ABSTRACT
Introduction:
Considered an attribute of a more democratic, egalitarian and fair contemporary society, access to information is a constitutionally guaranteed right for every citizen.
Objective:
Therefore, this study was conducted with professionals linked to the Electronic System of the Citizen Information Service (e-SIC), with the purpose of knowing the profile of the manager of this service, as well as his/her satisfaction in relation to the performance of his/her professional duties in this work environment.
Methodology:
As for the methodological procedures, the research is characterized by its nature, predominantly qualitative of the descriptive type. The data were collected by means of questionnaires.
Results:
Among the objectives achieved in the survey, the profile of the professionals responsible for the management of e-SIC stands out: most of them are between 41 and 50 years old, are female, belong to different professions, such as lawyer and delegate, and work from one to two years in this work environment.
Conclusion:
It has also been found that, despite the barriers encountered, the e-SIC managers perform their functions satisfactorily and consider the System as a power tool between society and the public sector, which enables more control and social communication and contributes significantly to the population.
KEYWORDS:
Electronic System of the Citizen Information Service (e-SIC); User studies; Citizen Information System Manager Profile; Access to Information Act