S01 |
Q1 |
The infrastructure of my sector was changed to facilitate service flows |
S02 |
Q2 |
Professional performance evaluation is used positively to correct failures/problems |
S03 |
Q3 |
The culture of continuous improvement in my sector, with investments in infrastructure, material resources and personnel development, favors my professional development |
S04 |
Q5 |
Continuing education focuses on the demands of patients/users |
S05 |
Q6 |
Continuing education focuses on the demands of professionals |
S06 |
Q7 |
The physical structure (flow organization and layout) enhances work performance |
S07 |
Q16 |
I feel safe in my work environment |
S08 |
Q17 |
I have good conditions to perform my job |
S09 |
Q24 |
My team is always encouraged to incorporate new knowledge into practices |
S10 |
Q25 |
My team is open to new information/knowledge |
S11 |
Q26 |
In my institution there is a training and updating program for professionals |
S12 |
Q29 |
In my sector, changes regarding improvement processes are the exclusive responsibility of my supervisors |
S13 |
Q30 |
In my sector, quality indicators are available and/or easily accessible to the entire team |
S14 |
Q32 |
My sector has material resources in quantity and quality to meet healthcare demands |
S15 |
Q33 |
My sector has technological resources in quantity and quality to meet healthcare demands |
S16 |
Q38 |
Quality indicators (costs, process and patients/users) are presented to the team periodically |
S17 |
Q43 |
I feel that my opinion is valued to promote change |
S18 |
Q44 |
I feel satisfied working in this sector |
S19 |
Q46 |
I am encouraged to report incidents related to patient/user safety |
P01 |
Q11 |
The standardization of healthcare promotes physical and emotional safety for the patient/user |
P02 |
Q12 |
Active participation in change processes in the sector is part of the routine of medical team members |
P03 |
Q14 |
In my sector there is standardization of conduct (protocols, standards) between professionals in the same category, such as nursing, physicians, cleaning and others |
P04 |
Q18 |
There is a routine for the team to periodically discuss the sector’s quality indicators |
P05 |
Q19 |
I am part of a team that maintains continuous communication on a daily basis |
P06 |
Q20 |
Materials are requested and used without excess or surplus in the sector |
P07 |
Q21 |
My work process is centered on value to the patient/user |
P08 |
Q23 |
My supervisor encourages positive discussions about errors, difficulties and lessons learned |
P09 |
Q27 |
Overall, the team I work for makes decisions together |
P10 |
Q31 |
Flow mapping enables discussions on continuous improvement in my sector |
P11 |
Q34 |
The patient/user is promptly attended to in this sector |
P12 |
Q35 |
The work process flows without interruptions |
P13 |
Q37 |
The use of standardized procedures and actions increased the recording and documentation of activities in my sector |
P14 |
Q41 |
Action plans for improvement projects are discussed with the team periodically |
P15 |
Q48 |
I am sure that now my functions/attributions are very well defined |
P16 |
Q49 |
All sectors are involved in continuous improvement |
P17 |
Q50 |
We work to reduce waste in service, such as: unnecessary inventory, no waiting queues, no excess production, no rework, no failures and no lengthy transport |
O01 |
Q4 |
The culture of continuous improvement has contributed to increasing productivity year after year |
O02 |
Q8 |
Continuous improvement in healthcare is the result of the work of the team in each sector |
O03 |
Q9 |
Continuous improvement, based on Lean principles, is part of the routine in my work sector |
O04 |
Q10 |
My team is recognized for good results in their work |
O05 |
Q13 |
Currently my sector is more organized and efficient |
O06 |
Q15 |
I would feel safe being served in this sector |
O07 |
Q22 |
My sector had immediate positive results with the implementation of Lean |
O08 |
Q28 |
In my sector, improvements in service and organization are only discussed during audits |
O09 |
Q36 |
Teamwork improved after implementing Lean in our sector |
O10 |
Q39 |
Patients/users recognize this institution for its excellence |
O11 |
Q40 |
I participate in decisions made in my sector |
O12 |
Q42 |
Little or nothing changed in my sector after implementing Lean |
O13 |
Q45 |
Problem solving with long-term projects is valued by the team |
O14 |
Q47 |
We have less waste in the sector compared to last year |
O15 |
Q51 |
Lately, the perception of value delivered to the patient/user by workers has improved |