In this qualitative study, we have analysed the communication established between mother-child and the nursing auxiliary personal in situations of injection medication in children. Data were classified according to the FORREST Theoretical Model. The non participative observation method was used with field note in twelve situations. The prevalence of blocking categories was confirmed as Disapproval, Depreciation and Tranquilizing the mother with stereotyped comments. The facilitating categories show subcategories such as recognizing feelings and presence of child clarifying and orientating mother or the responsible person. Authors concluded that there was prevalence of blocking categories when verbal communication resources were not used to interact with mother and child, without establishing a relationship of friendship and confidence and making the relation ineffective.
administration of parenteral drugs; communication