OBJECTIVE:
to identify the actions, undertaken by nurse managers in a risk management program, considered as best practice.
METHOD:
a case study undertaken in a private hospital in the south of Brazil. A risk manager and nurse managers working in a risk management program participated in this study. The data was collected between May and September 2011 through analysis of documents, semi-structured interviews and non-participant observation. Based on the triangulation, the data was analyzed through practical measures.
RESULTS:
educational actions, the critical analysis of the context, and the multiple dimensions of the management were evidenced as best practice.
CONCLUSIONS:
the broadening of understanding regarding risk management best practice offers further support for nurse managers to achieve excellence in their actions and thus provide safe and quality care.
Benchmarking; Nursing, Supervisory; Safety Management; Nursing