Abstract
The Health Dispute Resolution Chamber (CRLS), in Rio de Janeiro, is discussed in terms of conflict mediation, based on interviews with users of the Public Defender's Office and documentary analysis. The experience is an advance in the search for the effectiveness of rights and policies. However, there is a performance focused on reducing judicialization and adjusting the demand of those served and the SUS offer, seeking to mitigate the deficiencies of services without achieving a comprehensive and rapid approach to access to the right to health and justice.
Keywords:
Judicialization of health; right to health; access to justice