Abstract
Paper aims
This paper describes research that aimed to develop a procedure for prioritizing the performance management of Third-party logistics (3PL) who work in a banking services company.
Originality
This article’s main contribution is the development of a procedure for evaluation and prioritization of the main 3PL performance indicators based on the SCOR model’s metrics.
Research method
This paper applied Analytic Hierarchy Process (AHP), a method for multi-criteria analysis, using the metrics of Supply Chain Operations Reference Model (SCOR).
Main findings
The approach proposed evaluates performance indicators of 3PL and prioritizes the development of new performance indicators using the metrics agility, responsiveness, and reliability of SCOR.
Implications for theory and practice
This research contributes to the literature by demonstrating the applicability of multicriteria approach to find the prioritization of 3PL in a banking services company.
Keywords
Analytic hierarchy process; Banking services; Performance management; Third-party logistics providers