KNOWLEDGE MANAGEMENT TOWARDS A HOLISTIC APPROACH: INDICATION OF ASPECTS TO BE CONTEMPLATED IN MODELS OF KNOWLEDGE MANAGEMENT

ABSTRACT

There is an expressive number of Knowledge Management models; however there is no widely accepted model. This can be derived from the inherent complexity of Knowledge Management and the organizational environment. However, there is a need for a model that is unifying and that addresses Knowledge Management in a holistic way, but the characteristics that should be considered for this approach have not yet been consolidated. Thus, this study proposes to investigate which aspects should be contemplated in new KM (Knowledge Management) models towards a holistic approach. Through a qualitative methodological course of exploratory nature and with a bibliographic research technique, this research presents, by results, the synthesis of these aspects, based on three perspectives: limitations of existing models, its gaps, and support theories to Knowledge Management. For limitation, one understands that these aspects have not been validated by specialists, which is a suggestion of future research, as well as the development of a Knowledge Management model that comprehends all these aspects. This study contributes by outlining aspects to be contemplated in holistic Knowledge Management models in order to allow this theme to consider all the inherent complexity of the organizational environment.

KEYWORDS:
Knowledge management; Holistic approach; Knowledge management models