Babin and Boles (1998)Babin, B. J., & Boles, J. S. (1998). Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing, 62(2), 77–91. https://doi.org/10.1177/002224299806200206 https://doi.org/10.1177/0022242998062002...
Performance at work
|
Employee productivity level compared to peers in terms of job behaviors and outcomes. |
C |
1/7 |
Goodman and Svyantek (1999)Goodman, S. A., & Svyantek, D. J. (1999). Person-organization fit and contextual performance: Do shared values matter. Journal of Vocational Behavior, 55(2), 254–275. https://doi.org/10.1006/jvbe.1998.1682 https://doi.org/10.1006/jvbe.1998.1682...
Contextual performance
|
Activities that complete the assigned tasks are not formally part of the work. |
C |
3/25 |
Griffin et al. (2007)Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327–347. https://doi.org/10.5465/amj.2007.24634438 https://doi.org/10.5465/amj.2007.2463443...
Role performance
|
(not explicit) |
F |
9/27 |
Janssen and Van Yperen (2004)Janssen, O., & Van Yperen, N. W. (2004). Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, 47(3), 368–384. https://doi.org/10.5465/20159587 https://doi.org/10.5465/20159587...
Job performance
|
Behaviors specified in the job description, evaluated and rewarded by the employer organization, and innovative behaviors. |
C |
6/14 |
Koopmans et al. (2014)Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J. (2014). Measuring individual work performance: Identifying and selecting indicators. Work, 48(2), 229–238. https://doi.org/10/gg33ts https://doi.org/10/gg33ts...
Individual job performance (IJP)
|
Behaviors relevant to the organization’s goals: task performance, contextual performance, adaptive performance, and counterproductive behavior. |
F |
3/18 |
Queiroga et al. (2015)Queiroga, F., Borges-Andrade, J. E., & Coelho, F. A., Junior (2015). Desempenho no trabalho: Uma proposta de avaliação geral por meio de autopercepções. In K. E. Puente-Palacios & A. L. A. Peixoto (Orgs.), Ferramentas de diagnóstico para organizações e trabalho: Um olhar a partir da psicologia (pp. 36–45). Artmed.
Work performance
|
Employee behaviors related to organizational goals. |
F |
2/20 |
Silva et al. (2007)Silva, W., Laros, J. A., & Mourão, L. (2007). Desenvolvimento e validação de escalas para avaliação da atuação gerencial. Revista Psicologia Organizações e Trabalho, 7(1), 7–30. http://bit.ly/3tRlFjs http://bit.ly/3tRlFjs...
Managerial performance
|
Set of behaviors of people in managerial jobs. |
C |
4/30 |
Skarlicki et al. (2008)Skarlicki, D. P., van Jaarsveld, D. D., & Walker, D. D. (2008). Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. Journal of Applied Psychology, 93(6), 1335–1347. https://doi.org/10.1037/a0012704 https://doi.org/10.1037/a0012704...
Consumer-oriented sabotage
|
Counterproductive behaviors that aim to delay or harm customers in retaliation for perceived injustices or aggression. |
F |
1/5 |
Walumbwa et al. (2008)Walumbwa, F. O., Avolio, B. J., & Zhu, W. (2008). How transformational leadership weaves its influence on individual job performance: The role of identification and efficacy beliefs. Personnel Psychology, 61(4), 793–825. https://doi.org/10.1111/j.1744-6570.2008.00131.x https://doi.org/10.1111/j.1744-6570.2008...
Task performance
|
(not explicit) |
I |
1/4 |
Wayne et al. (1997)Wayne, S. J., Liden, R. C., Graf, I. K., & Ferris, G. R. (1997). The role of upward influence tactics in human resource decisions. Personnel Psychology, 50(4), 979–1006. https://doi.org/10.1111/j.1744-6570.1997.tb01491.x https://doi.org/10.1111/j.1744-6570.1997...
Performance
|
(not explicit) |
I |
1/6 |
Welbourne et al. (1998)Welbourne, T. M., Johnson, D. E., & Erez, A. (1998). The role-based performance scale: Validity analysis of a theory-based measure. Academy of Management Journal, 41(5), 540–555.
Role-based performance
|
(not explicit) |
I |
5/20 |
Williams and Anderson (1991)Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305 https://doi.org/10.1177/0149206391017003...
Organizational and role citizenship behaviors
|
Unrecognized behaviors in the evaluation system that contribute to the effectiveness of the organization and behaviors of the evaluation system. |
C |
3/21 |