Experience of the patient regarding their safety in the hospital environment

Experiencia del paciente en relación con su seguridad en el entorno hospitalario

ABSTRACT

Objectives:

to analyze the factors that can impact patients’ experience concerning safety-related measures in the hospital setting.

Methods:

this qualitative, descriptive, and exploratory study was conducted with patients and their family members at a hospital in southern Brazil. Semi-structured interviews were carried out using the Critical Incident Technique between January and February 2022. The collected data underwent content analysis with the assistance of IRaMuTeQ software.

Results:

five patients, four family members, and three patient-family units participated in the study. The following categories emerged: “Patientprofessional interaction as a component of safe care,” “Recognition of safety protocols in the patient’s experience,” and “Safe care and the challenges in hospital care.”

Conclusions:

patient-professional interaction, communication, awareness of safety protocols, and the availability of the nursing team are factors that influence patients’ experience regarding the safety of their care during hospitalization.

Descriptors:
Patient Participation; Patient Safety; Patient-Centered Care; Quality of Health Care; Nursing