayakrishna, K. (2019). A Review of Internet of Things (IoT) Embedded Sustainable Supply Chain for Industry 4.0 Requirements. Computers & Industrial Engineering, 127, 925-953. http://doi.org/10.1016/j.cie.2018.11.030. http://doi.org/10.1016/j.cie.2018.11.030... , Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10... , Hamer et al. (2021)Hamer, R., Waterson, P., & Jun, G. T. (2021). Human Factors and Nuclear Safety Since 1970 – A Critical Review of the Past, Present and Future. Safety Science, 133, 105021. http://doi.org/10.1016/j.ssci.2020.105021. http://doi.org/10.1016/j.ssci.2020.10502... , Silva et al. (2022)Silva, L. B. P., Soltovski, R., Pontes, J., Treinta, F. T., Leitão, P., Mosconi, E., De Resende, L. M. M., & Yoshino, R. T. (2022). Human resources management 4.0: literature review and trends. Computers & Industrial Engineering, 168, 108111. http://doi.org/10.1016/j.cie.2022.108111. http://doi.org/10.1016/j.cie.2022.108111... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023b)	Skill and competence
Workforce training and developing programs	Pham et al. (2020)Pham, N. T., Hoang, H. T., & Phan, Q. P. T. (2020). Green human resource management: a comprehensive review and future research agenda. International Journal of Manpower, 41(7), 845-878. http://doi.org/10.1108/IJM-07-2019-0350. http://doi.org/10.1108/IJM-07-2019-0350... , Porthin et al. (2020)Porthin, M., Liinasuo, M., & Kling, T. (2020). Effects of digitalization of nuclear power plant control rooms on human reliability analysis – a review. Reliability Engineering & System Safety, 194, 106415. http://doi.org/10.1016/j.ress.2019.03.022. http://doi.org/10.1016/j.ress.2019.03.02... , Sony and Naik (2020)Sony, M., & Naik, S. (2020). Industry 4.0 Integration with socio-technical systems theory: a systematic review and proposed theoretical model. Technology in Society, 61, 101248. http://doi.org/10.1016/j.techsoc.2020.101248. http://doi.org/10.1016/j.techsoc.2020.10... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Training programs

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Implementation frameworks integrating I4.0 and lean manufacturing	Pagliosa et al. (2019)Pagliosa, M., Tortorella, G., & Ferreira, J. C. E. (2019). Industry 4.0 and lean manufacturing: a systematic literature review and future research directions. Journal of Manufacturing Technology Management, 32(3), 543-569. http://doi.org/10.1108/JMTM-12-2018-0446. http://doi.org/10.1108/JMTM-12-2018-0446... , Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167...	Implementation Frameworks	Lean manufacturing
Technology implementation in organizations with different lean manufacturing levels	Kamble et al. (2020)Kamble, S. S., Gunasekaran, A., Ghadge, A., & Raut, R. (2020). A performance measurement system for Industry 4.0 enabled smart manufacturing system in smmes-a review and empirical investigation. International Journal of Production Economics, 229, 107853. http://doi.org/10.1016/j.ijpe.2020.107853. http://doi.org/10.1016/j.ijpe.2020.10785... , Núñez-Merino et al. (2020)Núñez-Merino, M., Maqueira-Marín, J. M., Moyano-Fuentes, J., & Martínez-Jurado, P. J. (2020). Information and digital technologies of Industry 4.0 and lean supply chain management: a systematic literature review. International Journal of Production Research, 58(16), 5034-5061. http://doi.org/10.1080/00207543.2020.1743896. http://doi.org/10.1080/00207543.2020.174...	Lean maturity levels
The facilitating effects of lean manufacturing on I4.0 implementations	Pagliosa et al. (2019)Pagliosa, M., Tortorella, G., & Ferreira, J. C. E. (2019). Industry 4.0 and lean manufacturing: a systematic literature review and future research directions. Journal of Manufacturing Technology Management, 32(3), 543-569. http://doi.org/10.1108/JMTM-12-2018-0446. http://doi.org/10.1108/JMTM-12-2018-0446... , Fok-Yew and Hamid (2021)Fok-Yew, O. O. N., & Hamid, N. A. A. (2021). The Influence of Lean Practices and Leadership on Business Excellence: Malaysian E&E Manufacturing Companies. Estudios de Economía Aplicada, 39(4), 1-26. http://doi.org/10.25115/eea.v39i4.4562. http://doi.org/10.25115/eea.v39i4.4562...	Facilitating enablers
Performance implications of an I4.0 and lean manufacturing integration	Pagliosa et al. (2019)Pagliosa, M., Tortorella, G., & Ferreira, J. C. E. (2019). Industry 4.0 and lean manufacturing: a systematic literature review and future research directions. Journal of Manufacturing Technology Management, 32(3), 543-569. http://doi.org/10.1108/JMTM-12-2018-0446. http://doi.org/10.1108/JMTM-12-2018-0446... , Fok-Yew and Hamid (2021)Fok-Yew, O. O. N., & Hamid, N. A. A. (2021). The Influence of Lean Practices and Leadership on Business Excellence: Malaysian E&E Manufacturing Companies. Estudios de Economía Aplicada, 39(4), 1-26. http://doi.org/10.25115/eea.v39i4.4562. http://doi.org/10.25115/eea.v39i4.4562...	performance improvement

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Required processes and infrastructure capability for KM	Jermsittiparsert and Boonratanakittiphumi (2019)Jermsittiparsert, K., & Boonratanakittiphumi, C. (2019). The mediating role of knowledge management and the moderating role of additive manufacturing (Industry 4.0) in the relationship between knowledge management capability and firm performance: a case of KPMG Thailand. International Journal of Innovation, Creativity and Change, 8(8), 430-449., Feliciano et al. (2021)Feliciano, J. F., Arsénio, A. M., Cassidy, J., Santos, A. R., & Ganhão, A. (2021). Knowledge Management and Operational Capacity in Water Utilities, a Balance between Human Resources and Digital Maturity—The Case of AGS. Water (Basel), 13(22), 3159. http://doi.org/10.3390/w13223159. http://doi.org/10.3390/w13223159...	Infrastructure requirements	KM and technology
KM and technologies relation	Kolyasnikov and Kelchevskaya (2020)Kolyasnikov, M. S., & Kelchevskaya, N. R. (2020). Knowledge management strategies in companies: trends and the impact of Industry 4.0. Upravlenec, 11(4), 82-96. http://doi.org/10.29141/2218-5003-2020-11-4-7. http://doi.org/10.29141/2218-5003-2020-1... , Sawangwong and Chaopaisarn (2021)Sawangwong, A., & Chaopaisarn, P. (2021). The impact of applying knowledge in the technological pillars of Industry 4.0 on supply chain performance. Kybernetes, 52(3), 1094-1126. http://doi.org/10.1108/K-07-2021-0555. http://doi.org/10.1108/K-07-2021-0555... , Radanliev et al. (2022)Radanliev, P., De Roure, D., Nicolescu, R., Huth, M., & Santos, O. (2022). Digital twins: artificial intelligence and the iot cyber-physical systems in Industry 4.0. International Journal of Intelligent Robotics and Applications, 6(1), 171-185. http://doi.org/10.1007/s41315-021-00180-5. http://doi.org/10.1007/s41315-021-00180-... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023b)	KM and technology relation
KM approaches for data and information management for technologies	Meski et al. (2019)Meski, O., Belkadi, F., Laroche, F., Ladj, A., & Furet, B. (2019). Integrated data and knowledge management as key factor for Industry 4.0. IEEE Engineering Management Review, 47(4), 94-100. http://doi.org/10.1109/EMR.2019.2948589. http://doi.org/10.1109/EMR.2019.2948589... , Wang and Wan (2021)Wang, X., & Wan, J. (2021). Cloud-edge collaboration-based knowledge sharing mechanism for manufacturing resources. Applied Sciences (Basel, Switzerland), 11(7), 3188. http://doi.org/10.3390/app11073188. http://doi.org/10.3390/app11073188... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	KM to support data/information management
The management of critical knowledge for technology resources usage	Dornhöfer et al. (2020)Dornhöfer, M., Sack, S., Zenkert, J., & Fathi, M. (2020). Simulation of smart factory processes applying multi-agent-systems - a knowledge management perspective. Journal of Manufacturing and Materials Processing, 4(3), 89. http://doi.org/10.3390/jmmp4030089. http://doi.org/10.3390/jmmp4030089... , Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Critical knowledge for technology use
Data security and knowledge loss or leakage risks	Malik et al. (2021)Malik, N., Tripathi, S. N., Kar, A. K., & Gupta, S. (2021). Impact of artificial intelligence on employees working in Industry 4.0 Led Organizations.International Journal of Manpower, 43(2), 334-354. http://doi.org/10.1108/IJM-03-2021-0173., Manesh et al. (2021)Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2021). Knowledge management in the fourth industrial revolution: mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300. http://doi.org/10.1109/TEM.2019.2963489. http://doi.org/10.1109/TEM.2019.2963489...	Technical risks
Enablers factors of the knowledge creation process	Schniederjans et al. (2020)Schniederjans, D. G., Curado, C., & Khalajhedayati, M. (2020). Supply chain digitisation trends: an integration of knowledge management. International Journal of Production Economics, 220, 107439. http://doi.org/10.1016/j.ijpe.2019.07.012. http://doi.org/10.1016/j.ijpe.2019.07.01... , Patriarca et al. (2021)Patriarca, R., Falegnami, A., Costantino, F., Di Gravio, G., De Nicola, A., & Villani, M. L. (2021). WAx: an Integrated conceptual framework for the analysis of cyber-socio-technical systems. Safety Science, 136, 105142. http://doi.org/10.1016/j.ssci.2020.105142. http://doi.org/10.1016/j.ssci.2020.10514... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	Enablers for Knowledge creation	Creation, reuse and sharing
Knowledge reuse in digital manufacturing	Ahmed et al. (2020)Ahmed, M. B., Majeed, F., Sanin, C., & Szczerbicki, E. (2020). Enhancing product manufacturing through Smart Virtual Product Development (SVPD) for Industry 4.0. Cybernetics and Systems, 51(2), 246-257. http://doi.org/10.1080/01969722.2019.1705544. http://doi.org/10.1080/01969722.2019.170... , Bruno et al. (2020)Bruno, G., Faveto, A., & Traini, E. (2020). An open source framework for the storage and reuse of industrial knowledge through the integration of PLM and MES. Management and Production Engineering Review, 11(2), 62-73. http://doi.org/10.24425/mper.2020.133729. http://doi.org/10.24425/mper.2020.133729... , Ahmed et al. (2021)Ahmed, M. B., Majeed, F., Sanin, C., & Szczerbicki, E. (2021). Experience-based product inspection planning for Industry 4.0. Cybernetics and Systems, 52(5), 296-312. http://doi.org/10.1080/01969722.2020.1871222. http://doi.org/10.1080/01969722.2020.187...	Knowledge reuse
The conversion of big data in useful knowledge	Chehbi-Gamoura et al. (2020)Chehbi-Gamoura, S., Derrouiche, R., Damand, D., & Barth, M. (2020). Insights from Big data analytics in supply chain management: an all-inclusive literature review using the SCOR Model. Production Planning and Control, 31(5), 355-382. http://doi.org/10.1080/09537287.2019.1639839. http://doi.org/10.1080/09537287.2019.163... , Manesh et al. (2021)Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2021). Knowledge management in the fourth industrial revolution: mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300. http://doi.org/10.1109/TEM.2019.2963489. http://doi.org/10.1109/TEM.2019.2963489...	Enablers for Knowledge creation
Technologies and enabling factors for KS among workers	Stachová et al. (2020)Stachová, K., Stacho, Z., Cagáňová, D., & Stareček, A. (2020). Use of digital technologies for intensifying knowledge Sharing. Applied Sciences (Basel, Switzerland), 10(12), 4281. http://doi.org/10.3390/app10124281. http://doi.org/10.3390/app10124281... , Stentoft et al. (2020)Stentoft, J., Philipsen, K., Haug, A., & Wickstrøm, K. A. (2020). Motivations and challenges with the diffusion of additive manufacturing through a non-profit association. Journal of Manufacturing Technology Management, 32(4), 841-861. http://doi.org/10.1108/JMTM-04-2020-0125. http://doi.org/10.1108/JMTM-04-2020-0125... , Zangiacomi et al. (2020)Zangiacomi, A., Pessot, E., Fornasiero, R., Bertetti, M., & Sacco, M. (2020). Moving towards digitalization: a multiple case study in manufacturing. Production Planning and Control, 31(2-3), 143-157. http://doi.org/10.1080/09537287.2019.1631468. http://doi.org/10.1080/09537287.2019.163... , Yang et al. (2021)Yang, J., Ma, X., Crespo, R. G., & Martínez, O. S. (2021). Blockchain for supply chain performance and logistics management. Applied Stochastic Models in Business and Industry, 37(3), 429-441. http://doi.org/10.1002/asmb.2577. http://doi.org/10.1002/asmb.2577... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29... , Muniz Junior et al. (2023bMuniz Junior, J., Moschetto, G. P., & Wintersberger, D. (2023b). Industry 4.0 at Brazilian Modular Consortium: work, process and knowledge in engine supply chain. Production, 33, e20220074. http://doi.org/10.1590/0103-6513.20220074. http://doi.org/10.1590/0103-6513.2022007... )	KS among blue collars
The interaction between KS and technologies on innovative capability	Cassia et al. (2020)Cassia, A. R., Costa, I., Da Silva, V. H. C., & Neto, G. C. O. (2020). Systematic literature review for the development of a conceptual model on the relationship between knowledge sharing, information technology infrastructure and innovative capability. Technology Analysis and Strategic Management, 32(7), 801-821. http://doi.org/10.1080/09537325.2020.1714026. http://doi.org/10.1080/09537325.2020.171... , Núñez-Merino et al. (2020)Núñez-Merino, M., Maqueira-Marín, J. M., Moyano-Fuentes, J., & Martínez-Jurado, P. J. (2020). Information and digital technologies of Industry 4.0 and lean supply chain management: a systematic literature review. International Journal of Production Research, 58(16), 5034-5061. http://doi.org/10.1080/00207543.2020.1743896. http://doi.org/10.1080/00207543.2020.174...	IT infrastructure and KS
Knowledge transfer improvement and its influence on technology adoption	Szász et al. (2021)Szász, L., Demeter, K., Rácz, B. G., & Losonci, D. (2021). Industry 4.0: a review and analysis of contingency and performance effects. Journal of Manufacturing Technology Management, 32(3), 667-694. http://doi.org/10.1108/JMTM-10-2019-0371. http://doi.org/10.1108/JMTM-10-2019-0371... , Cotrino et al. (2021)Cotrino, A., Sebastián, M. A., & González-Gaya, C. (2021). Industry 4.0 HUB: a collaborative knowledge transfer platform for small and medium-sized enterprises. Applied Sciences (Basel, Switzerland), 11(12), 5548. http://doi.org/10.3390/app11125548. http://doi.org/10.3390/app11125548...	Knowledge transfer	Knowledge transfer and performance
KM influence on organizational performance	Gouda and Tiwari (2021)Gouda, G. K., & Tiwari, B. (2021). Talent agility, innovation adoption and sustainable business performance: empirical evidences from Indian Automobile Industry. International Journal of Productivity and Performance Management, 71(6), 2582-2604. http://doi.org/10.1108/IJPPM-02-2021-0071. http://doi.org/10.1108/IJPPM-02-2021-007... , Bettiol et al. (2021)Bettiol, M., Capestro, M., Di Maria, E., & Micelli, S. (2021). Disentangling the link between ICT and Industry 4.0: Impacts on Knowledge-Related Performance. International Journal of Productivity and Performance Management, 71(4), 1076-1098. http://doi.org/10.1108/IJPPM-10-2020-0573. http://doi.org/10.1108/IJPPM-10-2020-057...	KM and organizational performance	Knowledge transfer and performance

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
Organizational learning and KM perspectives for sustainable careers	Chin et al. (2019)Chin, T., Li, G., Jiao, H., Addo, F., & Jawahar, I. M. (2019). Career sustainability during manufacturing innovation: a review, a conceptual framework and future research agenda. Career Development International, 24(6), 509-528. http://doi.org/10.1108/CDI-02-2019-0034. http://doi.org/10.1108/CDI-02-2019-0034... , Ngereja and Hussein (2021)Ngereja, B. J., & Hussein, B. (2021). An examination of the preconditions of learning to facilitate innovation in digitalization projects: a Project Team Members’ Perspective. International Journal of Information Systems and Project Management, 9(2), 23-41. http://doi.org/10.12821/ijispm090202. http://doi.org/10.12821/ijispm090202... , Ribeiro et al. (2022)Ribeiro, V. B., Nakano, D., Muniz Junior, J., & Oliveira, R. B. (2022). Knowledge management and Industry 4.0: a critical analysis and future agenda. Gestão & Produção, 29, e5222. http://doi.org/10.1590/1806-9649-2022v29e5222. http://doi.org/10.1590/1806-9649-2022v29...	KM and Learning development	Learning
The effect of I4.0 on different levels of learning (individual, group and institutional level)	Tortorella et al. (2020)Tortorella, G. L., Vergara, A. M. C., Garza-Reyes, J. A., & Sawhney, R. (2020). Organizational learning paths based upon Industry 4.0 adoption: an empirical study with Brazilian Manufacturers. International Journal of Production Economics, 219, 284-294. http://doi.org/10.1016/j.ijpe.2019.06.023. http://doi.org/10.1016/j.ijpe.2019.06.02... , Manesh et al. (2021)Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2021). Knowledge management in the fourth industrial revolution: mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1), 289-300. http://doi.org/10.1109/TEM.2019.2963489. http://doi.org/10.1109/TEM.2019.2963489... , Sartori et al. (2021)Sartori, J. T. D., Frederico, G. F., & Silva, H. F. N. (2021). Organizational knowledge management in the context of Supply Chain 4.0: a systematic literature review and conceptual model proposal. Knowledge and Process Management, 29(2), 147-161. http://doi.org/10.1002/kpm.1682. http://doi.org/10.1002/kpm.1682...	Individual learning	Learning

Issues (1st Order)	Authors	Themes (2nd Order)	Aggregated Themes (3rd Order)
The I4.0 implementation influences the current processes	Meski et al. (2019)Meski, O., Belkadi, F., Laroche, F., Ladj, A., & Furet, B. (2019). Integrated data and knowledge management as key factor for Industry 4.0. IEEE Engineering Management Review, 47(4), 94-100. http://doi.org/10.1109/EMR.2019.2948589. http://doi.org/10.1109/EMR.2019.2948589... , Scavarda et al. (2019)Scavarda, A., Daú, G., Scavarda, L. F., & Caiado, R. G. G. (2019). An analysis of the corporate social responsibility and the Industry 4.0 with focus on the youth generation: a sustainable human resource management framework. Sustainability (Basel), 11(18), 5130. http://doi.org/10.3390/su11185130. http://doi.org/10.3390/su11185130... , Wibowo et al. (2020)Wibowo, E. B., Legionosuko, T., Mahroza, J., & Chandra Jaya, Y. (2020). Industry 4.0: challenges and opportunities in competency development for Defense Apparatus’ Human Resources. International Journal of Advanced Science and Technology, 29(7), 45-60.	Influence on current processes	Implementation planning
Technology conversion, adaptation and implementation approaches	Krzywdzinski (2020)Krzywdzinski, M. (2020). Automation, digitalization, and changes in occupational structures in the automobile Industry in Germany, the United States, and Japan: A Brief History from the Early 1990s until 2018. Social Science Open Access Repository, 10, 1-68. http://doi.org/10.34669/wi.ws/10. http://doi.org/10.34669/wi.ws/10... , Barbosa et al. (2020)Barbosa, G. F., Shiki, S. B., & Da Silva, I. B. (2020). R&D roadmap for process robotization driven to the digital transformation of the Industry 4.0. Concurrent Engineering, Research and Applications, 28(4), 290-304. http://doi.org/10.1177/1063293X20958927. http://doi.org/10.1177/1063293X20958927... , Radanliev et al. (2022)Radanliev, P., De Roure, D., Nicolescu, R., Huth, M., & Santos, O. (2022). Digital twins: artificial intelligence and the iot cyber-physical systems in Industry 4.0. International Journal of Intelligent Robotics and Applications, 6(1), 171-185. http://doi.org/10.1007/s41315-021-00180-5. http://doi.org/10.1007/s41315-021-00180-...	Technologies and implementation
knowledge insufficiency, managerial, human and technology related implementation risks	Manavalan and Jayakrishna (2019)Manavalan, E., & Jayakrishna, K. (2019). A Review of Internet of Things (IoT) Embedded Sustainable Supply Chain for Industry 4.0 Requirements. Computers & Industrial Engineering, 127, 925-953. http://doi.org/10.1016/j.cie.2018.11.030. http://doi.org/10.1016/j.cie.2018.11.030... , Castro et al. (2021)Castro, G. D. R., Fernández, M. C. G., & Colsa, Á. U. (2021). Unleashing the convergence amid digitalization and sustainability towards pursuing the Sustainable Development Goals (Sdgs): a holistic review. Journal of Cleaner Production, 280, 122204. http://doi.org/10.1016/j.jclepro.2020.122204. http://doi.org/10.1016/j.jclepro.2020.12...	Implementation risks
Development of frameworks for implementation	Kipper et al. (2020)Kipper, L. M., Furstenau, L. B., Hoppe, D., Frozza, R., & Iepsen, S. (2020). Scopus scientific mapping production in Industry 4.0 (2011-2018): a bibliometric analysis. International Journal of Production Research, 58(6), 1605-1627. http://doi.org/10.1080/00207543.2019.1671625. http://doi.org/10.1080/00207543.2019.167... , Sawangwong and Chaopaisarn (2021)Sawangwong, A., & Chaopaisarn, P. (2021). The impact of applying knowledge in the technological pillars of Industry 4.0 on supply chain performance. Kybernetes, 52(3), 1094-1126. http://doi.org/10.1108/K-07-2021-0555. http://doi.org/10.1108/K-07-2021-0555...	Implementation frameworks	Policies and frameworks
Implementation policies considering manufacturing processes and technology	Muniz Junior et al. (2023aMuniz Junior, J. Martins, F. R., Wintersberger, D., & Santos, J. P. O. (2023a). Trade union and Industry 4.0 implementation: two polar cases in Brazilian trucks manufacturing. Journal of Workplace Learning, 35(8), 670-692. http://doi.org/10.1108/JWL-10-2022-0137. http://doi.org/10.1108/JWL-10-2022-0137... )	Organizational policies for implementation	Policies and frameworks
Assessment methodologies and maturity models (including capabilities, knowledge infrastructure and knowledge level, barriers)	Hsieh et al. (2020)Hsieh, P. J., Lin, C., & Chang, S. (2020). The evolution of knowledge navigator model: the construction and application of KNM 2.0. Expert Systems with Applications, 148, 113209. http://doi.org/10.1016/j.eswa.2020.113209. http://doi.org/10.1016/j.eswa.2020.11320... , Szász et al. (2021)Szász, L., Demeter, K., Rácz, B. G., & Losonci, D. (2021). Industry 4.0: a review and analysis of contingency and performance effects. Journal of Manufacturing Technology Management, 32(3), 667-694. http://doi.org/10.1108/JMTM-10-2019-0371. http://doi.org/10.1108/JMTM-10-2019-0371... , Nedelko (2021)Nedelko, Z. (2021). What drives the usage of management tools supporting Industry 4.0 in organizations? Sensors (Basel), 21(10), 3512. http://doi.org/10.3390/s21103512. PMid:34070117. http://doi.org/10.3390/s21103512...	Assessment methods	Assessment

[1] * vagner.ribeiro@unesp.br

Brasil

Brasil

The human resources and knowledge management integrated role in Industry 4.0/5.0: a Human-Centric Operations Management framework

Abstract

Paper aims

Originality

Research method

Main findings

Implications for theory and practice