ABSTRACT
The article aims to analyze the conditions of access and embracement of Primary Care in the health region called Baixo Amazonas, located in Western Pará, from the perspective of health teams and patients. This is a descriptive and quantitative research, which used secondary data from the second cycle of PMAQ-AB, in the year 2014. Variables from the External Evaluation Instrument of modules II (professional) and III (patients) were selected. 58 health teams and 232 users from 11 municipalities in the health region were considered. Some notable advances in the work process of teams are related to scheduling, UBS close to patients homes, opening hours and implementation of the embracement. However, there are difficulties in organizing the agenda as well as the need of tokens and queue for the user to reach the service. The research revealed a high percentage of implantation of the embracement as part of the teams’ daily work, however, it is important to evaluate not only the existence, but the quality of the embracement, since it is more than a screening to the doctor. In general, obstacles still persist in the listening process and in resolving the health needs of patients.
KEYWORDS
Primary Health Care; Access to health services; Embracement