Planning and Control |
PSCPF Supervisor |
Supervise the PSCPF sector, managing the flow of elective patients, monitoring efficiency and production indicators along with team leadership in achieving the goals set by upper management. |
Field data, Ribeiro (1993)Ribeiro, H. P. (1993). O hospital: história e crise. Säo Paulo: Cortez. |
Spagnol & Ferraz (2002)Spagnol, C. A., & Ferraz, C. A. (2002). Tendências e perspectivas da administração em enfermagem: um estudo na Santa Casa de Belo Horizonte-MG. Revista Latino-Americana de Enfermagem, 10(1), 15-20. http://dx.doi.org/10.1590/S0104-11692002000100003. PMid:12080583. http://dx.doi.org/10.1590/S0104-11692002...
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Pires et al. (2010)Pires, M. R. G. M., Göttems, L. B. D., Martins, C. M. F., Guilhem, D., & Alves, E. D. (2010). Oferta e demanda por média complexidade/SUS: relação com atenção básica. Ciência & Saúde Coletiva, 15(Suppl. 1), 1009-1019. http://dx.doi.org/10.1590/S1413-81232010000700007. PMid:20640257. http://dx.doi.org/10.1590/S1413-81232010...
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Rechel et al. (2010)Rechel, B., Wright, S., Barlow, J., & McKee, M. (2010). Hospital capacity planning: from measuring stocks to modelling flows. Bulletin of the World Health Organization, 88(8), 632-636. http://dx.doi.org/10.2471/BLT.09.073361. PMid:20680129. http://dx.doi.org/10.2471/BLT.09.073361...
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Demand Analyst |
Analyze the demand for appointments, return appointments, exams and surgeries, along with waiting lists for specialties’ care lines. |
Cima et al. (2011)Cima, R. R., Brown, M. J., Hebl, J. R., Moore, R., Rogers, J. C., Kollengode, A., Amstutz, G. J., Weisbrod, C. A., Narr, B. J., & Deschamps, C. (2011). Use of lean and six sigma methodology to improve operating room efficiency in a high-volume tertiary-care academic medical center. Journal of the American College of Surgeons, 213(1), 83-92. http://dx.doi.org/10.1016/j.jamcollsurg.2011.02.009. PMid:21420879. http://dx.doi.org/10.1016/j.jamcollsurg....
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Capacity Analyst |
Analyze the production capacity (supply) of the involved sectors and propose adjustments for meeting demand in an equitable fashion. |
Conill et al. (2011)Conill, E. M., Giovanella, L., & Almeida, P. F. (2011). Listas de espera em sistemas públicos: da expansão da oferta para um acesso oportuno? Considerações a partir do Sistema Nacional de Saúde espanhol. Ciencia & Saude Coletiva, 16(6), 2783-2794. http://dx.doi.org/10.1590/S1413-81232011000600017. PMid:21709976. http://dx.doi.org/10.1590/S1413-81232011...
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Materials Analyst |
Analyze and program the need for materials, orthoses, prostheses and special materials according to demand and capacity planning, making connections with the supplies and involved areas. |
LaGanga (2011)LaGanga, L. R. (2011). Lean service operations: reflections and new directions for capacity expansion in outpatient clinics. Journal of Operations Management, 29(5), 422-433. http://dx.doi.org/10.1016/j.jom.2010.12.005. http://dx.doi.org/10.1016/j.jom.2010.12....
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Administrative Auditor |
Audit the sector’s internal processes to identify errors and daily fixes, thus avoiding gaps with subsequent processes. |
Lemos et al. (2013)Lemos, M. S. A., Dias, E. C., de Miranda Fortes, N., & Teixeira, M. G. (2013). O impacto do Projeto de Cirurgias Eletivas de Belo Horizonte sobre a fila de espera. Enfermagem Revista, 16(3), 159-174.
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Scheduling |
Scheduling Analyst |
Responsible for medium- and short-term scheduling of exams, appointments and surgeries and the programming required for their realization. |
Field data, Ribeiro (1993)Ribeiro, H. P. (1993). O hospital: história e crise. Säo Paulo: Cortez. |
Spagnol & Ferraz (2002)Spagnol, C. A., & Ferraz, C. A. (2002). Tendências e perspectivas da administração em enfermagem: um estudo na Santa Casa de Belo Horizonte-MG. Revista Latino-Americana de Enfermagem, 10(1), 15-20. http://dx.doi.org/10.1590/S0104-11692002000100003. PMid:12080583. http://dx.doi.org/10.1590/S0104-11692002...
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Pires et al. (2010)Pires, M. R. G. M., Göttems, L. B. D., Martins, C. M. F., Guilhem, D., & Alves, E. D. (2010). Oferta e demanda por média complexidade/SUS: relação com atenção básica. Ciência & Saúde Coletiva, 15(Suppl. 1), 1009-1019. http://dx.doi.org/10.1590/S1413-81232010000700007. PMid:20640257. http://dx.doi.org/10.1590/S1413-81232010...
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Scheduling Assistant |
Provide administrative support to the Scheduling Analyst in weekly and daily programming. |
Rechel et al. (2010)Rechel, B., Wright, S., Barlow, J., & McKee, M. (2010). Hospital capacity planning: from measuring stocks to modelling flows. Bulletin of the World Health Organization, 88(8), 632-636. http://dx.doi.org/10.2471/BLT.09.073361. PMid:20680129. http://dx.doi.org/10.2471/BLT.09.073361...
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Authorizations Assistant |
Responsible for the organization and authorization request for procedures with health insurance plans and the Brazilian Unified Health System. |
Cima et al. (2011)Cima, R. R., Brown, M. J., Hebl, J. R., Moore, R., Rogers, J. C., Kollengode, A., Amstutz, G. J., Weisbrod, C. A., Narr, B. J., & Deschamps, C. (2011). Use of lean and six sigma methodology to improve operating room efficiency in a high-volume tertiary-care academic medical center. Journal of the American College of Surgeons, 213(1), 83-92. http://dx.doi.org/10.1016/j.jamcollsurg.2011.02.009. PMid:21420879. http://dx.doi.org/10.1016/j.jamcollsurg....
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Purchaser |
Responsible for the realization of budgets and materials purchases requested in accordance with scheduling procedures. Direct connection with supplies and Materials Analyst. |
Conill et al. (2011)Conill, E. M., Giovanella, L., & Almeida, P. F. (2011). Listas de espera em sistemas públicos: da expansão da oferta para um acesso oportuno? Considerações a partir do Sistema Nacional de Saúde espanhol. Ciencia & Saude Coletiva, 16(6), 2783-2794. http://dx.doi.org/10.1590/S1413-81232011000600017. PMid:21709976. http://dx.doi.org/10.1590/S1413-81232011...
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Inpatient Beds Assistant |
Control and program the utilization of inpatient beds in the recovery room and/or inpatient units so that the overall patient flow is planned; monitor the movement of scheduled patients. |
LaGanga (2011)LaGanga, L. R. (2011). Lean service operations: reflections and new directions for capacity expansion in outpatient clinics. Journal of Operations Management, 29(5), 422-433. http://dx.doi.org/10.1016/j.jom.2010.12.005. http://dx.doi.org/10.1016/j.jom.2010.12....
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Flow Nurse |
Program and control the flow of patients in the sector, along with the realization of preoperative tests, which are programmed in accordance with protocols and waiting lists. Direct contact with medical staff to resolve cases. |
Lemos et al. (2013)Lemos, M. S. A., Dias, E. C., de Miranda Fortes, N., & Teixeira, M. G. (2013). O impacto do Projeto de Cirurgias Eletivas de Belo Horizonte sobre a fila de espera. Enfermagem Revista, 16(3), 159-174.
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Confirmations and Support |
Service Agent |
Make confirmation call to the patient related to his schedule and initial instructions related to his or her procedures; make calls to assess user satisfaction after service. |
Field data, Ribeiro (1993)Ribeiro, H. P. (1993). O hospital: história e crise. Säo Paulo: Cortez. |
Spagnol & Ferraz (2002)Spagnol, C. A., & Ferraz, C. A. (2002). Tendências e perspectivas da administração em enfermagem: um estudo na Santa Casa de Belo Horizonte-MG. Revista Latino-Americana de Enfermagem, 10(1), 15-20. http://dx.doi.org/10.1590/S0104-11692002000100003. PMid:12080583. http://dx.doi.org/10.1590/S0104-11692002...
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Pires et al. (2010)Pires, M. R. G. M., Göttems, L. B. D., Martins, C. M. F., Guilhem, D., & Alves, E. D. (2010). Oferta e demanda por média complexidade/SUS: relação com atenção básica. Ciência & Saúde Coletiva, 15(Suppl. 1), 1009-1019. http://dx.doi.org/10.1590/S1413-81232010000700007. PMid:20640257. http://dx.doi.org/10.1590/S1413-81232010...
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Rechel et al. (2010)Rechel, B., Wright, S., Barlow, J., & McKee, M. (2010). Hospital capacity planning: from measuring stocks to modelling flows. Bulletin of the World Health Organization, 88(8), 632-636. http://dx.doi.org/10.2471/BLT.09.073361. PMid:20680129. http://dx.doi.org/10.2471/BLT.09.073361...
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Cima et al. (2011)Cima, R. R., Brown, M. J., Hebl, J. R., Moore, R., Rogers, J. C., Kollengode, A., Amstutz, G. J., Weisbrod, C. A., Narr, B. J., & Deschamps, C. (2011). Use of lean and six sigma methodology to improve operating room efficiency in a high-volume tertiary-care academic medical center. Journal of the American College of Surgeons, 213(1), 83-92. http://dx.doi.org/10.1016/j.jamcollsurg.2011.02.009. PMid:21420879. http://dx.doi.org/10.1016/j.jamcollsurg....
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Conill & Giovanella; Almeida (2011)Conill, E. M., Giovanella, L., & Almeida, P. F. (2011). Listas de espera em sistemas públicos: da expansão da oferta para um acesso oportuno? Considerações a partir do Sistema Nacional de Saúde espanhol. Ciencia & Saude Coletiva, 16(6), 2783-2794. http://dx.doi.org/10.1590/S1413-81232011000600017. PMid:21709976. http://dx.doi.org/10.1590/S1413-81232011...
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LaGanga (2011)LaGanga, L. R. (2011). Lean service operations: reflections and new directions for capacity expansion in outpatient clinics. Journal of Operations Management, 29(5), 422-433. http://dx.doi.org/10.1016/j.jom.2010.12.005. http://dx.doi.org/10.1016/j.jom.2010.12....
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Administrative Clerk |
Support service agents in administrative tasks and routine adjustments; support other sectors in need of patient information and/or defined flows. |
Lemos et al. (2013)Lemos, M. S. A., Dias, E. C., de Miranda Fortes, N., & Teixeira, M. G. (2013). O impacto do Projeto de Cirurgias Eletivas de Belo Horizonte sobre a fila de espera. Enfermagem Revista, 16(3), 159-174.
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