HOW HAS INTERPERSONAL COMMUNICATION SATISFACTION IMPACTED TELEWORKERS’ JOB SATISFACTION? THE ROLE OF INFORMATION TECHNOLOGY AWARENESS AND CREATIVE PERFORMANCE

¿Cómo impactó la satisfacción de la comunicación interpersonal en la satisfacción laboral de los teletrabajadores? El papel de la concienciación sobre la tecnología de la información y el desempeño creativo

ABSTRACT

With COVID-19, a significant number of companies have started to work remotely, and communication has started to occur mainly through technological tools. This study investigates the relationship between teleworkers’ interpersonal communication and job satisfaction through the mediating role of information technology (IT) awareness and creative performance. Data were collected from 683 teleworkers and analyzed using structural equation modeling (SEM) and PROCESS Macro. The findings indicated that (1) teleworkers’ interpersonal communication satisfaction is positively associated with job satisfaction, and (2) IT awareness and creative performance mediate the relationship between interpersonal communication satisfaction and job satisfaction. Finally, the study’s theoretical and managerial implications are discussed. The results emphasize the role of interpersonal communication satisfaction on job satisfaction and show that both employees and companies should receive the necessary training for a sufficient level of employee IT knowledge.

Keywords:
telework; interpersonal communication satisfaction; information technologies; creative performance; job satisfaction