The present Case Study intends to analyze the access, utilization and acceptance of the Dermatology services of a SHC based mainly in the orally reported histories of 27 patients affected by Hansen's disease. The access to SHC - concerning its organization - took place without difficulty, except for the attendance services. However; the utilization level of the services was found to be higher than the established pattern of the care provided whether in actual episodes of the disease or not. The acceptance of the services rendered was consensual and both the technical quality and interpersonal relationship were emphasized.
health administration services; health services evaluation; hansen's disease