C - First Contact Access |
C1. Is your referral service open on Saturday or Sunday? |
3.59 |
C2. Is your referral service open at least a few weekday nights until 8 pm? |
4.91 |
C3. When your referral service is open and you get sick, does someone there see you on the same day? |
5.31 |
C4. When your referral service is open, do you answer the phone if you need to? |
2.90 |
C5. When your referral service is closed, where can you call when you get sick? |
4.16 |
C6. When your referral service is closed on Saturday and Sunday and you get sick, does someone from that service see you on the same day? |
0.74 |
C7. When your referral service is closed and you get sick overnight, does someone from that service see you that night? |
3.51 |
C8. Is it easy to make an appointment for a review appointment at your referral service? |
5.66 |
C9. When you arrive at your referral service, do you have to wait more than 30 minutes to see the doctor or nurse (not counting screening and reception?) |
3.03 |
C10. Do you have to wait a long time at your referral service? |
3.12 |
C11 - Is it difficult for you to get medical care from your referral service when you think it is necessary? |
3.73 |
C12. When you have to go to your referral health service, do you have to miss work or school? |
4.31 |
D - Longitudinality |
D1. When you go to your referral service, is it the same doctor or nurse who sees you every time? |
4.33 |
D3. Does your “doctor/nurse” answer your questions in a way you understand? |
5.32 |
D4. If you have a question, can you call and speak to the doctor or nurse who knows you best? |
3.71 |
D5. Does your “doctor/nurse” give you enough time to talk about your concerns or problems? |
6.14 |
D6. Are you comfortable sharing your concerns or problems with your “doctor/nurse”? |
6.15 |
D7. Does your “doctor/nurse” know you more as a person than just someone with a health problem? |
3.99 |
D8. Does your “doctor/nurse” know who lives with you? |
3.80 |
D9. Does your “doctor/nurse” know which issues are most important to you? |
4.33 |
D10. Does your “doctor/nurse” know your complete medical history (medical history)? |
6.17 |
D11. Does your “doctor/nurse” know about your job or job? |
3.91 |
D12. Would your “doctor/nurse” know at all if you had problems getting or paying for medications you need? |
3.93 |
D13. Does your “doctor/nurse” know about all the medications you are taking? |
4.09 |
D14. Would you switch from your referral service to another health service if it was too easy to do? |
3.17 |
E - Coordination - Integration of Care |
E3. Does your referral service know that you have made these consultations with this specialist or specialist service? |
5.54 |
E4. Has your “doctor/nurse” discussed different services where you could be seen for this health problem with you? |
4.19 |
E7. Does your referral service know the results of this consultation? |
3.94 |
|
E8. After you went to this specialist or specialist service, did your “doctor/nurse” talk to you about what happened during this appointment? |
2.37 |
E9. Did your “doctor/nurse” seem interested in the quality of care you were given (asked you if you were well or poorly cared for by this specialist or specialized service)? |
2.62 |
F - Coordination - Information System |
F1. When you go to your referral service, do you take any of the health records or care records you have received in the past? (Exemplify if you do not understand "record": emergency care records, laboratory test results) |
2.51 |
F2. When you go to your referral service, is your medical record (clinical history) always available at the appointment? |
6.31 |
F3. Could you read (consult) your medical record/file if you wanted to in your referral service? |
4.52 |
G - Completeness - Available Services |
G1. Answers to questions about nutrition or diet. |
4.11 |
G2. Check if your family can participate in any social assistance or social benefits programs. |
3.67 |
G3. Nutritional supplementation program (eg, milk, food) |
2.69 |
G6. Dental treatment |
6.35 |
G8. Counseling or treatment for the harmful use of drugs (legal or illegal - e.g., alcohol, cocaine, sleeping pills) |
3.21 |
G9. Counseling for mental health issues |
3.48 |
G10. Suture of a cut that requires stitches |
1.56 |
G11. Counseling and requesting anti-HIV testing |
3.50 |
G12 Identification (some type of assessment) of hearing problems (to listen) |
2.44 |
G - Completeness - Available Services |
G13. Identification (some kind of assessment) of visual problems (to see) |
2.74 |
G14. Placing a splint (e.g., for sprained ankle) |
3.98 |
G15. wart removal |
3.09 |
G17. Advice to stop smoking |
3.99 |
G19. Ingrown toenail removal |
3.87 |
G20. Advice on changes that occur with aging (eg, memory impairment, risk of falling) |
4.31 |
G21. Guidance on home care for someone in your family, such as dressings, changing tubes, bathing in bed |
6.59 |
G22. Guidance on what to do if someone in your family is disabled and cannot make decisions about their health (organ donation if someone in your family is unable to decide, in a state of coma for example) |
3.42 |
H - Completeness - Services Provided |
H1. Advice on healthy eating or getting enough sleep |
3.07 |
H2. Home Safety — How to Store Medicines Safely |
2.56 |
H3. Advice on using a seatbelt or safe child seats when riding in a car |
1.00 |
H4. Ways to Deal with Family Conflicts That Can Come Up from Time to Time |
2.06 |
H5. Advice on Exercise Appropriate for You |
5.68 |
H6. Blood Tests to Check Cholesterol Levels |
2.71 |
H7. Check and discuss the medications you are taking |
6.47 |
H8. Possible exposures to hazardous substances (e.g., ant/mouse poison, bleach) in your home, work, or neighborhood |
2.25 |
H9. Asking if you have a firearm and providing advice on how to safely store it |
1.95 |
H10. How to prevent burns |
3.40 |
H11. How to prevent falls |
3.85 |
H12. Just for Women: How to Prevent Osteoporosis or Brittle Bones |
2.79 |
H13. Just for women: care for common menstruation or menopause problems |
5.41 |
I - Family Orientation |
I1. Does your “doctor/nurse” ask you about your ideas and opinions (about what you think) when planning treatment and care for you or a family member? |
5.99 |
I3. Would your “doctor/nurse” meet with members of your family if you felt it necessary? |
4.53 |
J - Community Orientation |
J2. Does your referral service know the important health problems in your neighborhood? |
4.36 |
J3. Does your referral service listen to community opinions and ideas on how to improve health services? |
3.07 |
J4. Do you survey patients to see if services are meeting all of people's needs? |
2.77 |
J5. Do you conduct community surveys to identify health problems he should be aware of? |
2.60 |
J6. Invite you and your family to participate in the Local Health Council (Management Council/Users Council)? |
2.51 |