ABSTRACT
The objective was to develop, identify the content validity and estimate the reliability of an instrument to evaluate the care regarding vaccination from the perspective of its users. This is an epidemiological study conducted in four stages: literature review, content validation, pre-test and test/retest with reliability estimation (internal consistency/Cronbach’s alpha and reproducibility/Kappa). 120 users of vaccine rooms participated. Content validation was conducted, Alpha=0.93; Kappa between 0.79 and 0.97. The instrument was approved as for content validity, presented acceptable internal consistency and reproducibility. It can be used in the management of care services regarding vaccination, subsidizing decision making from the satisfaction of users, as well as by researchers.
KEYWORDS
Public Health; Validation studies; Vaccination; Health services research; Consumer behavior