Barger and Grandey (2006)Barger, P. B., & Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 1229–1238. https://doi.org/10.5465/AMJ.2006.23478695 https://doi.org/10.5465/AMJ.2006.2347869...
|
X |
|
X |
|
|
|
Barsade (2002)Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644–675. https://doi.org/10.2307/3094912 https://doi.org/10.2307/3094912...
|
X |
|
|
|
|
|
Czarna et al. (2015)Czarna, A. Z., Wrobel, M., Dufner, M., & Zeigler-Hill, V. (2015). Narcissism and emotional contagion: do narcissists ‘catch’ the emotions of others? Social Psychological and Personality Science, 6, 318–324. https://doi.org/10.1177/1948550614559652 https://doi.org/10.1177/1948550614559652...
|
X |
|
|
|
|
|
Dimberg and Lundquist (1990)Dimberg, U., & Lundquist, L. O. (1990). Gender differences in facial reactions to facial expressions. Biological Psychology, 30, 151–159. https://doi.org/10.1016/0301-0511(90)90024-Q https://doi.org/10.1016/0301-0511(90)900...
|
|
|
X |
|
X |
|
Dimberg and Thunberg (2012)Dimberg, U., & Thunberg, M. (2012). Empathy, emotional contagion, and rapid facial reactions to angry and happy facial expressions. PsyCh Journal, 1, 118–127. https://doi.org/10.1002/pchj.4 https://doi.org/10.1002/pchj.4...
|
|
|
X |
|
|
|
Ekman, Davidson, and Friesen (1990)Ekman, P., Davidson, R. J., & Friesen, W. V. (1990). The duchenne smile: Emotional expression and brain physiology. Journal of Personality and Social Psychology, 58, 342–353. https://doi.org/10.1037/0022-3514.58.2.342 https://doi.org/10.1037/0022-3514.58.2.3...
|
|
|
|
X |
|
|
Ekman and Friesen (1982)Ekman, P., & Friesen, W. V. (1982). Felt, false, and miserable smiles. Journal of Nonverbal Behavior, 6, 238–252. https://doi.org/10.1007/BF00987191 https://doi.org/10.1007/BF00987191...
|
|
|
|
X |
|
|
Hennig-Thurau et al. (2006)Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70, 58–73. https://doi.org/10.1509/jmkg.70.3.58 https://doi.org/10.1509/jmkg.70.3.58...
|
X |
|
|
X |
|
|
Hess and Blairy (2001)Hess, U., & Blairy, S. (2001). Facial mimicry and emotional contagion to dynamic emotional facial expressions and their influence on decoding accuracy. International Journal of Psychophysiology, 40, 129–141. https://doi.org/10.1016/S0167-8760(00)00161-6 https://doi.org/10.1016/S0167-8760(00)00...
|
X |
|
X |
|
|
|
Hess and Bourgeois (2010)Hess, U., & Bourgeois, P. (2010). You smile–I smile: Emotion expression in social interaction. Biological Psychology, 84, 514–520. https://doi.org/10.1016/j.biopsycho.2009.11.001 https://doi.org/10.1016/j.biopsycho.2009...
|
X |
|
|
|
X |
|
Hess et al. (2014)Hess, U., Houde, S., & Fischer, A. (2014). Do we mimic what we see or what we know? In C. von Scheve, & M. Salmela (Eds.), Collective emotions (pp. 94–107). Oxford, United Kingdom: University Press
|
|
|
X |
|
|
|
Howard and Gengler (2001)Howard, D. J., & Gengler, C. (2001). Emotional contagion effects on product attitudes. Journal of Consumer Research, 28, 189–201. https://doi.org/10.1086/322897 https://doi.org/10.1086/322897...
|
X |
X |
X |
|
|
|
Huang and Dai (2010)Huang, P. -F., & Dai, C. -W. (2010). The impacts of emotional contagion and emotional labor perception on employees’ service performance. International Journal of Electronic Business Management, 8, 68-79. Retrieved from https://pdfs.semanticscholar.org/f533/75731aef35f44144d830b325d83297adceb1.pdf https://pdfs.semanticscholar.org/f533/75...
|
X |
|
|
|
|
|
Ilicic et al. (2016)Ilicic, J., Kulczynski, A., & Baxter, S. (2016). How a smile can make a difference: Enhancing the persuasive appeal of celebrity endorsers. Journal of Advertising Research, 59, 1–49. https://doi.org/10.2501/JAR-2016-003 https://doi.org/10.2501/JAR-2016-003...
|
|
|
|
|
|
|
Krumhuber and Manstead (2009)Krumhuber, E. G., & Manstead, A. S. R. (2009). Can duchenne smiles be feigned? New evidence on felt and false smiles. Emotion, 9, 807–820. https://doi.org/10.1037/a0017844 https://doi.org/10.1037/a0017844...
|
X |
|
|
X |
|
|
Lewinski et al. (2014)Lewinski, P., Fransen, M. L., & Tan, E. S. H. (2014). Predicting advertising effectiveness by facial expressions in response to amusing persuasive stimuli. Journal of neuroscience: Psychology, and Economics, 7, 1–14. https://doi.org/10.1037/npe0000012 https://doi.org/10.1037/npe0000012...
|
X |
|
|
|
|
|
Manera, Grandi and Colle (2013)Manera, V., Grandi, E., & Colle, L. (2013). Susceptibility to emotional contagion for negative emotions improves detection of smile authenticity. Frontiers in Human Neuroscience, 7, 1–17. https://doi.org/10.3389/fnhum.2013.00006 https://doi.org/10.3389/fnhum.2013.00006...
|
|
|
|
X |
|
|
Messinger, Fogel and Dickson (2001)Messinger, D. S., Fogel, A., & Dickson, K. L. (2001). All smiles are positive, but some smiles are more positive than others. Developmental Psychology, 37, 642–653. https://doi.org/10.1037//0012-1649.37.5.642 https://doi.org/10.1037//0012-1649.37.5....
|
X |
|
|
|
|
|
Pugh (2001)Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018–1027. https://doi.org/10.2307/3069445 https://doi.org/10.2307/3069445...
|
X |
X |
|
|
|
|
Ramanathan and McGill (2007)Ramanathan, S., & McGill, A. L. (2007). Consuming with others: Social influences on moment-to-moment and retrospective evaluations of an experience. Journal of Consumer Research, 34, 506–524. https://doi.org/10.1086/520074 https://doi.org/10.1086/520074...
|
X |
|
X |
|
|
|
Sonnby-Borgstrom, Jonsson, and Svensson (2003)Sonnby-Borgstrom, M., Jonsson, P., & Svensson, O. (2003). Emotional empathy as related to mimicry reactions at different levels of information processing. Journal of Nonverbal Behavior, 27, 3-23. https://doi.org/10.1023/A:1023608506243 https://doi.org/10.1023/A:1023608506243...
|
|
|
X |
|
|
|
Thunberg and Dimberg (2000)Thunberg, M., & Dimberg, U. (2000). Gender differences in facial reactions to fear-relevant stimuli. Journal of Nonverbal Behavior, 24, 45–51. http://dx.doi.org/10.1023/A:1006662822224 http://dx.doi.org/10.1023/A:100666282222...
|
|
|
|
|
X |
|
Wang, Xu et al. (2016)Wang, Q., Xu, Z., Cui, X., Wang, L., & Ouyang, C. (2016). Does a big duchenne smile really matter on e-commerce websites? An eye-tracking study in China. Electronic Commerce Research, 17, 1–18.https://doi.org/10.1007/s10660-016-9237-4 https://doi.org/10.1007/s10660-016-9237-...
|
|
|
|
X |
|
|
Wang, Mao et al. (2016)Wang, Z., Mao, H., Li, J. Y., & Liu, F. (2016). Smile big or not? Effects of smile intensity on perceptions of warmth and competence. Journal of Consumer Research, 43, 787–805. https://doi.org/10.1093/jcr/ucw062 https://doi.org/10.1093/jcr/ucw062...
|
|
|
X |
X |
|
|
This paper |
|
X |
X |
X |
X |
X |