CE |
CE1 |
I rate my online shopping experience level as high |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
CE2 |
I classify my level of knowledge about the Internet as advanced |
CE3 |
My experience with the Internet, in years, is high |
SR |
SR1 |
This sales and relationship channel is well known |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
SR2 |
This sales and relationship channel has a good reputation in the market |
SR3 |
This sales and relationship channel has a reputation for being honest |
PSS |
PSS1 |
This sales and relationship channel is a very large company |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
PSS2 |
This sales and relationship channel is one of the largest travel suppliers in the market |
PSS3 |
This sales and relationship channel has a global presence |
PEU |
PEU1 |
I think learning to use the online channel would be easy |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
PEU2 |
I think that interacting with online travel sites/apps does not require a lot of mental effort |
PEU3 |
I think it is easy to use the online channel to complete my travel tasks |
PU |
PU1 |
Buying a travel service through this channel and relationship helps me to clarify my doubts when planning a trip |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
PU2 |
Buying a travel service through this channel and relationship helps me organize my trip in a more efficient way |
PU3 |
In general, buying travel service through this channel and relationship is very useful for planning trips |
SQ |
SQ1 |
This sales and relationship channel provides enough information |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
SQ2 |
This sales and relationship channel provides reliable information |
|
SQ3 |
This sales and relationship channel provides reliable services |
|
SQ4 |
This sales and relationship channel guarantees the privacy and security of its customers |
|
PS |
PS1 |
When a customer has a problem, this company shows interest in solving it |
(Caro & García, 2008Caro, L. M., & García, J. A. M. (2008). Developing a multidimensional and hierarchical service quality model for the travel agency industry. Tourism Management, 29(4), 706–720. http://dx.doi.org/10.1016/j.tourman.2007.07.014 https://doi.org/10.1016/j.tourman.2007.0...
) |
PS2 |
Employees are able to handle customer complaints efficiently |
eWOM |
eWOM1 |
I would recommend this sales and relationship channel to anyone looking for my advice |
(Román & Cuestas, 2008Román, S., & Cuestas, P. J. (2008). The perceptions of consumers regarding online retailers’ ethics and their relationship with consumers’ general internet expertise and word of mouth: A preliminary analysis. Journal of Business Ethics, 83(4), 641–656. https://doi.org/10.1007/s10551-007-9645-4 https://doi.org/10.1007/s10551-007-9645-...
) |
eWOM2 |
I encourage friends and relatives to buy through this sales and relationship channel |
eWOM3 |
I say positive things about this sales and relationship channel to people |
TRU |
TRU1 |
I believe this type of sales channel is trustworthy |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
TRU2 |
This sales channel is reliable |
TRU3 |
This sales channel has integrity |
TRU4 |
I believe that most companies in this type of sales channel will act for the benefit of the customer |
ATT |
ATT1 |
I like the idea of buying travel services through this sales and relationship channel |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
ATT2 |
Buying travel services through this channel is a good idea |
ATT3 |
Buying travel services through this channel would be nice |
PI |
PI1 |
My desire to purchase a travel service through this sales channel is high |
(Agag & El-Masry, 2017Agag, G. M., & El-Masry, A. A. (2017). Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research, 56(3), 347–369. http://doi.org/10.1177/0047287516643185 https://doi.org/10.1177/0047287516643185...
) |
PI2 |
If I buy a travel service, I would consider buying through this sales channel |
PI3 |
I intend to continue to quote through this sales and relationship channel in the future |
PI4 |
My intention is to continue using this sales channel instead of an alternative channel |