Liderança (Liderança) |
Definição da missão Incentivo ao comportamento ético Análise de desempenho pelas lideranças Compartilhamento de informações pelas lideranças Busca por oportunidades de inovação |
Bayarçelik et al. (2014)Bayarçelik, E., Taşel, F., & Apak, S. (2014). A research on determining innovation factors for SMEs. Procedia - Social and Behavioral Sciences, 150, 202-211. https://doi.org/10.1016/j.sbspro.2014.09.032 https://doi.org/10.1016/j.sbspro.2014.09...
, Bos-Brouwers (2009)Bos-Brouwers, H. (2009). Corporate sustainability and innovation in SMEs: Evidence of themes and activities in practice. Business Strategy and the Environment, 19(7), 417-435. https://doi.org/10.1002/bse.652 https://doi.org/10.1002/bse.652...
, Kim et al. (2018)Kim, M., Park, J., & Paik, J. (2018). Factors influencing innovation capability of small and medium-sized enterprises in Korean manufacturing sector: Facilitators, barriers and moderators. International Journal of Technology Management, 76(3-4), 214-235. https://doi.org/10.1504/IJTM.2018.10012461 https://doi.org/10.1504/IJTM.2018.100124...
, Laforet (2011)Laforet, S. (2011). A framework of organizational innovation and outcomes in SMEs. International Journal of Entrepreneurial Behavior & Research, 17(4), 380-408. https://doi.org/10.1108/13552551111139638 https://doi.org/10.1108/1355255111113963...
, Le e Lei (2019)Le, P., & Lei, H. (2019). Determinants of innovation capability: The roles of transformational leadership, knowledge sharing and perceived organizational support. Journal of Knowledge Management, 23(3), 527-547. https://doi.org/10.1108/JKM-09-2018-0568 https://doi.org/10.1108/JKM-09-2018-0568...
, Martínez-Román e Romero (2017)Martínez-Román, J., & Romero, I. (2017). Determinants of innovativeness in SMEs: Disentangling core innovation and technology adoption capabilities. Review of Managerial Science, 11(3), 543-569. https://doi.org/10.1007/s11846-016-0196-x https://doi.org/10.1007/s11846-016-0196-...
, Vasconcelos e Oliveira (2018)Vasconcelos, R. B. B., & Oliveira, M. R. G. (2018). Determinantes da inovação em micro e pequenas empresas: Uma abordagem gerencial. Revista de Administração de Empresas, 58(4), 249-364. http://dx.doi.org/10.1590/s0034-759020180402 http://dx.doi.org/10.1590/s0034-75902018...
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Informações e conhecimentos (Informações) |
Definição e disponibilidade das informações para tomada de decisão Incentivo ao compartilhamento do conhecimento Uso de informações para promover melhorias Obtenção e uso de informações comparativas |
Bos-Brouwers (2009)Bos-Brouwers, H. (2009). Corporate sustainability and innovation in SMEs: Evidence of themes and activities in practice. Business Strategy and the Environment, 19(7), 417-435. https://doi.org/10.1002/bse.652 https://doi.org/10.1002/bse.652...
, El Elj e Abassi (2014)El Elj, M., & Abassi, B. (2014). The determinants of innovation: an empirical analysis in Egypt, Jordan, Syria and Turkey. Canadian Journal of Development Studies, 35(4), 560-578. https://doi.org/10.1080/02255189.2014.934787 https://doi.org/10.1080/02255189.2014.93...
, Kamasak (2015)Kamasak, R. (2015). Determinants of innovation performance: A resource-based study. Procedia - Social and Behavioral Sciences, 195, 1330-1337. https://doi.org/10.1016/j.sbspro.2015.06.311 https://doi.org/10.1016/j.sbspro.2015.06...
, Kim et al. (2018)Kim, M., Park, J., & Paik, J. (2018). Factors influencing innovation capability of small and medium-sized enterprises in Korean manufacturing sector: Facilitators, barriers and moderators. International Journal of Technology Management, 76(3-4), 214-235. https://doi.org/10.1504/IJTM.2018.10012461 https://doi.org/10.1504/IJTM.2018.100124...
, Laforet (2011)Laforet, S. (2011). A framework of organizational innovation and outcomes in SMEs. International Journal of Entrepreneurial Behavior & Research, 17(4), 380-408. https://doi.org/10.1108/13552551111139638 https://doi.org/10.1108/1355255111113963...
, Le e Lei (2019)Le, P., & Lei, H. (2019). Determinants of innovation capability: The roles of transformational leadership, knowledge sharing and perceived organizational support. Journal of Knowledge Management, 23(3), 527-547. https://doi.org/10.1108/JKM-09-2018-0568 https://doi.org/10.1108/JKM-09-2018-0568...
, Martínez-Román e Romero (2017)Martínez-Román, J., & Romero, I. (2017). Determinants of innovativeness in SMEs: Disentangling core innovation and technology adoption capabilities. Review of Managerial Science, 11(3), 543-569. https://doi.org/10.1007/s11846-016-0196-x https://doi.org/10.1007/s11846-016-0196-...
, Rogers (2004)Rogers, M. (2004). Networks, firm size and innovation. Small Business Economics, 22(2), 141-153. https://doi.org/10.1023/B:SBEJ.0000014451.99047.69 https://doi.org/10.1023/B:SBEJ.000001445...
, Silva et al. (2012)Silva, M., Mainardes, E., Raposo, M., & Sousa, G. (2012). Determinantes internos e externos da capacidade inovadora das empresas de serviços portuguesas: Modelo logit. Revista de Gestão, 19(1), 39-54. https://doi.org/10.5700/rege450 https://doi.org/10.5700/rege450...
, Vasconcelos e Oliveira (2018)Vasconcelos, R. B. B., & Oliveira, M. R. G. (2018). Determinantes da inovação em micro e pequenas empresas: Uma abordagem gerencial. Revista de Administração de Empresas, 58(4), 249-364. http://dx.doi.org/10.1590/s0034-759020180402 http://dx.doi.org/10.1590/s0034-75902018...
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Gerenciamento de pessoas (Pessoas) |
Definição das funções e responsabilidade Seleção de colaboradores Capacitação dos colaboradores Identificação de perigos e riscos ao trabalho Promoção do bem-estar e satisfação |
Farace e Mazzotta (2015)Farace, S., & Mazzotta, F. (2015). The effect of human capital and networks on knowledge and innovation in SMEs. Journal of Innovation Economics, 16(1), 39-71. https://doi.org/10.3917/jie.016.0039 https://doi.org/10.3917/jie.016.0039...
, Söllner (2010)Söllner, R. (2010). Human capital diversity and product innovation: a micro-level analysis. Jena Economic Research Papers, 27, 1-33. Retrieved from https://www.econstor.eu/bitstream/10419/32631/1/625854918.pdf https://www.econstor.eu/bitstream/10419/...
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Relacionamento com a sociedade (Sociedade) |
Conhecimento das exigências legais Mitigação dos impactos ambientais Desenvolvimento de projetos sociais |
Bos-Brouwers (2009)Bos-Brouwers, H. (2009). Corporate sustainability and innovation in SMEs: Evidence of themes and activities in practice. Business Strategy and the Environment, 19(7), 417-435. https://doi.org/10.1002/bse.652 https://doi.org/10.1002/bse.652...
, Karpak e Topcu (2010)Karpak, B., & Topcu, I. (2010). Small medium manufacturing enterprises in Turkey: An analytic network process framework for prioritizing factors affecting success. International Journal of Production Economics, 125(1), 60-70. https://doi.org/10.1016/j.ijpe.2010.01.001 https://doi.org/10.1016/j.ijpe.2010.01.0...
, Laforet e Tann (2006)Laforet, S., & Tann, J. (2006). Innovative characteristics of small manufacturing firms. Journal of Small Business and Enterprise Development, 13(3), 363-380. https://doi.org/10.1108/14626000610680253 https://doi.org/10.1108/1462600061068025...
, Vasconcelos e Oliveira (2018)Vasconcelos, R. B. B., & Oliveira, M. R. G. (2018). Determinantes da inovação em micro e pequenas empresas: Uma abordagem gerencial. Revista de Administração de Empresas, 58(4), 249-364. http://dx.doi.org/10.1590/s0034-759020180402 http://dx.doi.org/10.1590/s0034-75902018...
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Relacionamento com fornecedores (Fornecedores) |
Seleção e avaliação dos fornecedores Padronização dos processos Controle dos processos |
Genis-Gruber e Öğüt (2014)Genis-Gruber, A., & Öğüt, H. (2014). Environmental factors affecting innovation strategies of companies: Customers and suppliers effect. Procedia - Social and Behavioral Sciences, 150(11), 718-725. https://doi.org/10.1016/j.sbspro.2014.09.033 https://doi.org/10.1016/j.sbspro.2014.09...
, Iddris (2019)Iddris, F. (2019). Innovation capability and product innovation performance: The case of low-tech manufacturing firms. European Business Review, 31(5), 646-668. https://doi.org/10.1016/S0166-4972(02)00013-5 https://doi.org/10.1016/S0166-4972(02)00...
, Kamasak (2015)Kamasak, R. (2015). Determinants of innovation performance: A resource-based study. Procedia - Social and Behavioral Sciences, 195, 1330-1337. https://doi.org/10.1016/j.sbspro.2015.06.311 https://doi.org/10.1016/j.sbspro.2015.06...
, Vasconcelos et al. (2020)Vasconcelos, R. B. B, Vieira, R. S., & Silveira, D. S. (2020). What’s the recipe to innovate? An analysis of the determinants of the degree of innovation in the gastronomy segment. International Journal of Innovation Management, 24(1), 2050005. https://doi.org/10.1142/S136391962050005X https://doi.org/10.1142/S136391962050005...
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Relacionamento com clientes (Clientes) |
Identificação das expectativas dos clientes Divulgação de produtos e serviços Registro e tratamento das reclamações Avaliação da satisfação Uso das informações dos clientes para tomada de decisão |
Bayarçelik et al. (2014)Bayarçelik, E., Taşel, F., & Apak, S. (2014). A research on determining innovation factors for SMEs. Procedia - Social and Behavioral Sciences, 150, 202-211. https://doi.org/10.1016/j.sbspro.2014.09.032 https://doi.org/10.1016/j.sbspro.2014.09...
, Genis-Gruber e Öğüt (2014)Genis-Gruber, A., & Öğüt, H. (2014). Environmental factors affecting innovation strategies of companies: Customers and suppliers effect. Procedia - Social and Behavioral Sciences, 150(11), 718-725. https://doi.org/10.1016/j.sbspro.2014.09.033 https://doi.org/10.1016/j.sbspro.2014.09...
, Iddris (2019)Iddris, F. (2019). Innovation capability and product innovation performance: The case of low-tech manufacturing firms. European Business Review, 31(5), 646-668. https://doi.org/10.1016/S0166-4972(02)00013-5 https://doi.org/10.1016/S0166-4972(02)00...
, Kamasak (2015)Kamasak, R. (2015). Determinants of innovation performance: A resource-based study. Procedia - Social and Behavioral Sciences, 195, 1330-1337. https://doi.org/10.1016/j.sbspro.2015.06.311 https://doi.org/10.1016/j.sbspro.2015.06...
, Laforet (2011)Laforet, S. (2011). A framework of organizational innovation and outcomes in SMEs. International Journal of Entrepreneurial Behavior & Research, 17(4), 380-408. https://doi.org/10.1108/13552551111139638 https://doi.org/10.1108/1355255111113963...
, Silva et al. (2012)Silva, M., Mainardes, E., Raposo, M., & Sousa, G. (2012). Determinantes internos e externos da capacidade inovadora das empresas de serviços portuguesas: Modelo logit. Revista de Gestão, 19(1), 39-54. https://doi.org/10.5700/rege450 https://doi.org/10.5700/rege450...
, Vasconcelos e Oliveira (2018)Vasconcelos, R. B. B., & Oliveira, M. R. G. (2018). Determinantes da inovação em micro e pequenas empresas: Uma abordagem gerencial. Revista de Administração de Empresas, 58(4), 249-364. http://dx.doi.org/10.1590/s0034-759020180402 http://dx.doi.org/10.1590/s0034-75902018...
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Resultados (Resultados) |
Resultados das satisfações e reclamações dos clientes Resultados das capacitações dos colaboradores Resultados da produtividade do trabalho Resultados referentes à margem de lucro |
Bayarçelik et al. (2014)Bayarçelik, E., Taşel, F., & Apak, S. (2014). A research on determining innovation factors for SMEs. Procedia - Social and Behavioral Sciences, 150, 202-211. https://doi.org/10.1016/j.sbspro.2014.09.032 https://doi.org/10.1016/j.sbspro.2014.09...
, Laforet (2011)Laforet, S. (2011). A framework of organizational innovation and outcomes in SMEs. International Journal of Entrepreneurial Behavior & Research, 17(4), 380-408. https://doi.org/10.1108/13552551111139638 https://doi.org/10.1108/1355255111113963...
, Vasconcelos et al. (2020)Vasconcelos, R. B. B, Vieira, R. S., & Silveira, D. S. (2020). What’s the recipe to innovate? An analysis of the determinants of the degree of innovation in the gastronomy segment. International Journal of Innovation Management, 24(1), 2050005. https://doi.org/10.1142/S136391962050005X https://doi.org/10.1142/S136391962050005...
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