Programas e Serviços (37)/ E6,E7,E13,E14,E15,E22,E23, E24,E25,E26,E27,E28,E29,E30, E31,E32,E33,E34,E35,E36,E37, E38,E39,E40,E41,E42,E43,E44, E45,E46,E47,E48,E49,E50,E51, E52,E53 |
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forYOU
(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
,77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,2222 Paparella S. Caring for the caregiver: moving beyond the finger pointing after an adverse event. J Emerg Nurs. 2011;37(3):263-5. doi: 10.1016/j.jen.2011.01.001 https://doi.org/10.1016/j.jen.2011.01.00...
23 Scott SD. The second victim phenomenon: a harsh reality of health care professions. PSNet [Internet]. 2011 [cited 2017 May 03]. Available from: https://psnet.ahrq.gov/perspectives/perspective/102/the-second-victim-phenomenon-a-harsh-reality-of-health-care-professions https://psnet.ahrq.gov/perspectives/pers...
24 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.
25 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
26 Wu AW, Steckelberg RC. Medical error, incident investigation and the second victim: doing better but feeling worse? BMJ Qual Saf. 2012;21(4):267-70. doi: 10.1136/bmjqs-2011-000605 https://doi.org/10.1136/bmjqs-2011-00060...
27 Hofeldt R, McCotter PI. Nurses as second victims: supporting our colleagues following an adverse event. Wash Nurs Comm News. 2012;6(2):14-5.
28 MacLeod L. "Second victim" casualties and how physician leaders can help. Physician Exec. 2014;40(1):8-12.
29 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014
30 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
31 Miller RG, Scott SD, Hirschinger LE, Walters S, Schanz N. Improving patient safety: the intersection of safety culture, clinician and staff support, and patient safety organizations. Jefferson City: Center for Patient Safety; 2015.
32 Scott SD. Second victim support: implications for patient safety attitudes and perceptions. Patient Saf Qual Healthc [Internet]. 2015 [cited 2018 Apr 22]. Available from: https://www.psqh.com/analysis/second-victim-support-implications-for-patient-safety-attitudes-and-perceptions/ https://www.psqh.com/analysis/second-vic...
33 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
34 Putnam K. Peer support programs help health care workers overcome emotional trauma. AORN J. 2016;104(3):P7-9. doi: 10.1016/S0001-2092(16)30525-7 https://doi.org/10.1016/S0001-2092(16)30...
35 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
36 Tamburri LM. Creating healthy work environments for second victims of adverse events. AACN Adv Crit Care. 2017;28(4):366-74. doi: 10.4037/aacnacc2017996 https://doi.org/10.4037/aacnacc2017996...
37 Merandi J, Liao N, Lewe D, Morvay S, Stewart B, Catt C, et al. Deployment of a Second Victim Peer Support Program: a replication study. Pediatr Qual Saf. 2017;2(4):e031. doi: 10.1097/pq9.0000000000000031 https://doi.org/10.1097/pq9.000000000000...
38 Merandi J, Winning AM, Liao N, Rogers E, Lewe D, Gerhardt CA. Implementation of a second victim program in the neonatal intensive care unit: an interim analysis of employee satisfaction. J Patient Saf Risk Manag. 2018;23(6):231-8. doi: 10.1177/2516043518809457 https://doi.org/10.1177/2516043518809457...
-3939 Hauk L. Support strategies for health care professionals who are second victims. AORN J. 2018;107(6):P7-9. doi: 10.1002/aorn.12291 https://doi.org/10.1002/aorn.12291...
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Critical Crisis Management Plan
(77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
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Programa da Universidade de Illinois(2525 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
-2626 Wu AW, Steckelberg RC. Medical error, incident investigation and the second victim: doing better but feeling worse? BMJ Qual Saf. 2012;21(4):267-70. doi: 10.1136/bmjqs-2011-000605 https://doi.org/10.1136/bmjqs-2011-00060...
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Critical Incident Stress Debrifing (CISD)(2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014) |
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For Our Team
(3434 Putnam K. Peer support programs help health care workers overcome emotional trauma. AORN J. 2016;104(3):P7-9. doi: 10.1016/S0001-2092(16)30525-7 https://doi.org/10.1016/S0001-2092(16)30...
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ASSIST-ME(3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
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Health Work Enviroments (HWE)(3636 Tamburri LM. Creating healthy work environments for second victims of adverse events. AACN Adv Crit Care. 2017;28(4):366-74. doi: 10.4037/aacnacc2017996 https://doi.org/10.4037/aacnacc2017996...
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Resilience in Stressful Events (RISE)(1313 Edrees H, Connors C, Paine L, Norvell M, Taylor H, Wu AW. Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study. BMJ Open. 2016;6(9):e011708. doi: 10.1136/bmjopen-2016-011708 https://doi.org/10.1136/bmjopen-2016-011...
,2525 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
-2626 Wu AW, Steckelberg RC. Medical error, incident investigation and the second victim: doing better but feeling worse? BMJ Qual Saf. 2012;21(4):267-70. doi: 10.1136/bmjqs-2011-000605 https://doi.org/10.1136/bmjqs-2011-00060...
,3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
36 Tamburri LM. Creating healthy work environments for second victims of adverse events. AACN Adv Crit Care. 2017;28(4):366-74. doi: 10.4037/aacnacc2017996 https://doi.org/10.4037/aacnacc2017996...
-3737 Merandi J, Liao N, Lewe D, Morvay S, Stewart B, Catt C, et al. Deployment of a Second Victim Peer Support Program: a replication study. Pediatr Qual Saf. 2017;2(4):e031. doi: 10.1097/pq9.0000000000000031 https://doi.org/10.1097/pq9.000000000000...
,3939 Hauk L. Support strategies for health care professionals who are second victims. AORN J. 2018;107(6):P7-9. doi: 10.1002/aorn.12291 https://doi.org/10.1002/aorn.12291...
40 Edrees H, Wu A. The aftermath of medical errors: supporting our second victim colleagues. Int J Qual Health Care. 2016;28(Suppl 1):65. doi: https://doi.org/10.1093/intqhc/mzw104.103 https://doi.org/10.1093/intqhc/mzw104.10...
41 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
42 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.
43 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
44 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
-4545 Dukhanin V, Edrees HH, Connors CA, Kang E, Norvell M, Wu AW. Case: a second victim support program in pediatrics: successes and challenges to implementation. J Pediatr Nurs. 2018;41:54-9. doi: 10.1016/j.pedn.2018.01.011 https://doi.org/10.1016/j.pedn.2018.01.0...
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Critical Incident Stress Management (CISM)(77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
,3636 Tamburri LM. Creating healthy work environments for second victims of adverse events. AACN Adv Crit Care. 2017;28(4):366-74. doi: 10.4037/aacnacc2017996 https://doi.org/10.4037/aacnacc2017996...
,4141 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
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Immediate Debriefing Team
(4141 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
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Critical Incidence Stress/ Support Team
(4141 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
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COPE
(4141 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
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Outpatient Psychiatry Support Team
(4141 Edrees HH, Morlock L, Wu AW. Do hospitals support second victims? Collective insights from patient safety leaders in Maryland. Jt Comm J Qual Patient Saf. 2017;43(9):471-83. doi: 10.1016/j.jcjq.2017.01.008 https://doi.org/10.1016/j.jcjq.2017.01.0...
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“Second Victim” SharePoint
(4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.)
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Programa de apoio para médicos da Norwegian Medical Association(4343 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
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Center for Professionalism and Peer Support (CPPS)(1414 Shapiro J, Galowitz P. Peer Support for clinicians: a programmatic approach. Acad Med. 2016;91(9):1200-4. doi: 10.1097/ACM.0000000000001297 https://doi.org/10.1097/ACM.000000000000...
,2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,2828 MacLeod L. "Second victim" casualties and how physician leaders can help. Physician Exec. 2014;40(1):8-12.,3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
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“Support our Staff”
(4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
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Medically Induced Trauma Support Services (MITSS)(77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,1515 Pratt S, Kenney L, Scott SD, Wu AW. How to develop a second victim support program: a toolkit for health care organizations. Jt Comm J Qual Patient Saf. 2012;38(5):235-40. doi: 10.1016/s1553-7250(12)38030-6 https://doi.org/10.1016/s1553-7250(12)38...
,2222 Paparella S. Caring for the caregiver: moving beyond the finger pointing after an adverse event. J Emerg Nurs. 2011;37(3):263-5. doi: 10.1016/j.jen.2011.01.001 https://doi.org/10.1016/j.jen.2011.01.00...
,2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.
25 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
26 Wu AW, Steckelberg RC. Medical error, incident investigation and the second victim: doing better but feeling worse? BMJ Qual Saf. 2012;21(4):267-70. doi: 10.1136/bmjqs-2011-000605 https://doi.org/10.1136/bmjqs-2011-00060...
-2727 Hofeldt R, McCotter PI. Nurses as second victims: supporting our colleagues following an adverse event. Wash Nurs Comm News. 2012;6(2):14-5.,2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014,3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
,3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
-3636 Tamburri LM. Creating healthy work environments for second victims of adverse events. AACN Adv Crit Care. 2017;28(4):366-74. doi: 10.4037/aacnacc2017996 https://doi.org/10.4037/aacnacc2017996...
,4343 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
-4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,4646 Kaltman SI, Ragan M, Borges O. Managing the untoward anesthetic event in an oral and maxillofacial surgery practice. Oral Maxillofac Surg Clin North Am. 2013;25(3):515-27. doi:10.1016/j.coms.2013.03.006 https://doi.org/10.1016/j.coms.2013.03.0...
47 Lewis EJ, Baernholdt M, Hamric AB. Nurses' experience of medical errors: an integrative literature review. J Nurs Care Qual. 2013;28(2):153-61. doi: 10.1097/NCQ.0b013e31827e05d1 https://doi.org/10.1097/NCQ.0b013e31827e...
-4848 Agency for Healthcare Research and Quality (AHRQ). Care for the Caregiver Program Implementation Guide [Internet]. Bethesda, Maryland: AHRQ; 2016 [cited 2017 Aug 20]. Available from: https://www.ahrq.gov/patient-safety/capacity/candor/modules/guide6.html https://www.ahrq.gov/patient-safety/capa...
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Code Lavander
(3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,4343 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
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YOU Matter
(3737 Merandi J, Liao N, Lewe D, Morvay S, Stewart B, Catt C, et al. Deployment of a Second Victim Peer Support Program: a replication study. Pediatr Qual Saf. 2017;2(4):e031. doi: 10.1097/pq9.0000000000000031 https://doi.org/10.1097/pq9.000000000000...
,3939 Hauk L. Support strategies for health care professionals who are second victims. AORN J. 2018;107(6):P7-9. doi: 10.1002/aorn.12291 https://doi.org/10.1002/aorn.12291...
,4949 Krzan KD, Merandi J, Morvay S, Mirtallo, J. Implementation of a "second victim" program in a pediatric hospital. Am J Health Syst Pharm. 2015;72(7):563-7. doi: 10.2146/ajhp140650 https://doi.org/10.2146/ajhp140650...
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Programas e Serviços (37)/ E6,E7,E13,E14,E15,E22,E23, E24,E25,E26,E27,E28,E29,E30, E31,E32,E33,E34,E35,E36,E37, E38,E39,E40,E41,E42,E43,E44, E45,E46,E47,E48,E49,E50,E51, E52,E53 |
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Programa de intervenção on-line(5050 Carrillo I, Ferrús L, Silvestre C, Pérez-Pérez P, Torijano ML, Iglesias-Alonso F, et al. Propuestas para el estudio del fenómeno de las segundas víctimas en España en atención primaria y hospitales. Rev Calid Asist. 2016;31(S2):3-10. doi: 10.1016/j.cali.2016.04.008 https://doi.org/10.1016/j.cali.2016.04.0...
-5151 Mira JJ, Carrillo I, Guilabert M, Lorenzo S, Pérez-Pérez P, Silvestre, et al. The second victim phenomenon after a clinical error: the design and evaluation of a website to reduce caregivers' emotional responses after a clinical error. J Med Internet Res. 2017;19(6):e203. doi: 10.2196/jmir.7840 https://doi.org/10.2196/jmir.7840...
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The Washington University School of Medicine Clinician Peer Support Program
(5252 Lane MA, Newman BM, Taylor MZ, O'Neill M, Ghetti C, Woltman RM, et al. Supporting clinicians after adverse events: development of a clinician peer support program. J Patient Saf. 2018;14(3):e56-60. doi: 10.1097/PTS.0000000000000508 https://doi.org/10.1097/PTS.000000000000...
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Novel Surgery-Specific Second VictimPeer Support Program
(5353 El Hechi MW, Bohnen JD, Westfal M, Han K, Cauley C, Wright C, et al. Design and impact of a novel surgery-specific second victim peer support program. J Am Coll Surg. 2020;230(6):926-33. doi: 10.1016/j.jamcollsurg.2019.10.015 https://doi.org/10.1016/j.jamcollsurg.20...
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Guias (4)/ E48,E50,E54,E55 |
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AHRQ(4848 Agency for Healthcare Research and Quality (AHRQ). Care for the Caregiver Program Implementation Guide [Internet]. Bethesda, Maryland: AHRQ; 2016 [cited 2017 Aug 20]. Available from: https://www.ahrq.gov/patient-safety/capacity/candor/modules/guide6.html https://www.ahrq.gov/patient-safety/capa...
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Guía de recomendaciones - Grupo de Investigación em Segundas y Terceras Víctimas
(5050 Carrillo I, Ferrús L, Silvestre C, Pérez-Pérez P, Torijano ML, Iglesias-Alonso F, et al. Propuestas para el estudio del fenómeno de las segundas víctimas en España en atención primaria y hospitales. Rev Calid Asist. 2016;31(S2):3-10. doi: 10.1016/j.cali.2016.04.008 https://doi.org/10.1016/j.cali.2016.04.0...
,5454 Mira Solves JJ, Lorenzo Martínez S, Carrillo Murcia I, Férruz Estopà L, Silvestre Busto C, Pérez Pérez P, et al. Guía de recomendaciones para ofrecer una adecuada respuesta al paciente tras la ocurrencia de un evento adverso y atender a las segundas y terceras víctimas. Valencia: Grupo de Investigación en Segundas y Terceras Víctimas; 2015.)
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Guía de actuación ante eventos centinela
(5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
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Ferramentas (5)/ E24,E26,E30,E50,E56 |
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Toolkit
(2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,2626 Wu AW, Steckelberg RC. Medical error, incident investigation and the second victim: doing better but feeling worse? BMJ Qual Saf. 2012;21(4):267-70. doi: 10.1136/bmjqs-2011-000605 https://doi.org/10.1136/bmjqs-2011-00060...
,3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,5656 Carugno J, Winkel AF. Surgical catastrophe. Supporting the gynecologic surgeon after an adverse event. J Minim Invasive Gynecol. 2018;25(7):1117-21. doi: 10.1016/j.jmig.2018.05.012 https://doi.org/10.1016/j.jmig.2018.05.0...
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Basada en el Análisis Causa-RAíz (BACRA)(5050 Carrillo I, Ferrús L, Silvestre C, Pérez-Pérez P, Torijano ML, Iglesias-Alonso F, et al. Propuestas para el estudio del fenómeno de las segundas víctimas en España en atención primaria y hospitales. Rev Calid Asist. 2016;31(S2):3-10. doi: 10.1016/j.cali.2016.04.008 https://doi.org/10.1016/j.cali.2016.04.0...
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Intervenções (48)/ E6,E7,E9,E13,E14,E15,E16,E23 E24,E25,E27,E29,E30,E32,E33, E34,E35,E39,E42,E43,E44,E46, E47,E49,E50,E51,E55,E57,E58, E59,E60,E61,E62,E63,E64,E65, E66,E67,E68,E69,E70,E71,E72, E73,E74,E75,E76,E77 |
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Diálogo com colegas de trabalho, familiares, amigos, gestores, especialista em saúde mental(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
-77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,99 Mira JJ, Carrillo I, Lorenzo S, Ferrús L, Silvestre C, Pastora Pérez-Pérez, et al. The aftermath of adverse events in Spanish primary care and hospital health professionals. BMC Health Serv Res. 2015;15:151. doi: 10.1186/s12913-015-0790-7 https://doi.org/10.1186/s12913-015-0790-...
,1313 Edrees H, Connors C, Paine L, Norvell M, Taylor H, Wu AW. Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study. BMJ Open. 2016;6(9):e011708. doi: 10.1136/bmjopen-2016-011708 https://doi.org/10.1136/bmjopen-2016-011...
-1414 Shapiro J, Galowitz P. Peer Support for clinicians: a programmatic approach. Acad Med. 2016;91(9):1200-4. doi: 10.1097/ACM.0000000000001297 https://doi.org/10.1097/ACM.000000000000...
,1616 Ullström S, Sachs MA, Hansson J, Øvretveit J, Brommels M. Suffering in silence: a qualitative study of second victims of adverse events. BMJ Qual Saf. 2014;23(4):325-31. doi: 10.1136/bmjqs-2013-002035 https://doi.org/10.1136/bmjqs-2013-00203...
,2323 Scott SD. The second victim phenomenon: a harsh reality of health care professions. PSNet [Internet]. 2011 [cited 2017 May 03]. Available from: https://psnet.ahrq.gov/perspectives/perspective/102/the-second-victim-phenomenon-a-harsh-reality-of-health-care-professions https://psnet.ahrq.gov/perspectives/pers...
-2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014-3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
34 Putnam K. Peer support programs help health care workers overcome emotional trauma. AORN J. 2016;104(3):P7-9. doi: 10.1016/S0001-2092(16)30525-7 https://doi.org/10.1016/S0001-2092(16)30...
-3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,4646 Kaltman SI, Ragan M, Borges O. Managing the untoward anesthetic event in an oral and maxillofacial surgery practice. Oral Maxillofac Surg Clin North Am. 2013;25(3):515-27. doi:10.1016/j.coms.2013.03.006 https://doi.org/10.1016/j.coms.2013.03.0...
-4747 Lewis EJ, Baernholdt M, Hamric AB. Nurses' experience of medical errors: an integrative literature review. J Nurs Care Qual. 2013;28(2):153-61. doi: 10.1097/NCQ.0b013e31827e05d1 https://doi.org/10.1097/NCQ.0b013e31827e...
,4949 Krzan KD, Merandi J, Morvay S, Mirtallo, J. Implementation of a "second victim" program in a pediatric hospital. Am J Health Syst Pharm. 2015;72(7):563-7. doi: 10.2146/ajhp140650 https://doi.org/10.2146/ajhp140650...
,5151 Mira JJ, Carrillo I, Guilabert M, Lorenzo S, Pérez-Pérez P, Silvestre, et al. The second victim phenomenon after a clinical error: the design and evaluation of a website to reduce caregivers' emotional responses after a clinical error. J Med Internet Res. 2017;19(6):e203. doi: 10.2196/jmir.7840 https://doi.org/10.2196/jmir.7840...
,5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
,5757 Aranaz Andrés JM, Mira Solves JJ, Guilabert Mora M, Herrero JF, Vitaller Burillo J. Repercusión de los eventos adversos en los profesionales sanitários: estudio sobre las segundas víctimas. Trauma Fund MAPFRE. 2013;24(1):54-60.
58 Van Gerven EV, Seys D, Panella M, Sermeus W, Euwema M, Federico F, et al. Involvement of health-care professionals in an adverse event: the role of management in supporting their work force. Pol Arch Med Wewn. 2014;124(6):313-20. doi: 10.20452/pamw.2297 https://doi.org/10.20452/pamw.2297...
59 Joesten L, Cipparrone N, Okuno-Jones S, DuBose ER. Assessing the perceived level of institutional support for the second victim after a patient safety event. J Patient Saf. 2015;11(2):73-8. doi: 10.1097/PTS.0000000000000060 https://doi.org/10.1097/PTS.000000000000...
60 Rivera EY, Lee C, Bernstein PS, Chazotte C, Goffman D. "Second victim" experiences in obstetrics and gynecology. Obstet Gynecol. 2015;125(5):107S. doi: 10.1097/01.AOG.0000463648.49876.ba https://doi.org/10.1097/01.AOG.000046364...
61 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
62 Bueno Domínguez MJ, Briansó Florencio M, Colomés Figuera L, Prats Alonso E. Experiencia de unidad de soporte a las segundas víctimas (USVIC). Rev Calid Asist. 2016;31(Supl. 2):49-52. doi: 10.1016/j.cali.2016.06.002 https://doi.org/10.1016/j.cali.2016.06.0...
63 Van Gerven E, Deweer D, Scott SD, Panella M, Euwema M, Sermeus W, et al. Personal, situational and organizational aspects that influence the impact of patient safety incidents: a qualitative study. Rev Calid Asist. 2016;31(Suppl 2):34-46. doi: 10.1016/j.cali.2016.02.003 https://doi.org/10.1016/j.cali.2016.02.0...
64 Trent M, Waldo K, Wehbe-Janek H, Williams D, Hegefeld W, Havens L, et al. Impact of health care adversity on providers: lessons learned from a staff support program. J Healthc Risk Manag. 2016;36(2):27-34. doi: 10.1002/jhrm.21239 https://doi.org/10.1002/jhrm.21239...
65 Edrees H, Brock DM, Wu AW, McCotter PI, Hofeldt R, Shannon SE, et al. The experiences of risk managers in providing emotional support for health care workers after adverse events. J Healthc Risk Manag. 2016;35(4):14-21. doi: 10.1002/jhrm.21219 https://doi.org/10.1002/jhrm.21219...
66 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
67 Chan ST, Khong BPC, Pei Lin Tan L, He HG, Wang W. Experiences of Singapore nurses as second victims: a qualitative study. Nurs Health Sci. 2018;20(2):165-72. doi: 10.1111/nhs.12397 https://doi.org/10.1111/nhs.12397...
68 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
69 Cabilan CJ, Kynoch K. Experiences of and support for nurses as second victims of adverse nursing errors: a qualitative systematic review. JBI Database System Rev Implement Rep. 2017;15(9):2333-64. doi: 10.11124/JBISRIR-2016-003254 https://doi.org/10.11124/JBISRIR-2016-00...
70 Badruddin S, Gul R, Dias J, PirMuhammad K, Roshan R. Health care professional as a second victim. Med Clin Rev. 2018;4(1/2):1-7. doi: 10.21767/2471-299X.1000065 https://doi.org/10.21767/2471-299X.10000...
71 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
72 Pilarski A, Schwoch M, Tabatabai R. Assessing Second Victim Syndrome among emergency medicine physicians. In: 2018 Clinician's Well-Being Conference Recap; 2018 Sep 26-28. Columbus: The Ohio State University; 2018. p. 71.
73 Yoo L, Fei M. The second victim: supporting healthcare providers involved in medication errors. Hosp News. 2018 Apr: 4.
74 Wade L, Williams N, Fitzpatrick E, Parker R, Hurley K. Organizational interventions and policies to support second victims in acute care settings: a scoping study. CJEM. 2019;21(S1):S112-3. doi: 10.1017/cem.2019.325 https://doi.org/10.1017/cem.2019.325...
-7575 Kobe C, Blouin S, Moltzan C, Koul R. The second victim phenomenon: perspective of canadian radiation therapists. J Med Imaging Radiat Sci. 2019;50(1):87-97. doi: 10.1016/j.jmir.2018.07.004 https://doi.org/10.1016/j.jmir.2018.07.0...
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Decágolo(5757 Aranaz Andrés JM, Mira Solves JJ, Guilabert Mora M, Herrero JF, Vitaller Burillo J. Repercusión de los eventos adversos en los profesionales sanitários: estudio sobre las segundas víctimas. Trauma Fund MAPFRE. 2013;24(1):54-60.) |
• |
Diálogo para revelar o EA e pedido de desculpas junto ao paciente/familiares(2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014,3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,5858 Van Gerven EV, Seys D, Panella M, Sermeus W, Euwema M, Federico F, et al. Involvement of health-care professionals in an adverse event: the role of management in supporting their work force. Pol Arch Med Wewn. 2014;124(6):313-20. doi: 10.20452/pamw.2297 https://doi.org/10.20452/pamw.2297...
-5959 Joesten L, Cipparrone N, Okuno-Jones S, DuBose ER. Assessing the perceived level of institutional support for the second victim after a patient safety event. J Patient Saf. 2015;11(2):73-8. doi: 10.1097/PTS.0000000000000060 https://doi.org/10.1097/PTS.000000000000...
,6161 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
,6969 Cabilan CJ, Kynoch K. Experiences of and support for nurses as second victims of adverse nursing errors: a qualitative systematic review. JBI Database System Rev Implement Rep. 2017;15(9):2333-64. doi: 10.11124/JBISRIR-2016-003254 https://doi.org/10.11124/JBISRIR-2016-00...
,7171 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
,7373 Yoo L, Fei M. The second victim: supporting healthcare providers involved in medication errors. Hosp News. 2018 Apr: 4.) |
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Dialogar sobre o EA com outra pessoa(4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,6969 Cabilan CJ, Kynoch K. Experiences of and support for nurses as second victims of adverse nursing errors: a qualitative systematic review. JBI Database System Rev Implement Rep. 2017;15(9):2333-64. doi: 10.11124/JBISRIR-2016-003254 https://doi.org/10.11124/JBISRIR-2016-00...
,7171 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
,7373 Yoo L, Fei M. The second victim: supporting healthcare providers involved in medication errors. Hosp News. 2018 Apr: 4.) |
• |
Estratégias de apoio informal e formal(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
-77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,99 Mira JJ, Carrillo I, Lorenzo S, Ferrús L, Silvestre C, Pastora Pérez-Pérez, et al. The aftermath of adverse events in Spanish primary care and hospital health professionals. BMC Health Serv Res. 2015;15:151. doi: 10.1186/s12913-015-0790-7 https://doi.org/10.1186/s12913-015-0790-...
,1313 Edrees H, Connors C, Paine L, Norvell M, Taylor H, Wu AW. Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study. BMJ Open. 2016;6(9):e011708. doi: 10.1136/bmjopen-2016-011708 https://doi.org/10.1136/bmjopen-2016-011...
14 Shapiro J, Galowitz P. Peer Support for clinicians: a programmatic approach. Acad Med. 2016;91(9):1200-4. doi: 10.1097/ACM.0000000000001297 https://doi.org/10.1097/ACM.000000000000...
15 Pratt S, Kenney L, Scott SD, Wu AW. How to develop a second victim support program: a toolkit for health care organizations. Jt Comm J Qual Patient Saf. 2012;38(5):235-40. doi: 10.1016/s1553-7250(12)38030-6 https://doi.org/10.1016/s1553-7250(12)38...
-1616 Ullström S, Sachs MA, Hansson J, Øvretveit J, Brommels M. Suffering in silence: a qualitative study of second victims of adverse events. BMJ Qual Saf. 2014;23(4):325-31. doi: 10.1136/bmjqs-2013-002035 https://doi.org/10.1136/bmjqs-2013-00203...
,2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014-3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,3232 Scott SD. Second victim support: implications for patient safety attitudes and perceptions. Patient Saf Qual Healthc [Internet]. 2015 [cited 2018 Apr 22]. Available from: https://www.psqh.com/analysis/second-victim-support-implications-for-patient-safety-attitudes-and-perceptions/ https://www.psqh.com/analysis/second-vic...
33 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
-3434 Putnam K. Peer support programs help health care workers overcome emotional trauma. AORN J. 2016;104(3):P7-9. doi: 10.1016/S0001-2092(16)30525-7 https://doi.org/10.1016/S0001-2092(16)30...
,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,4747 Lewis EJ, Baernholdt M, Hamric AB. Nurses' experience of medical errors: an integrative literature review. J Nurs Care Qual. 2013;28(2):153-61. doi: 10.1097/NCQ.0b013e31827e05d1 https://doi.org/10.1097/NCQ.0b013e31827e...
,4949 Krzan KD, Merandi J, Morvay S, Mirtallo, J. Implementation of a "second victim" program in a pediatric hospital. Am J Health Syst Pharm. 2015;72(7):563-7. doi: 10.2146/ajhp140650 https://doi.org/10.2146/ajhp140650...
,5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
,5858 Van Gerven EV, Seys D, Panella M, Sermeus W, Euwema M, Federico F, et al. Involvement of health-care professionals in an adverse event: the role of management in supporting their work force. Pol Arch Med Wewn. 2014;124(6):313-20. doi: 10.20452/pamw.2297 https://doi.org/10.20452/pamw.2297...
59 Joesten L, Cipparrone N, Okuno-Jones S, DuBose ER. Assessing the perceived level of institutional support for the second victim after a patient safety event. J Patient Saf. 2015;11(2):73-8. doi: 10.1097/PTS.0000000000000060 https://doi.org/10.1097/PTS.000000000000...
60 Rivera EY, Lee C, Bernstein PS, Chazotte C, Goffman D. "Second victim" experiences in obstetrics and gynecology. Obstet Gynecol. 2015;125(5):107S. doi: 10.1097/01.AOG.0000463648.49876.ba https://doi.org/10.1097/01.AOG.000046364...
-6161 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
,6565 Edrees H, Brock DM, Wu AW, McCotter PI, Hofeldt R, Shannon SE, et al. The experiences of risk managers in providing emotional support for health care workers after adverse events. J Healthc Risk Manag. 2016;35(4):14-21. doi: 10.1002/jhrm.21219 https://doi.org/10.1002/jhrm.21219...
-6666 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
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Intervenções (48)/ E6,E7,E9,E13,E14,E15,E16,E23 E24,E25,E27,E29,E30,E32,E33, E34,E35,E39,E42,E43,E44,E46, E47,E49,E50,E51,E55,E57,E58, E59,E60,E61,E62,E63,E64,E65, E66,E67,E68,E69,E70,E71,E72, E73,E74,E75,E76,E77 |
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Apoio de gestores em todos os níveis, conselheiros ou terapeuta, departamento/unidade ou instituição e apoio psicológico(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
,99 Mira JJ, Carrillo I, Lorenzo S, Ferrús L, Silvestre C, Pastora Pérez-Pérez, et al. The aftermath of adverse events in Spanish primary care and hospital health professionals. BMC Health Serv Res. 2015;15:151. doi: 10.1186/s12913-015-0790-7 https://doi.org/10.1186/s12913-015-0790-...
,1515 Pratt S, Kenney L, Scott SD, Wu AW. How to develop a second victim support program: a toolkit for health care organizations. Jt Comm J Qual Patient Saf. 2012;38(5):235-40. doi: 10.1016/s1553-7250(12)38030-6 https://doi.org/10.1016/s1553-7250(12)38...
,2929 Strobl J, Panesar SS, Carson-Stevens A, Mclldowie B, Ward H, Cross H, et al. Suicide by clinicians involved in serious incidents in the NHS: a situational analysis. Salford: Royal NHS Foundation Trust Clinical Leaders Network; 2014,3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
,4343 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
-4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
,5959 Joesten L, Cipparrone N, Okuno-Jones S, DuBose ER. Assessing the perceived level of institutional support for the second victim after a patient safety event. J Patient Saf. 2015;11(2):73-8. doi: 10.1097/PTS.0000000000000060 https://doi.org/10.1097/PTS.000000000000...
,6161 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
,6565 Edrees H, Brock DM, Wu AW, McCotter PI, Hofeldt R, Shannon SE, et al. The experiences of risk managers in providing emotional support for health care workers after adverse events. J Healthc Risk Manag. 2016;35(4):14-21. doi: 10.1002/jhrm.21219 https://doi.org/10.1002/jhrm.21219...
-6666 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
,6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
,7070 Badruddin S, Gul R, Dias J, PirMuhammad K, Roshan R. Health care professional as a second victim. Med Clin Rev. 2018;4(1/2):1-7. doi: 10.21767/2471-299X.1000065 https://doi.org/10.21767/2471-299X.10000...
,7575 Kobe C, Blouin S, Moltzan C, Koul R. The second victim phenomenon: perspective of canadian radiation therapists. J Med Imaging Radiat Sci. 2019;50(1):87-97. doi: 10.1016/j.jmir.2018.07.004 https://doi.org/10.1016/j.jmir.2018.07.0...
-7676 Boucher A, Ho C. Aftermath of a medication incident: caring for the patient, the family, but also the healthcare professional. Pharm Connect [Internet]. 2019 [cited 2019 Nov 08];26(2):32-5. Available from: https://www.ocpinfo.com/wp-content/uploads/2019/08/ocp_pharmacyconnection_spring2019.pdf https://www.ocpinfo.com/wp-content/uploa...
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Website Mitigating Impact in Second Victims (MISE)(3939 Hauk L. Support strategies for health care professionals who are second victims. AORN J. 2018;107(6):P7-9. doi: 10.1002/aorn.12291 https://doi.org/10.1002/aorn.12291...
,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.-4343 Vinson AE, Randel G. Peer support in anesthesia: turning war stories into wellness. Curr Opin Anaesthesiol. 2018;31(3):382-7. doi: 10.1097/ACO.0000000000000591 https://doi.org/10.1097/ACO.000000000000...
,5050 Carrillo I, Ferrús L, Silvestre C, Pérez-Pérez P, Torijano ML, Iglesias-Alonso F, et al. Propuestas para el estudio del fenómeno de las segundas víctimas en España en atención primaria y hospitales. Rev Calid Asist. 2016;31(S2):3-10. doi: 10.1016/j.cali.2016.04.008 https://doi.org/10.1016/j.cali.2016.04.0...
-5151 Mira JJ, Carrillo I, Guilabert M, Lorenzo S, Pérez-Pérez P, Silvestre, et al. The second victim phenomenon after a clinical error: the design and evaluation of a website to reduce caregivers' emotional responses after a clinical error. J Med Internet Res. 2017;19(6):e203. doi: 10.2196/jmir.7840 https://doi.org/10.2196/jmir.7840...
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Unidade de Soporte a Segundas Víctimas (USVIC)(6262 Bueno Domínguez MJ, Briansó Florencio M, Colomés Figuera L, Prats Alonso E. Experiencia de unidad de soporte a las segundas víctimas (USVIC). Rev Calid Asist. 2016;31(Supl. 2):49-52. doi: 10.1016/j.cali.2016.06.002 https://doi.org/10.1016/j.cali.2016.06.0...
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Estratégias de enfrentamento(1313 Edrees H, Connors C, Paine L, Norvell M, Taylor H, Wu AW. Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study. BMJ Open. 2016;6(9):e011708. doi: 10.1136/bmjopen-2016-011708 https://doi.org/10.1136/bmjopen-2016-011...
,1616 Ullström S, Sachs MA, Hansson J, Øvretveit J, Brommels M. Suffering in silence: a qualitative study of second victims of adverse events. BMJ Qual Saf. 2014;23(4):325-31. doi: 10.1136/bmjqs-2013-002035 https://doi.org/10.1136/bmjqs-2013-00203...
,2323 Scott SD. The second victim phenomenon: a harsh reality of health care professions. PSNet [Internet]. 2011 [cited 2017 May 03]. Available from: https://psnet.ahrq.gov/perspectives/perspective/102/the-second-victim-phenomenon-a-harsh-reality-of-health-care-professions https://psnet.ahrq.gov/perspectives/pers...
24 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.-2525 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
,3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,4646 Kaltman SI, Ragan M, Borges O. Managing the untoward anesthetic event in an oral and maxillofacial surgery practice. Oral Maxillofac Surg Clin North Am. 2013;25(3):515-27. doi:10.1016/j.coms.2013.03.006 https://doi.org/10.1016/j.coms.2013.03.0...
,6161 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
,6363 Van Gerven E, Deweer D, Scott SD, Panella M, Euwema M, Sermeus W, et al. Personal, situational and organizational aspects that influence the impact of patient safety incidents: a qualitative study. Rev Calid Asist. 2016;31(Suppl 2):34-46. doi: 10.1016/j.cali.2016.02.003 https://doi.org/10.1016/j.cali.2016.02.0...
-6464 Trent M, Waldo K, Wehbe-Janek H, Williams D, Hegefeld W, Havens L, et al. Impact of health care adversity on providers: lessons learned from a staff support program. J Healthc Risk Manag. 2016;36(2):27-34. doi: 10.1002/jhrm.21239 https://doi.org/10.1002/jhrm.21239...
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Apoio de colegas de trabalho ou profissão, cônjuge, membros da família, amigos e equipe multidisciplinar(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
,1313 Edrees H, Connors C, Paine L, Norvell M, Taylor H, Wu AW. Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study. BMJ Open. 2016;6(9):e011708. doi: 10.1136/bmjopen-2016-011708 https://doi.org/10.1136/bmjopen-2016-011...
,1616 Ullström S, Sachs MA, Hansson J, Øvretveit J, Brommels M. Suffering in silence: a qualitative study of second victims of adverse events. BMJ Qual Saf. 2014;23(4):325-31. doi: 10.1136/bmjqs-2013-002035 https://doi.org/10.1136/bmjqs-2013-00203...
,3030 Pratt SD, Jachna BR. Care of the clinician after an adverse event. Int J Obstet Anesth. 2015;24(1):54-63. doi: 10.1016/j.ijoa.2014.10.001 https://doi.org/10.1016/j.ijoa.2014.10.0...
,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.,4444 Robertson JJ, Long B. Suffering in silence: medical error and its impact on health care providers. J Emerg Med. 2018;54(4):402-9. doi: 10.1016/j.jemermed.2017.12.001 https://doi.org/10.1016/j.jemermed.2017....
,5858 Van Gerven EV, Seys D, Panella M, Sermeus W, Euwema M, Federico F, et al. Involvement of health-care professionals in an adverse event: the role of management in supporting their work force. Pol Arch Med Wewn. 2014;124(6):313-20. doi: 10.20452/pamw.2297 https://doi.org/10.20452/pamw.2297...
,6161 Chan ST, Khong PCB, Wang W. Psychological responses, coping, and supporting needs of healthcare professionals as second victims. Int Nurs Rev. 2016;64(2):242-62. doi: 10.1111/inr.12317 https://doi.org/10.1111/inr.12317...
,6666 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
,7777 Lee W, Pyo J, Jang SG, Choi JE, Ock M. Experiences and responses of second victims of patient safety incidents in Korea: a qualitative study. BMC Health Serv Res. 2019;19(100). doi: 10.1186/s12913-019-3936-1 https://doi.org/10.1186/s12913-019-3936-...
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Capacitação e aprendizagem com o erro(2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.,6767 Chan ST, Khong BPC, Pei Lin Tan L, He HG, Wang W. Experiences of Singapore nurses as second victims: a qualitative study. Nurs Health Sci. 2018;20(2):165-72. doi: 10.1111/nhs.12397 https://doi.org/10.1111/nhs.12397...
-6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
,7171 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
,7575 Kobe C, Blouin S, Moltzan C, Koul R. The second victim phenomenon: perspective of canadian radiation therapists. J Med Imaging Radiat Sci. 2019;50(1):87-97. doi: 10.1016/j.jmir.2018.07.004 https://doi.org/10.1016/j.jmir.2018.07.0...
-7676 Boucher A, Ho C. Aftermath of a medication incident: caring for the patient, the family, but also the healthcare professional. Pharm Connect [Internet]. 2019 [cited 2019 Nov 08];26(2):32-5. Available from: https://www.ocpinfo.com/wp-content/uploads/2019/08/ocp_pharmacyconnection_spring2019.pdf https://www.ocpinfo.com/wp-content/uploa...
), feedback positivo(2424 Sirriyeh RH. Coping with medical error: the case of the health professional [thesis]. Leeds: University of Leeds; 2011.,4242 Nainar, SMH. Adverse events during dental care for children: implications for practitioner health and wellness. Pediatr Dent. 2018;15:40(5):323-6.) e educação proativa(7474 Wade L, Williams N, Fitzpatrick E, Parker R, Hurley K. Organizational interventions and policies to support second victims in acute care settings: a scoping study. CJEM. 2019;21(S1):S112-3. doi: 10.1017/cem.2019.325 https://doi.org/10.1017/cem.2019.325...
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Resolver sozinho a situação(66 Scott SD, Hirschinger LE, Cox KR, McCoig M, Hahn-Cover K, Epperly KM, et al. Caring for our own: deploying a systemwide second victim rapid response team. Jt Comm J Qual Patient Saf. 2010;36(5):233-40. doi: 10.1016/s1553-7250(10)36038-7 https://doi.org/10.1016/s1553-7250(10)36...
,4949 Krzan KD, Merandi J, Morvay S, Mirtallo, J. Implementation of a "second victim" program in a pediatric hospital. Am J Health Syst Pharm. 2015;72(7):563-7. doi: 10.2146/ajhp140650 https://doi.org/10.2146/ajhp140650...
,6666 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
67 Chan ST, Khong BPC, Pei Lin Tan L, He HG, Wang W. Experiences of Singapore nurses as second victims: a qualitative study. Nurs Health Sci. 2018;20(2):165-72. doi: 10.1111/nhs.12397 https://doi.org/10.1111/nhs.12397...
-6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
,7777 Lee W, Pyo J, Jang SG, Choi JE, Ock M. Experiences and responses of second victims of patient safety incidents in Korea: a qualitative study. BMC Health Serv Res. 2019;19(100). doi: 10.1186/s12913-019-3936-1 https://doi.org/10.1186/s12913-019-3936-...
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Políticas e diretrizes institucionais de proteção ao profissional e paciente(5959 Joesten L, Cipparrone N, Okuno-Jones S, DuBose ER. Assessing the perceived level of institutional support for the second victim after a patient safety event. J Patient Saf. 2015;11(2):73-8. doi: 10.1097/PTS.0000000000000060 https://doi.org/10.1097/PTS.000000000000...
-6060 Rivera EY, Lee C, Bernstein PS, Chazotte C, Goffman D. "Second victim" experiences in obstetrics and gynecology. Obstet Gynecol. 2015;125(5):107S. doi: 10.1097/01.AOG.0000463648.49876.ba https://doi.org/10.1097/01.AOG.000046364...
,6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
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Escrita reflexiva(77 Seys D, Scott S, Wu A, Van Gerven E, Vleugels A, Euwema M, et al. Supporting involved health care professionals (second victims) following an adverse health event: a literature review. Int J Nurs Stud. 2013;50(5):678-87. doi: 10.1016/j.ijnurstu.2012.07.006 https://doi.org/10.1016/j.ijnurstu.2012....
,2525 Hall LW, Scott SD. The second victim of adverse health care events. Nurs Clin North Am. 2012;47(3):383-93. doi: 10.1016/j.cnur.2012.05.008 https://doi.org/10.1016/j.cnur.2012.05.0...
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Afastamento temporário(3333 White AA, Brock DM, McCotter PI, Hofeldt R, Edrees HH, Wu AW, et al. Risk managers' descriptions of programs to support second victims after adverse events. J Healthc Risk Manag. 2015;34(4):30-40. doi: 10.1002/jhrm.21169 https://doi.org/10.1002/jhrm.21169...
,5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
,7171 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
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Autopunição, autodefesa, negação do fato e despersonalização(2727 Hofeldt R, McCotter PI. Nurses as second victims: supporting our colleagues following an adverse event. Wash Nurs Comm News. 2012;6(2):14-5.,3535 Coughlan B, Powell D, Higgins MF. The second victim: a review. Eur J Obstet Gynecol Reprod Biol. 2017;213:11-6. doi: 10.1016/j.ejogrb.2017.04.002 https://doi.org/10.1016/j.ejogrb.2017.04...
,5555 Pais Iglesias B, Rodríguez Pérez B, Martín Rodríguez, Carreras Viñas M. Gestión de segundas víctimas en Galicia. Rev Calid Asist. 2016;31(S2):47-9. doi: 10.1016/j.cali.2016.06.001 https://doi.org/10.1016/j.cali.2016.06.0...
,6363 Van Gerven E, Deweer D, Scott SD, Panella M, Euwema M, Sermeus W, et al. Personal, situational and organizational aspects that influence the impact of patient safety incidents: a qualitative study. Rev Calid Asist. 2016;31(Suppl 2):34-46. doi: 10.1016/j.cali.2016.02.003 https://doi.org/10.1016/j.cali.2016.02.0...
,6666 Han K, Bohnen JD, Peponis T, Martinez M, Nandan A, Yeh DD et al. The surgeon as the second victim? Results of the Boston Intraoperative Adverse Events Surgeons' Attitude (BISA) Study. J Am Coll Surg. 2017;224(6):1048-56. doi: 10.1016/j.jamcollsurg.2016.12.039 https://doi.org/10.1016/j.jamcollsurg.20...
,7171 Nydoo P, Pillay BJ, Naicker T, Moodley J. The second victim phenomenon in health care: a literature review. Scand J Public Health. 2019 Aug 13:1403494819855506. [Epub ahead of print]. doi: 10.1177/1403494819855506 https://doi.org/10.1177/1403494819855506...
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Exercitar o bem-estar: atividade física, autoperdão, rever excesso de perfeição(44) e autocompaixão(6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
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Apoio na oração e espiritualidade(6767 Chan ST, Khong BPC, Pei Lin Tan L, He HG, Wang W. Experiences of Singapore nurses as second victims: a qualitative study. Nurs Health Sci. 2018;20(2):165-72. doi: 10.1111/nhs.12397 https://doi.org/10.1111/nhs.12397...
-6868 Miller CS, Scott SD, Beck M. Second victims and mindfulness: a systematic review. J Patient Saf Risk Manag. 2019;24(3):108-17. doi: 10.1177/2516043519838176 https://doi.org/10.1177/2516043519838176...
,7070 Badruddin S, Gul R, Dias J, PirMuhammad K, Roshan R. Health care professional as a second victim. Med Clin Rev. 2018;4(1/2):1-7. doi: 10.21767/2471-299X.1000065 https://doi.org/10.21767/2471-299X.10000...
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Programa de Assistência ao Trabalhador(7373 Yoo L, Fei M. The second victim: supporting healthcare providers involved in medication errors. Hosp News. 2018 Apr: 4.) |