Habilidades de comunicação1414. Chang K, Davis R, Birt J. Nurse practitioner-based diabetes care management: Impact of telehealth or telephone intervention on glycemic control. Dis Manag Health Outcomes. 2007;15(6):377-85. https://doi.org/10.2165/00115677-200715060-00005 https://doi.org/10.2165/00115677-2007150...
),(1616. Huibers L, Giesen P, Smits M, Mokkink H, Grol R, Wensing M. Nurse telephone triage in Dutch out-of-hours primary care: the relation between history taking and urgency estimation. Eur J Emerg Med. 2012;19(5):309-15. https://doi.org/10.1097/MEJ.0b013e32834d3e67 https://doi.org/10.1097/MEJ.0b013e32834d...
)-(2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(3030. Graça TUS, Santos AL, Yamamoto G, Souza RW, Srougé MPP, Pacheco RL, et al. Telemonitoring programme on COVID-19 for a low-income community in Brazil: case study. BMJ Innov. 2021;7(2):342-6. https://doi.org/10.1136/bmjinnov-2020-000619 https://doi.org/10.1136/bmjinnov-2020-00...
),(3535. Wärdig R, Engström AS, Carlsson A, Wärdig F, Hultsjö S. Saving lives by asking questions: nurses’ experiences of suicide risk assessment in telephone counselling in primary health care. Prim Health Care Res Dev. 2022;23:e65. https://doi.org/10.1017/S146342362200055X https://doi.org/10.1017/S146342362200055...
, clínica1515. Mckinstry B, Watson P, Pinnock H, Heaney D. Telephone consulting in primary care: a triangulated qualitative study of patients and providers. Br J Gen Pract. 2009;59(563):e209-18. https://doi.org/10.3399/bjgp09X420941 https://doi.org/10.3399/bjgp09X420941...
)-(2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3030. Graça TUS, Santos AL, Yamamoto G, Souza RW, Srougé MPP, Pacheco RL, et al. Telemonitoring programme on COVID-19 for a low-income community in Brazil: case study. BMJ Innov. 2021;7(2):342-6. https://doi.org/10.1136/bmjinnov-2020-000619 https://doi.org/10.1136/bmjinnov-2020-00...
),(3232. Chang YY, Ang SY, Ong CE, Peng SS, Zulkifli H, Hashim N, et al. Right siting of complex acute wound management-preliminary study of teleconsultation wound services between acute and primary care in Singapore. J Tissue Viability. 2022;31(2):353-7. https://doi.org/10.1016/j.jtv.2021.09.006 https://doi.org/10.1016/j.jtv.2021.09.00...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, tecnológica1515. Mckinstry B, Watson P, Pinnock H, Heaney D. Telephone consulting in primary care: a triangulated qualitative study of patients and providers. Br J Gen Pract. 2009;59(563):e209-18. https://doi.org/10.3399/bjgp09X420941 https://doi.org/10.3399/bjgp09X420941...
),(1919. Seuren LM, Wherton J, Greenhalgh T, Cameron D, A’Court C, Shaw SE. Physical examinations via video for patients with heart failure: Qualitative study using conversation analysis. J Med Internet Res . 2020;22(2):e16694. https://doi.org/10.2196/16694 https://doi.org/10.2196/16694...
),(2121. Jiménez-Rodríguez D, Ruiz-Salvador D, Rodríguez MDM, Pérez-Heredia M, Muñoz RFJ, Arrogante O. Consensus on criteria for good practices in video consultation: A Delphi study. Int J Environ Res Public Health. 2020;17(15):5396. https://doi.org/10.3390/ijerph17155396 https://doi.org/10.3390/ijerph17155396...
)-(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(2626. Marrero JN, Brito PRBB, Gutiérrez A, Rodríguez MJS, Alberto CEM, Luz IG, et al. Video-consultation in primary health care: an implementation experience. Ene [Internet]. 2021 [cited 2023 Dec 12];15(2):1-21. Available from: Available from: https://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1988-348X2021000200002 https://scielo.isciii.es/scielo.php?scri...
)-(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
),(3434. Sachett JAG, Gonçalves ICM, Santos WOM. Experience report of the contributions of telehealth in riverside communities of Amazonas in the pandemic. Rev Bras Enferm . 2022;75(Suppl 2):e20210820. https://doi.org/10.1590/0034-7167-2021-0820pt https://doi.org/10.1590/0034-7167-2021-0...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, ética1515. Mckinstry B, Watson P, Pinnock H, Heaney D. Telephone consulting in primary care: a triangulated qualitative study of patients and providers. Br J Gen Pract. 2009;59(563):e209-18. https://doi.org/10.3399/bjgp09X420941 https://doi.org/10.3399/bjgp09X420941...
),(1818. Van Houwelingen CTM, Moerman AH, Ettema RG, Kort HS. Competencies required for nursing telehealth activities: A Delphi-study. Nurse Educ Today. 2016;39:50-62. https://doi.org/10.1016/j.nedt.2015.12.025 https://doi.org/10.1016/j.nedt.2015.12.0...
),(2121. Jiménez-Rodríguez D, Ruiz-Salvador D, Rodríguez MDM, Pérez-Heredia M, Muñoz RFJ, Arrogante O. Consensus on criteria for good practices in video consultation: A Delphi study. Int J Environ Res Public Health. 2020;17(15):5396. https://doi.org/10.3390/ijerph17155396 https://doi.org/10.3390/ijerph17155396...
)-(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
),(3535. Wärdig R, Engström AS, Carlsson A, Wärdig F, Hultsjö S. Saving lives by asking questions: nurses’ experiences of suicide risk assessment in telephone counselling in primary health care. Prim Health Care Res Dev. 2022;23:e65. https://doi.org/10.1017/S146342362200055X https://doi.org/10.1017/S146342362200055...
) e aquelas relacionadas à infraestrutura1818. Van Houwelingen CTM, Moerman AH, Ettema RG, Kort HS. Competencies required for nursing telehealth activities: A Delphi-study. Nurse Educ Today. 2016;39:50-62. https://doi.org/10.1016/j.nedt.2015.12.025 https://doi.org/10.1016/j.nedt.2015.12.0...
)-(1919. Seuren LM, Wherton J, Greenhalgh T, Cameron D, A’Court C, Shaw SE. Physical examinations via video for patients with heart failure: Qualitative study using conversation analysis. J Med Internet Res . 2020;22(2):e16694. https://doi.org/10.2196/16694 https://doi.org/10.2196/16694...
),(2121. Jiménez-Rodríguez D, Ruiz-Salvador D, Rodríguez MDM, Pérez-Heredia M, Muñoz RFJ, Arrogante O. Consensus on criteria for good practices in video consultation: A Delphi study. Int J Environ Res Public Health. 2020;17(15):5396. https://doi.org/10.3390/ijerph17155396 https://doi.org/10.3390/ijerph17155396...
)-(2626. Marrero JN, Brito PRBB, Gutiérrez A, Rodríguez MJS, Alberto CEM, Luz IG, et al. Video-consultation in primary health care: an implementation experience. Ene [Internet]. 2021 [cited 2023 Dec 12];15(2):1-21. Available from: Available from: https://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1988-348X2021000200002 https://scielo.isciii.es/scielo.php?scri...
),(3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
),(3333. Hakimjavadi R, Levi C, LeBlanc K, Guglani S, Helmer-Smith M, Joschko J. Electronic Consultation by Advanced Practice Nurses to Improve Access to Specialist Care for Older Adults. J Gerontol Nurs. 2022;48(4):33-40. https://doi.org/10.3928/00989134-20220307-02 https://doi.org/10.3928/00989134-2022030...
. |
Potencialidades e barreiras da teleconsulta de enfermagem na APS
|
Potencialidades - Facilidade de acesso1414. Chang K, Davis R, Birt J. Nurse practitioner-based diabetes care management: Impact of telehealth or telephone intervention on glycemic control. Dis Manag Health Outcomes. 2007;15(6):377-85. https://doi.org/10.2165/00115677-200715060-00005 https://doi.org/10.2165/00115677-2007150...
),(1616. Huibers L, Giesen P, Smits M, Mokkink H, Grol R, Wensing M. Nurse telephone triage in Dutch out-of-hours primary care: the relation between history taking and urgency estimation. Eur J Emerg Med. 2012;19(5):309-15. https://doi.org/10.1097/MEJ.0b013e32834d3e67 https://doi.org/10.1097/MEJ.0b013e32834d...
)-(2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, acompanhamento de pacientes com COVID-192222. Royal College of Nursing. Remote consultations guidance under COVID-19 restrictions [Internet]. London: Royal College of Nursing; 2020 [cited 2023 May 05]. Available from: Available from: https://www.rcn.org.uk/Professional-Development/publications/rcn-remote-consultations-guidance-under-covid-19-restrictions-pub-009256 https://www.rcn.org.uk/Professional-Deve...
)-(2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3030. Graça TUS, Santos AL, Yamamoto G, Souza RW, Srougé MPP, Pacheco RL, et al. Telemonitoring programme on COVID-19 for a low-income community in Brazil: case study. BMJ Innov. 2021;7(2):342-6. https://doi.org/10.1136/bmjinnov-2020-000619 https://doi.org/10.1136/bmjinnov-2020-00...
, diabetes mellitus1414. Chang K, Davis R, Birt J. Nurse practitioner-based diabetes care management: Impact of telehealth or telephone intervention on glycemic control. Dis Manag Health Outcomes. 2007;15(6):377-85. https://doi.org/10.2165/00115677-200715060-00005 https://doi.org/10.2165/00115677-2007150...
),(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
)-(2929. Abbate M, Fresneda S, Yañez A, Ricci-Cabello I, Galmes-Panades AM, Aguilo A, et al. Prediphone trial group. Nurse-led telephone intervention for lifestyle changes on glycaemic control in people with prediabetes: Study protocol for a randomized controlled trial. J Adv Nurs. 2021;77(7):3204-17. https://doi.org/10.1111/jan.14842 https://doi.org/10.1111/jan.14842...
, hipertensão arterial2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
, infecção do trato respiratório2020. Kaminsky E, Aurin IE, Hedin K, Andersson L, André M. Registered nurses´ views on telephone nursing for patients with respiratory tract infections in primary healthcare - a qualitative interview study. BMC Nurs. 2020;19(1):1-10. https://doi.org/10.1186/s12912-020-00459-1 https://doi.org/10.1186/s12912-020-00459...
, infecções sexualmente transmissíveis3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
, insuficiência cardíaca1919. Seuren LM, Wherton J, Greenhalgh T, Cameron D, A’Court C, Shaw SE. Physical examinations via video for patients with heart failure: Qualitative study using conversation analysis. J Med Internet Res . 2020;22(2):e16694. https://doi.org/10.2196/16694 https://doi.org/10.2196/16694...
, avaliação de feridas2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
),(3232. Chang YY, Ang SY, Ong CE, Peng SS, Zulkifli H, Hashim N, et al. Right siting of complex acute wound management-preliminary study of teleconsultation wound services between acute and primary care in Singapore. J Tissue Viability. 2022;31(2):353-7. https://doi.org/10.1016/j.jtv.2021.09.006 https://doi.org/10.1016/j.jtv.2021.09.00...
, saúde mental3535. Wärdig R, Engström AS, Carlsson A, Wärdig F, Hultsjö S. Saving lives by asking questions: nurses’ experiences of suicide risk assessment in telephone counselling in primary health care. Prim Health Care Res Dev. 2022;23:e65. https://doi.org/10.1017/S146342362200055X https://doi.org/10.1017/S146342362200055...
, saúde da pessoa idosa3333. Hakimjavadi R, Levi C, LeBlanc K, Guglani S, Helmer-Smith M, Joschko J. Electronic Consultation by Advanced Practice Nurses to Improve Access to Specialist Care for Older Adults. J Gerontol Nurs. 2022;48(4):33-40. https://doi.org/10.3928/00989134-20220307-02 https://doi.org/10.3928/00989134-2022030...
, saúde da criança3434. Sachett JAG, Gonçalves ICM, Santos WOM. Experience report of the contributions of telehealth in riverside communities of Amazonas in the pandemic. Rev Bras Enferm . 2022;75(Suppl 2):e20210820. https://doi.org/10.1590/0034-7167-2021-0820pt https://doi.org/10.1590/0034-7167-2021-0...
. |
Barreiras - Falta de acesso à TIC* e/ou à internet1515. Mckinstry B, Watson P, Pinnock H, Heaney D. Telephone consulting in primary care: a triangulated qualitative study of patients and providers. Br J Gen Pract. 2009;59(563):e209-18. https://doi.org/10.3399/bjgp09X420941 https://doi.org/10.3399/bjgp09X420941...
),(2121. Jiménez-Rodríguez D, Ruiz-Salvador D, Rodríguez MDM, Pérez-Heredia M, Muñoz RFJ, Arrogante O. Consensus on criteria for good practices in video consultation: A Delphi study. Int J Environ Res Public Health. 2020;17(15):5396. https://doi.org/10.3390/ijerph17155396 https://doi.org/10.3390/ijerph17155396...
)-(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(2626. Marrero JN, Brito PRBB, Gutiérrez A, Rodríguez MJS, Alberto CEM, Luz IG, et al. Video-consultation in primary health care: an implementation experience. Ene [Internet]. 2021 [cited 2023 Dec 12];15(2):1-21. Available from: Available from: https://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1988-348X2021000200002 https://scielo.isciii.es/scielo.php?scri...
),(3333. Hakimjavadi R, Levi C, LeBlanc K, Guglani S, Helmer-Smith M, Joschko J. Electronic Consultation by Advanced Practice Nurses to Improve Access to Specialist Care for Older Adults. J Gerontol Nurs. 2022;48(4):33-40. https://doi.org/10.3928/00989134-20220307-02 https://doi.org/10.3928/00989134-2022030...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, gravidade do quadro clínico1515. Mckinstry B, Watson P, Pinnock H, Heaney D. Telephone consulting in primary care: a triangulated qualitative study of patients and providers. Br J Gen Pract. 2009;59(563):e209-18. https://doi.org/10.3399/bjgp09X420941 https://doi.org/10.3399/bjgp09X420941...
)-(1717. Murdoch J, Barnes R, Pooler J, Lattimer V, Fletcher E, Campbell JL. Question design in nurse-led and GP-led telephone triage for same day appointment requests: a comparative investigation. BMJ Open. 2014;4(3):e004515. https://doi.org/10.1136/bmjopen-2013-004515 https://doi.org/10.1136/bmjopen-2013-004...
),(2020. Kaminsky E, Aurin IE, Hedin K, Andersson L, André M. Registered nurses´ views on telephone nursing for patients with respiratory tract infections in primary healthcare - a qualitative interview study. BMC Nurs. 2020;19(1):1-10. https://doi.org/10.1186/s12912-020-00459-1 https://doi.org/10.1186/s12912-020-00459...
)-(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
)-(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3030. Graça TUS, Santos AL, Yamamoto G, Souza RW, Srougé MPP, Pacheco RL, et al. Telemonitoring programme on COVID-19 for a low-income community in Brazil: case study. BMJ Innov. 2021;7(2):342-6. https://doi.org/10.1136/bmjinnov-2020-000619 https://doi.org/10.1136/bmjinnov-2020-00...
),(3333. Hakimjavadi R, Levi C, LeBlanc K, Guglani S, Helmer-Smith M, Joschko J. Electronic Consultation by Advanced Practice Nurses to Improve Access to Specialist Care for Older Adults. J Gerontol Nurs. 2022;48(4):33-40. https://doi.org/10.3928/00989134-20220307-02 https://doi.org/10.3928/00989134-2022030...
),(3535. Wärdig R, Engström AS, Carlsson A, Wärdig F, Hultsjö S. Saving lives by asking questions: nurses’ experiences of suicide risk assessment in telephone counselling in primary health care. Prim Health Care Res Dev. 2022;23:e65. https://doi.org/10.1017/S146342362200055X https://doi.org/10.1017/S146342362200055...
, não adesão do paciente2222. Royal College of Nursing. Remote consultations guidance under COVID-19 restrictions [Internet]. London: Royal College of Nursing; 2020 [cited 2023 May 05]. Available from: Available from: https://www.rcn.org.uk/Professional-Development/publications/rcn-remote-consultations-guidance-under-covid-19-restrictions-pub-009256 https://www.rcn.org.uk/Professional-Deve...
)-(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(3333. Hakimjavadi R, Levi C, LeBlanc K, Guglani S, Helmer-Smith M, Joschko J. Electronic Consultation by Advanced Practice Nurses to Improve Access to Specialist Care for Older Adults. J Gerontol Nurs. 2022;48(4):33-40. https://doi.org/10.3928/00989134-20220307-02 https://doi.org/10.3928/00989134-2022030...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
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Processo de enfermagem na teleconsulta
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),(2020. Kaminsky E, Aurin IE, Hedin K, Andersson L, André M. Registered nurses´ views on telephone nursing for patients with respiratory tract infections in primary healthcare - a qualitative interview study. BMC Nurs. 2020;19(1):1-10. https://doi.org/10.1186/s12912-020-00459-1 https://doi.org/10.1186/s12912-020-00459...
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),(3535. Wärdig R, Engström AS, Carlsson A, Wärdig F, Hultsjö S. Saving lives by asking questions: nurses’ experiences of suicide risk assessment in telephone counselling in primary health care. Prim Health Care Res Dev. 2022;23:e65. https://doi.org/10.1017/S146342362200055X https://doi.org/10.1017/S146342362200055...
, exame físico1414. Chang K, Davis R, Birt J. Nurse practitioner-based diabetes care management: Impact of telehealth or telephone intervention on glycemic control. Dis Manag Health Outcomes. 2007;15(6):377-85. https://doi.org/10.2165/00115677-200715060-00005 https://doi.org/10.2165/00115677-2007150...
),(1919. Seuren LM, Wherton J, Greenhalgh T, Cameron D, A’Court C, Shaw SE. Physical examinations via video for patients with heart failure: Qualitative study using conversation analysis. J Med Internet Res . 2020;22(2):e16694. https://doi.org/10.2196/16694 https://doi.org/10.2196/16694...
),(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
)-(2525. Murphy M, Scott LJ, Salisbury C, Turner A, Scott A, Denholm R. Implementation of remote consulting in UK primary care following the COVID-19 pandemic: a mixed-methods longitudinal study. Br J Gen Pract . 2021;71(704):e166-e177. https://doi.org/10.3399/BJGP.2020.0948 https://doi.org/10.3399/BJGP.2020.0948...
, diagnósticos1919. Seuren LM, Wherton J, Greenhalgh T, Cameron D, A’Court C, Shaw SE. Physical examinations via video for patients with heart failure: Qualitative study using conversation analysis. J Med Internet Res . 2020;22(2):e16694. https://doi.org/10.2196/16694 https://doi.org/10.2196/16694...
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),(2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, planejamento2424. Secretaria Municipal de Saúde de Florianópolis. Guia de Orientação para Teleconsulta de Enfermagem [Internet]. Florianópolis: Secretaria Municipal de Saúde; 2020 [cited 2023 May 04]. Available from: Available from: http://www.pmf.sc.gov.br/arquivos/arquivos/PDF/Guia_para_orientacao_de_TELECONSULTA_Enfermagem.pdf http://www.pmf.sc.gov.br/arquivos/arquiv...
, prescrição2323. Vijayalakshmi P, Kathyayani BV, Hatti NM, Reddemma K, Narayana M, Kumar CN, et al. TeleNursing Practice Guidelines. Bengaluru: NIMHANS; 2020 [cited 2023 May 03]. Available from: Available from: https://nimhans.ac.in/wp-content/uploads/2020/12/TeleNursing-Practice-Guideline-2020.pdf https://nimhans.ac.in/wp-content/uploads...
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),(2828. Breton M, Deville N, Gaboury I, Smithman MA, Kaczorowski J, Lussier MT. Telehealth in Primary Healthcare: A Portrait of its Rapid Implementation during the COVID-19 Pandemic. Healthc Policy. 2021;17(1):73-90. https://doi.org/10.12927/hcpol.2021.26576 https://doi.org/10.12927/hcpol.2021.2657...
),(3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
, evolução2222. Royal College of Nursing. Remote consultations guidance under COVID-19 restrictions [Internet]. London: Royal College of Nursing; 2020 [cited 2023 May 05]. Available from: Available from: https://www.rcn.org.uk/Professional-Development/publications/rcn-remote-consultations-guidance-under-covid-19-restrictions-pub-009256 https://www.rcn.org.uk/Professional-Deve...
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),(2727. Silva CB, Trindade LL, Kolhs M, Barimacker SV, Schacht L, Bordignon M. Implementation of COVID-19 telemonitoring: repercussions in Nursing academic training. Rev Gaúcha Enferm. 2021;42:e20200395. https://doi.org/10.1590/1983-1447.2021.20200395 https://doi.org/10.1590/1983-1447.2021.2...
),(3131. Downie A, Mashanya T, Chipwaza B, Griffiths F, Harris B, Kalolo A. Remote Consulting in primary health care in low- and middle-income countries: Feasibility study of an online training program to support care delivery during the COVID-19 pandemic. JMIR Form Res. 2022;6(6):e32964. https://doi.org/10.2196/32964 https://doi.org/10.2196/32964...
),(3636. Rodrigues MA, Hercules ABS, Gnatta JR, Coelho JC, Mota ANB, Pierin AMG, et al. Teleconsultation as an advanced practice nursing during the COVID-19 pandemic based on Roy and Chick-Meleis. Rev Esc Enferm USP. 2022;56(spe):e20210438. https://doi.org/10.1590/1980-220X-REEUSP-2021-0438en https://doi.org/10.1590/1980-220X-REEUSP...
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