Conhecimentos |
CH1 |
Os funcionários possuem conhecimentos suficientes sobre a indústria têxtil e/ou de vestuário. |
Johanson e Wiedersheim-Paul (1975)Johanson, J., & Vahlne, J. (2009). The uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership. Journal of International Business Studies , 40(9), 1411-1431. doi: 10.1057/jibs.2009.24 https://doi.org/10.1057/jibs.2009.24...
, Roos e Roos (1997), Becker et al. (2001), Pedrini (2007)Pedrini, M. (2007). Human capital convergences in intellectual capital and sustainability reports. Journal of Intellectual Capital , 8(2), 346-366., Gray (1997), Nieto e Fernández (2006)Nieto, M. & Fernández, Z. (2006). The impact of ownership on the international involvement of SMEs. Journal of International Business Studies , 37(3), 340-351., Katsikea et al. (2007)Katsikea, E., Theodosiou, M. & Morgan, R. (2007). Managerial, organisational and external drivers of sales effectiveness in export market ventures. Journal of the Academy Marketing Science, 35(2), 270-283., Alexandrides (1971), Bijmolt e Zwart (1994), Barkema et al. (1996), Eriksson et al. (1997), Cadogan et al. (2001)Cadogan, J., Diamantopoulos, A. & Siguaw, J. (2002). Export market-oriented activities: their antecedents and performance consequences. Journal of International Business Studies, 33(3), 615-626., Czinkota e Ursic (1991), Leonidou et al. (1998), Knowles et al. (2006)Knowles, D., Mughan, T. y Lloyd-Reason, L. (2006). Foreign language use among decision-makers of successfully internationalised SMEs. Journal of Small Business and Enterprise Development, 13(4), 620-641., e Andersen (2006)Andersen, P. (2006). Listening to the global grapevine: SME export manager´s personal contacts as a vehicle for export information generation. Journal of World Business, 41(1), 81-96. doi: 10.1016/j.jwb.2005.10.006 https://doi.org/10.1016/j.jwb.2005.10.00...
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CH2 |
Os gerentes possuem conhecimentos suficientes sobre economia, negócios e finanças. |
CH3 |
Os funcionários possuem conhecimentos suficientes sobre exportações (condições contratuais, moedas, tarifas e regulamentos). |
CH4 |
Os funcionários da área de vendas possuem conhecimentos suficientes sobre os mercados-alvo. |
CH5 |
Os vendedores possuem conhecimento suficiente das línguas estrangeiras relevantes. |
Habilidades |
CH6 |
Os funcionários sabem analisar e resolver problemas. |
Peng (2001), Manolova et al. (2002), Daghfous e Kah (2006)Daghfous, A. & Kah, M. (2006). Knowledge management implementation in SMEs: a framework and a case illustration. Journal of Information & Knowledge Management, 5(2), 107-115., Pedrini (2007)Pedrini, M. (2007). Human capital convergences in intellectual capital and sustainability reports. Journal of Intellectual Capital , 8(2), 346-366., Altinay et al. (2008), Chong et al. (2014)Chong, A., Ooi, K., Bao, H. & Lin, B. (2014). Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs. Journal of Knowledge Management, 18(1), 121-136., Wong e Aspinwall (2005a)Wong, K. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management , 9(3), 64-82., e Chan e Chao (2008) |
CH7 |
Os funcionários sabem se adaptar a novas situações. |
CH8 |
Os gerentes possuem habilidades de liderança e capacidade de delegar trabalho. |
Atitudes |
CH9 |
Os funcionários cooperam com seus colegas. |
Wong (2005)Wong, K. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management , 9(3), 64-82., Pedrini (2007)Pedrini, M. (2007). Human capital convergences in intellectual capital and sustainability reports. Journal of Intellectual Capital , 8(2), 346-366., Hamdam e Damirchi (2011), Wang e Chang (2005)Wang, W. & Chang, C. (2005). Intellectual capital and performance in causal models-evidence form the information technology industry in Taiwan. Journal of Intellectual Capital , 6(2), 222-236., Leonidou et al. (2002), Nummela et al. (2004), Rialp et al. (2005), Diamantopoulos e Kakkos (2007), e Miocevic e Crnjak-Karanovic (2012) |
CH10 |
Os funcionários demonstram interesse em permanecer na empresa. |
CH11 |
Os gerentes estão emocionalmente dispostos a perseverar durante o processo de internacionalização. |