This qualitative and exploratory study analyzed the perception of users of the Home Care Program (SSS-GHC) in Porto Alegre, Rio Grande do Sul state regarding the assistance provided by its interdisciplinary team and caretakers. Among the 17 clients interviewed, there was a prevalence of women, elderly people and chronic degenerative disease patients. As a result of the analysis it was possible to identify five categories which were related to family, professional care and experiences of the subjects in relation to life circumstances. Results showed that, according to the client's point of view, the care received was viewed as humanized and favorable to the evaluative strategy of the Program.
home care; primary focus on health; collective health