People Management in Tourism: Review of International Literature in the Timeframe from 2016 to 2020

Abstract

The study aimed to analyze the international literature on people management in tourism between the years 2016 to 2020. For this, an exploratory and descriptive research was developed based on a literature review of relevant articles published in the database of Web of Science. The research resulted in a total of 236 publications that were analyzed, treated and categorized through frequency analysis, bibliometric analysis and content analysis. As a result, it was found that studies on people management in tourism are varied, with a multiplicity of themes, authors, journals and countries that host the publications. Eleven thematic categories were identified, which permeated the different characteristics that encompass the intersection of these fields of studies. The most explored topic was Sustainable Human Resources Management, while Human Resources Management and Information Technology was the topic that showed the least signs of saturation. Finally, the study demonstrates the plurality of themes, concepts and ideas that permeate the field of people management applied to tourism, suggesting new directions and paths for future research.

Keywords
People Management; Tourism; International Literature; Web of Science