Abstract
This article aims at analyzing the experience of an Expanded Oral Health Clinic in a Basic Health Unit (BHU) in the city of São Paulo. This study has a qualitative approach, of the research-action type, in which dental surgeons and trainees experienced an Expanded Clinic of oral health, recording their practices in research diaries and devising singularized therapeutic projects together with patients. We analyzed 03 research diaries and 52 therapeutic projects produced from 2014 to 2015. The material was processed through thematic content analysis, with the following categories: dental procedures in the Primary Health Care; reference and counter-reference; work division; anamnesis, and user satisfaction. Our analysis indicated that new work processes stimulate patients to expose their health demands, and that therapeutic projects are imperative for the production of care, thus generating satisfaction and solvability. The difficulties of a subject-centered clinic were: little support from the specialized network, lack of auxiliary personnel, non-access to a single health records, and difficulty in re-signifying narratives to go beyond the oral cavity findings. Further studies, related to new oral health practices in other realities, are essential.
Keywords:
Primary Health Care; User Reception; Oral Health; Innovation