ABSTRACT
The research evaluated the quality of care for patients with diabetes, cared for by the teams of the More Doctors Program. A quantitative, cross-sectional study was carried out in Goiana, Pernambuco, between November 2016 and August 2017. Structured interviews were used from the Primary Care Assessment Tool. 41 professionals from Family Health Teams linked to the More Doctors Program and 437 users with Diabetes Mellitus monitored by those teams were interviewed. The findings evidence that regularity in doctors’ attendance may have lead to good results regarding longitudinality (users: 7,1; professionals: 8,2) and use of services (users: 8,5). Quality regarding the information system component (users: 7,6; professionals: 9,2) indicates that data about patients were complete and available. Structural deficiencies in the municipality may have contributed to the low performance of accessibility (users: 3,6; professionals: 3,9). Poor results for family (4,6) and community (2,88) counselling, according to users, reinforce the need to strengthen these attributes, specific to the Family Health Strategy. Additionally, as it is a program, there is the possibility of its discontinuity, due to the context created by Constitutional Amendment nº 95, 2016, which may compromise access and continuity of care, especially for users with chronic diseases who frequently use the health care system.
KEYWORDS
Program evaluation; Health consortia; Primary Health Care