Open-access Industry 4.0: social work in the social security system in times of the COVID-19 pandemic

Abstract

This text discusses the work scenario of social workers (SW) of Brazilian Social Security (BSS) from the pandemic of the new coronavirus, COVID-19. It seeks to highlight how SW responded to the pandemic, in terms of their work and what the main changes occurred in BSS during this period. It uses a semi-structured interview in the form of a focus group with SW of BSS. The fundamental emphasis is on the computerization processes of social security benefits and telework, corresponding to the deepening of neoliberalism and greater weakening of work.

Keywords: COVID-19 pandemic; 4th Industrial Revolution (4th IR); Social Services in Brazilian Social Security

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Programa de Pós-Graduação em Serviço Social e Curso de Graduação em Serviço Social da Universidade Federal de Santa Catarina Universidade Federal de Santa Catarina , Centro Socioeconômico , Curso de Graduação em Serviço Social , Programa de Pós-Graduação em Serviço Social, Campus Universitário Reitor João David Ferreira Lima, 88040-900, Tel. +55 48 3721 6524 - Florianópolis - SC - Brazil
E-mail: revistakatalysis@gmail.com
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