Objective
To associate the territory of identity with the production of care within a PCC focusing on children and adolescents with drug abuse and their institutional identity.
Method
We used the “ process tracing methodology” in four research categories: focus groups, characterization of professionals, observing the everyday and interviewing two members of emblematic cases of the service.
Results
territory of identity of the institution, which operates the production of care is crossed by the difficulty of dealing with the complexity brought by the users and the performance of the PCC network. This paper is also permeated by different conceptions of care and small problematization of these issues in collective spaces of service.
Conclusion
The discussion in focus groups and other devices can be powerful resources to reframe the meaning of care and identity of collective service.
Identity; Patient Care Management; Mental Health Services