COMPETENCES REQUIRED FOR INTERMEDIATE MANAGERS AT PRODEGESP/UFSC: FROM MAPPING TO TRAINING

ABSTRACT

This study aims to analyze how to develop the competences required to middle managers at the Pro-Rectory of Development and People Management (PRODEGESP) of Federal University of Santa Catarina (UFSC). The research was applied, descriptive, with qualitative character. It presented bibliographic, documental, field research and case study characteristics. For data collect, besides documental and bibliographic analysis, observation was used, as well as semi-structured interviews and questionnaires. To analyze the collected data, the speeches of the interviewee were studied, and Likert Scale was applied. These collected data evidenced that the competences required to middle managers are also shown by them at their performances, presenting a small gap when compared. From this gap, seven competences were selected as the most relevant, to which training actions were suggested. At last, it is recommended other studies involving this thematic, evidencing changes and/or stagnations to both competences and the reality experienced. In addition, it is important to mention that the methodology used in this study can be replied at different Pro-Rectories at UFSC, regarding its similarities to PRODEGESP, since this study showed the relevance of the middle manager role for the higher manager and also to society in general.

Keywords:
Competences; Middle Managers; Competence Development