This paper presents resultsfrom research that used a qualitative approachto identify evaluation criteria from an user viewpoint, and tries also to evaluate the work of the Whole Care for Children's Health Program (WCCHP), wich directs actions in the children care services at the basic level. Dates were obtained th partly structured interviewing at home with ten adults in charge of children registred in October 1992 at four units of the Barra-Rio Vermelho District. Through a simultaneous process of gathering and analyzing dates, using a content analysistecnique it was possible to classify the resulys in five groups: "motivations to look for the service; having expectations; "chosing"a health service; evaluating the service used; and suggesting improvements. The evaluation criteria found are closely related to: acess; interpersonal relation; results; and continuing care, which possess different value degrees according to the motives for service need. The results of the evaluation showthat the model of clinical assistance and the form organization of the services do not fulfill the objectives of PAISC, breeding acess difficulties, and poor results on account of the lack of material resources, coordenation and care continuity.
Evaluation; Quality of haealth care; Child care; User