Reliability |
REL1 - Bed ocupancy |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
REL2 - Monthly number of inpatients |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
REL3 - Monthly number of outpatients |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
REL4 - More visited diagnosis centers (visited by the patients) |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
REL5 - Number of operations procedures |
Experts |
REL6 - Outpatient waiting time |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
REL7 - Wait time in ER/clinic |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
; Günal & Pidd (2011)Günal, M. M., & Pidd, M. (2011). DGHPSIM: generic simulation of hospital performance. ACM Transactions on Modeling and Computer Simulation, 21(4), 1-22. http://dx.doi.org/10.1145/2000494.2000496. http://dx.doi.org/10.1145/2000494.200049...
|
Costs |
COS1 - General costs |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
; Reijula et al. (2014)Reijula, J., Nevala, N., Lahtinen, M., Ruohomäki, V., & Reijula, K. (2014). Lean design improves both health-care facilities and processes: a literature review. Intelligent Buildings International, 6(3), 170-185. http://dx.doi.org/10.1080/17508975.2014.901904. http://dx.doi.org/10.1080/17508975.2014....
, Robinson et al. (2012)Robinson, S., Radnor, Z. J., Burgess, N., & Worthington, C. (2012). SimLean: utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219(1), 188-197. http://dx.doi.org/10.1016/j.ejor.2011.12.029. http://dx.doi.org/10.1016/j.ejor.2011.12...
; Díaz et al. (2012)Díaz, A., Pons, J., & Solís, L. (2012). Improving healthcare services: lean lessons from Aravind. International Journal of Business Excellence, 5(4), 413. http://dx.doi.org/10.1504/IJBEX.2012.047907. http://dx.doi.org/10.1504/IJBEX.2012.047...
, |
COS2 - Human Resources Costs |
Li et al. (2015)Li, Z. P., Lim, L. H., Chen, X. S., & Tan, C. S. (2015, December 6-9). Supplier selection decision-making in supply chain risk scenario using agent based simulation. In Institute of Electrical and Electronics Engineers (Org.), 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 900-904). New York, United States: IEEE. http://dx.doi.org/10.1109/IEEM.2015.7385778.; VanVactor (2011)VanVactor. (2011). Cognizant healthcare logistics management: ensuring resilience during crisis. International Journal of Disaster Resilience in the Built Environment, 6(1), 102-116.; Khalili et al. (2016)Khalili, S. M., Jolai, F., & Torabi, S. A. (2016). Integrated production–distribution planning in two-echelon systems: a resilience view. International Journal of Production Research, 7543, 1-25. http://dx.doi.org/10.1080/00207543.2016.1213446. http://dx.doi.org/10.1080/00207543.2016....
; Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
; Reijula et al. (2014)Reijula, J., Nevala, N., Lahtinen, M., Ruohomäki, V., & Reijula, K. (2014). Lean design improves both health-care facilities and processes: a literature review. Intelligent Buildings International, 6(3), 170-185. http://dx.doi.org/10.1080/17508975.2014.901904. http://dx.doi.org/10.1080/17508975.2014....
; Sedevich-Fons (2014)Sedevich-Fons, L. (2014). Financial indicators in healthcare quality management systems. The TQM Journal, 26(4), 312-328. http://dx.doi.org/10.1108/TQM-01-2014-0009. http://dx.doi.org/10.1108/TQM-01-2014-00...
; Díaz et al. (2012)Díaz, A., Pons, J., & Solís, L. (2012). Improving healthcare services: lean lessons from Aravind. International Journal of Business Excellence, 5(4), 413. http://dx.doi.org/10.1504/IJBEX.2012.047907. http://dx.doi.org/10.1504/IJBEX.2012.047...
|
COS3 - Inventory Costs |
Experts |
COS4 - Maintenance repair costs per m2
|
VanVactor (2011)VanVactor. (2011). Cognizant healthcare logistics management: ensuring resilience during crisis. International Journal of Disaster Resilience in the Built Environment, 6(1), 102-116.; Zepeda et al. (2016)Zepeda, E. D., Nyaga, G. N., & Young, G. J. (2016). Supply chain risk management and hospital inventory: Effects of system affiliation. Journal of Operations Management, 44(1), 30-47. http://dx.doi.org/10.1016/j.jom.2016.04.002. http://dx.doi.org/10.1016/j.jom.2016.04....
; Díaz et al. (2012)Díaz, A., Pons, J., & Solís, L. (2012). Improving healthcare services: lean lessons from Aravind. International Journal of Business Excellence, 5(4), 413. http://dx.doi.org/10.1504/IJBEX.2012.047907. http://dx.doi.org/10.1504/IJBEX.2012.047...
|
COS5 - Mitigation costs |
SCOR 12.0 |
Quality |
QUA1 - Quality: Improvement initiatives and innovation |
SCOR 12.0 |
QUA2 - Supply Availability |
Minami et al. (2016)Minami, C. A., Sheils, C. R., Bilimoria, K. Y., Johnson, J. K., Berger, E. R., Berian, J. R., Englesbe, M. J., Guillamondegui, O. D., Hines, L. H., Cofer, J. B., Flum, D. R., Thirlby, R. C., Kazaure, H. S., Wren, S. M., O’Leary, K. J., Thurk, J. L., Kennedy, G. D., Tevis, S. E., & Yang, A. D. (2016). Process improvement in surgery. Current Problems in Surgery, 53(2), 62-96. http://dx.doi.org/10.1067/j.cpsurg.2015.11.001. PMid:26806271. http://dx.doi.org/10.1067/j.cpsurg.2015....
; Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
; Habidin et al. (2015)Habidin, N. F., Khaidir, N. A., Shazali, N. A., Ali, N., & Jamaludin, N. H. (2015). The development of process innovation and organizational performance in Malaysian healthcare industry. International Journal of Business Innovation and Research, 9(2), 148-162. http://dx.doi.org/10.1504/IJBIR.2015.067913. http://dx.doi.org/10.1504/IJBIR.2015.067...
; Yildiz & Demirors (2014)Yildiz, Ö., & Demirors, O. (2014). Healthcare quality indicators – a systematic review. International Journal of Health Care Quality Assurance, 27(3), 209-222. http://dx.doi.org/10.1108/IJHCQA-11-2012-0105. PMid:25786185. http://dx.doi.org/10.1108/IJHCQA-11-2012...
; McIntosh et al. (2014)McIntosh, B., Sheppy, B., & Cohen, I. (2014). Illusion or delusion – Lean management in the health sector. International Journal of Health Care Quality Assurance, 27(6), 482-492. http://dx.doi.org/10.1108/IJHCQA-03-2013-0028. PMid:25115051. http://dx.doi.org/10.1108/IJHCQA-03-2013...
; Aoun & Hasnan (2013)Aoun, M., & Hasnan, N. (2013). Lean production and TQM: complementary or contradictory driving forces of innovation performance? International Journal of Innovation Science, 5(4), 237-252. http://dx.doi.org/10.1260/1757-2223.5.4.237. http://dx.doi.org/10.1260/1757-2223.5.4....
|
QUA3 - On time delivery |
McIntosh et al. (2014)McIntosh, B., Sheppy, B., & Cohen, I. (2014). Illusion or delusion – Lean management in the health sector. International Journal of Health Care Quality Assurance, 27(6), 482-492. http://dx.doi.org/10.1108/IJHCQA-03-2013-0028. PMid:25115051. http://dx.doi.org/10.1108/IJHCQA-03-2013...
; Aoun & Hasnan (2013)Aoun, M., & Hasnan, N. (2013). Lean production and TQM: complementary or contradictory driving forces of innovation performance? International Journal of Innovation Science, 5(4), 237-252. http://dx.doi.org/10.1260/1757-2223.5.4.237. http://dx.doi.org/10.1260/1757-2223.5.4....
|
QUA4 - Investments |
Habidin et al. (2015)Habidin, N. F., Khaidir, N. A., Shazali, N. A., Ali, N., & Jamaludin, N. H. (2015). The development of process innovation and organizational performance in Malaysian healthcare industry. International Journal of Business Innovation and Research, 9(2), 148-162. http://dx.doi.org/10.1504/IJBIR.2015.067913. http://dx.doi.org/10.1504/IJBIR.2015.067...
|
QUA5 - Maintenance efficiency |
McIntosh et al. (2014)McIntosh, B., Sheppy, B., & Cohen, I. (2014). Illusion or delusion – Lean management in the health sector. International Journal of Health Care Quality Assurance, 27(6), 482-492. http://dx.doi.org/10.1108/IJHCQA-03-2013-0028. PMid:25115051. http://dx.doi.org/10.1108/IJHCQA-03-2013...
; Aoun & Hasnan (2013)Aoun, M., & Hasnan, N. (2013). Lean production and TQM: complementary or contradictory driving forces of innovation performance? International Journal of Innovation Science, 5(4), 237-252. http://dx.doi.org/10.1260/1757-2223.5.4.237. http://dx.doi.org/10.1260/1757-2223.5.4....
|
QUA6 - Continuous Education |
Shohet (2006)Shohet, I. M. (2006). Key performance indicators for strategic healthcare facilities maintenance. Journal of Construction Engineering and Management, 132(4), 345-352. http://dx.doi.org/10.1061/(ASCE)0733-9364(2006)132:4(345). http://dx.doi.org/10.1061/(ASCE)0733-936...
|
Responsiveness |
RES1 - Contract approval and issue time - personnel |
Crema & Verbano (2015)Crema, M., & Verbano, C. (2015). How to combine lean and safety management in health care processes: a case from Spain. Safety Science, 79, 63-71. http://dx.doi.org/10.1016/j.ssci.2015.05.007. http://dx.doi.org/10.1016/j.ssci.2015.05...
; Cavalcante et al. (2016)Cavalcante, P. D. S., Rossaneis, M. A., Haddad, M. C. L., & Gabriel, C. S. (2016). Indicadores de qualidade utilizados no gerenciamento da assistência de enfermagem hospitalar. Revista Enfermagem UERJ, 23(6), 787-793. http://dx.doi.org/10.12957/reuerj.2015.7052. http://dx.doi.org/10.12957/reuerj.2015.7...
; Minami et al. (2016)Minami, C. A., Sheils, C. R., Bilimoria, K. Y., Johnson, J. K., Berger, E. R., Berian, J. R., Englesbe, M. J., Guillamondegui, O. D., Hines, L. H., Cofer, J. B., Flum, D. R., Thirlby, R. C., Kazaure, H. S., Wren, S. M., O’Leary, K. J., Thurk, J. L., Kennedy, G. D., Tevis, S. E., & Yang, A. D. (2016). Process improvement in surgery. Current Problems in Surgery, 53(2), 62-96. http://dx.doi.org/10.1067/j.cpsurg.2015.11.001. PMid:26806271. http://dx.doi.org/10.1067/j.cpsurg.2015....
; Efe & Efe (2016)Efe, B., & Efe, Ö. F. (2016). An application of value analysis for lean healthcare management in an emergency department. International Journal of Computational Intelligence Systems, 9(4), 689-697. http://dx.doi.org/10.1080/18756891.2016.1204117. http://dx.doi.org/10.1080/18756891.2016....
; Hammadi et al. (2015)Hammadi, L., Ouahman, A. A., De Cursi, J. E. S., & Ibourk, A. (2015, July 27-29). An approach based on FMECA methodology for a decision support tool for managing risk in customs supply chain: a case study. In Z. Zhang, R. Zhang, V. Fernandez & S. Liu (Eds.), 2015 International Conference on Logistics, Informatics and Service Sciences (LISS) (pp. 1-6). New York, United States: IEEE. http://dx.doi.org/10.1109/LISS.2015.7369658.
|
RES2 - Contract approval and issue time - materials |
Rajesh (2016)Rajesh, R. (2016). Forecasting supply chain resilience performance using grey prediction. Electronic Commerce Research and Applications, 20, 42-58. http://dx.doi.org/10.1016/j.elerap.2016.09.006. http://dx.doi.org/10.1016/j.elerap.2016....
, Experts |
RES3 - Environmental impact |
Rajesh (2016)Rajesh, R. (2016). Forecasting supply chain resilience performance using grey prediction. Electronic Commerce Research and Applications, 20, 42-58. http://dx.doi.org/10.1016/j.elerap.2016.09.006. http://dx.doi.org/10.1016/j.elerap.2016....
, Experts |
RES4 - Order Fullfillment |
Kolotzek et al. (2018)Kolotzek, C., Helbig, C., Thorenz, A., Reller, A., & Tuma, A. (2018). A company-oriented model for the assessment of raw material supply risks, environmental impact and social implications. Journal of Cleaner Production, 176, 566-580. http://dx.doi.org/10.1016/j.jclepro.2017.12.162. http://dx.doi.org/10.1016/j.jclepro.2017...
|
RES5 - Order compliance |
SCOR 12.0 |
Agility |
AGI1 - Employees error rate |
Rajesh (2016)Rajesh, R. (2016). Forecasting supply chain resilience performance using grey prediction. Electronic Commerce Research and Applications, 20, 42-58. http://dx.doi.org/10.1016/j.elerap.2016.09.006. http://dx.doi.org/10.1016/j.elerap.2016....
|
AGI2 - Amount of Debt |
Li et al. (2015)Li, Z. P., Lim, L. H., Chen, X. S., & Tan, C. S. (2015, December 6-9). Supplier selection decision-making in supply chain risk scenario using agent based simulation. In Institute of Electrical and Electronics Engineers (Org.), 2015 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 900-904). New York, United States: IEEE. http://dx.doi.org/10.1109/IEEM.2015.7385778.; Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
; Reijula et al. (2014)Reijula, J., Nevala, N., Lahtinen, M., Ruohomäki, V., & Reijula, K. (2014). Lean design improves both health-care facilities and processes: a literature review. Intelligent Buildings International, 6(3), 170-185. http://dx.doi.org/10.1080/17508975.2014.901904. http://dx.doi.org/10.1080/17508975.2014....
; Rajesh (2016)Rajesh, R. (2016). Forecasting supply chain resilience performance using grey prediction. Electronic Commerce Research and Applications, 20, 42-58. http://dx.doi.org/10.1016/j.elerap.2016.09.006. http://dx.doi.org/10.1016/j.elerap.2016....
|
AGI3 - Overtime |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
|
AGI4 - Paid leave |
Gu & Itoh (2016)Gu, X., & Itoh, K. (2016). Performance indicators: healthcare professionals’ views. International Journal of Health Care Quality Assurance, 29(7), 801-815. http://dx.doi.org/10.1108/IJHCQA-12-2015-0142. PMid:27477935. http://dx.doi.org/10.1108/IJHCQA-12-2015...
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