Evaluation of business process management systems (BPMS): analysis of Bizagi and Bonita softwares

ABSTRACT

Introduction:

This article presents the results of a research work that evaluated the operation of the BPMS Bizagi and Bonita, used to manage the process of hiring access services to digital books databases, conducted by the Central Library of the Federal University of Paraíba.

Objective:

The article had as goal to analyze and compare two softwares used for mapping the informational flow in business processes - the Business Process Management Systems (BPMS) Bizagi and Bonita.

Methodology:

The softwares were used for mapping and analyzing the process flow of contracting services for access to digital book databases, conducted by the Central Library of the Federal University of Paraíba. They were evaluated based on the recommendations of the Analytic Hierarchy Process AHP, considering seven criteria: license type, simulation tool, user support, usability, languages, training and documentation. The methodology adopted in this article is classified as descriptive, with a mixed quanti/qualitative approach.

Results:

As a result, it was possible to evaluate and verify, through the techniques of AHP, the functioning of Bizagi and Bonita as tools for mapping the information flow in the presented business process, observing their performances.

Conclusion:

At the end of the research, it was concluded that Bizagi was the most appropriate BPMS for the selected criteria.

KEYWORDS
Information flows; Management processes; Information management; Multi-criteria decision analysis; Analytic Hierarchy Process.