Opportunity Aspect
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Is this place far from your house? |
Assume value 1 for the answer “no” and 0 for the answers “yes” and “more or less”. |
Arrive at the Health Care Unit
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“Very easy” and “Easy” received code 1; the answers “neither easy/nor difficult,” “difficult,” and “very difficult” received code 0. |
Opening hours of this health care unit
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“Very good” and “good” received code 1; the answers “neither bad/nor good,” “bad” and “very bad” received code 0. |
How long do you usually wait to obtain the medicines in public pharmacies of SUS?
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The answers “do not wait” and “a little” received code 1 and the answer “a long time” received 0. |
Availability Aspect
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Where did you get this medicine the last time?
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The answers “Pharmacy of the SUS,” “Popular Pharmacy Program,” or “Church or Union” received code 1 (these answers would be related to an easier access to medicine, promoting satisfaction) and the answer “Commercial Pharmacy” received code 0. |
Did you have any problems to get the medicine the last time? |
The answers “did not have problems” received code 1 and the answers that indicated that the patient had problems to get the medicine received code 0. |
Did you stop taking the medicine for any reasons in the past seven days?
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“No” had value 1 and “yes,” value 0. In the case of patients who have taken more than one medicine, if there was a medicine they stopped taking, the answer would be 0. |
In the past three months, how often did you get the medicines you needed in public pharmacies of SUS?
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The answers “always” and “repeatedly” received code 1; the answers “sometimes,” “rarely,” and “never” received code 0. |
Did you have problems remembering to take the medicine?
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The answer “no” received code 1 and the answer “yes,” code 0. |
Did you have problems with the medicines for taking many pills per day?
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Did you have problems with the medicines for being hard to obtain?
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Did you have problems with the medicines because it is hard to read the packaging?
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Did you have problems with the medicines because it is hard to adapt their use with your working routines?
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Did you have problems with the medicines because there are different medicines with the same shape and colors?
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Quality of dispensation sub-aspect
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When you obtain the medicines in the public pharmacies of SUS, do the public employees who deliver the medicines give you information about their use? |
The answer “yes” received code 1; the answers “sometimes” and “no,” code 0. |
Do you understand the information given by employees who deliver the medicines in the public pharmacies of SUS? |
The answers “always” and “repeatedly” received code 1; the answers “sometimes,” “rarely,” and “never” received code 0. |
Is the pharmacist or another employee from the public pharmacy of SUS available when you need to ask questions about the medicines? |
Quality of medicines sub-aspect |
The answer “well” received code 1; the answers “regular” and “does not work well” received code 0. In the case of patients who have taken more than one medicine, if there was a medicine they thought was working neither good nor badly or was not working well, the answer would be 0. |
In your opinion, is this medicine causing you any health problems? |
The answer “no” received code 1 and “yes,” code 0. In the case of patients who have taken more than one medicine, if there was a medicine that caused them any health problems, the answer would be 0. |
For you, the effects of medicines obtained in public pharmacies of SUS compared to the effects of medicines bought in commercial pharmacies are: |
“The same” and “better” received code 1 and “worse,” code 0. |
When you obtain medicines in public pharmacies of SUS, do you receive information on how to store them at home? |
The answers “always” and “repeatedly” received code 1; the answers “sometimes,” “rarely,” and “never” received code 0. |
Ambiance Sub-aspect |
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How do you evaluate the wall signs to find the public pharmacy of SUS?
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“Very easy” and “easy” received code 1, the answers “neither easy/nor difficult,” “difficult,” and “very difficult” received code 0. |
How do you evaluate the cleanliness of the public pharmacy of SUS?
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The answers “very good” and “good” received code 1 and the answers “neither bad/nor good,” “bad,” and “very bad” received code 0. |
How do you evaluate the comfort in the public pharmacy of SUS?
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The answers “very good” and “good” received code 1 and the answers “neither bad/nor good,” “bad,” and “very bad” received code 0. |
How do evaluate the service of the public pharmacy of SUS?
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Interpersonal aspects sub-aspect
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Is the personnel of the public pharmacy of SUS respectful and polite?
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The answers “always” and “frequently” received code 1, and the answers “sometimes,” “rarely,” and “never” received code 0. |
Do you consider that the service provided at the pharmacy of SUS respects your privacy? |
How do you evaluate the service of the public pharmacy of SUS?
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The answers “very good” and “good” received code 1, and the answers “neither bad/nor good,” “bad,” and “very bad” received code 0. |