| 2002 |
The State General Ombudsman Office was created by Law nº 8, in December, linked to the State Government Secretary, directly subordinated to the governor’s office. |
| 2003 |
Publication of Decree nº 8,803, which determines the implementation of ombudsman offices in all secretaries and agencies of the state executive branch. |
| 2004 |
The SUS Bahia Ombudsman Office was established, through Ordinance nº 775, directly linked to the secretary’s office with the format of a home ombudsman’s office;
Service structuring;
Implementation of ombudsman offices in health units, linked to the state, and in the Regional Health Centers;
Elaboration of the Action plan for the acquisition of resources from federal agreement.
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| 2005 |
Approval of the Federal Agreement Action Plan;
Participation as a sub-network in the OmbudsmanSUS/DOGES/MS computerized system to respond to SUS demands in the state.
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| 2006 |
Continuity of the Network’s decentralization process;
Qualification of the Network’s ombudspersons.
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| 2007 |
Presentation of the work of the Bahia SUS Ombudsman Office as a successful experience at the Ombudsman’s office and Citizen Meeting: Health and Sanitary Surveillance – Manaus / July;
Ombudsman’s Office invited by DOGES to be a Pilot-Project in the Computerized System OmbudsmanSUS as level 1;
Meeting with the Health Secretary’s offices and the State General Ombudsman’s office to enable the technical cooperation agreement and the integration of the systems (DOGES and OGE).
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| 2008 |
Law nº 11.055, of June 26, which changes the organizational structure of the State Health Secretary, and the Ombudsman’s Office is inserted in the Internal Regulations and in the organizational chart as an organ directly subordinated to the secretary’s office;
Team enlargement;
Signature of the technical cooperation term between SESAB and DOGES;
Start of use of the SUS/DataSUS Ombudsman Computerized System.
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| 2009 |
Secretary’s investment to consolidate the Ombudsman’s Office;
Broad dissemination of the Ombudsman Office;
Distribution of educational material;
Administrative changes and service improvements due to the demands of the ombudsman office;
Expansion of the Network through municipalities’ offices access to the computerized system OmbudsmanSUS as a response point;
Holding of the I Seminar of Public Health Ombudsman Offices;
Holding of the I Symposium on Public Health Ombudsman Offices with the attendance of 300 people.
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| 2010 |
Investment in actions to qualify and standardize the work of the Ombudsman’s Network;
Preparation of the SUS Bahia Ombudsman’s Manual of Rules and Routines;
Reproduction of educational material;
Creation of the work group of the Bahia SUS Network ombudsman’s office;
Showcase of Experience in SUS Bahia Ombudsman offices;
Meetings with workers and managers in the health macro-regions (currently Regional Health Centers).
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| 2011 |
Meeting with the state ombudsmen and the SUS General Ombudsman Department;
Acquisition of resources from the Federal SICONV agreement, nº 75,7750/2011.
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| 2012 |
Year of great progress for the SUS Bahia Ombudsman’s office;
SUS Ombudsman Office qualification project created by DOGES with adherence of the states;
Qualification of the Bahia SUS Network Ombudsman Offices.
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| 2013 |
Expansion of the SUS Ombudsman’s Office Network in the state with the adhesion of the municipalities;
Amendment of the SICONV work plan, including municipalities with populations of less than 50,000 inhabitants;
Participation of the SUS Bahia Ombudsman as an effective member of the Secretary’s Management Collegiate.
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| 2014 |
Acceleration of the decentralization process;
Participation in the National System of SUS Ombudsman Offices.
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| 2015 |
Participation of the Ombudsman in the Commission for the Creation of consortia and implementation of Regional Health Polyclinics in the state.
National Qualification Course for SUS Audits and Ombudsman Offices promoted by DOGES.
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| 2016 |
Raising awareness and articulation with municipal managers and SUS Network units in the state;
Workshop for implementation and deployment of the Bahia SUS Network Ombudsman offices;
Participation in the Project Ombudsman in the neighborhoods in partnership with the State General Ombudsman’s Office;
Participation in the discussions of the Multisectoral Action Plan for tackling Zika and other Arboviruses in the State of Bahia, 2017-2019.
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| 2017 |
Beginning of new municipal management;
Articulation with new managers;
Implementation workshops of the SUS Bahia Ombudsman Offices Network;
Implementation of ombudsman in the first three opened Regional Health Polyclinics.
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| 2018 |
Change of the Ombudsman’s goal in the Pluriannual Plan for the last two years (2018-2019);
Network expansion and qualification;
Approval of the SUS Bahia Ombudsman’s Action Plan for acquiring federal resources supported by Ordinance nº 1,975.
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| 2019 |
Publication of the CIB Resolution for the implementation of ombudsman offices in the Municipal Health Secretaries through funds of Federal Ordinance nº 1,975;
Raising awareness among municipal managers.
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| 2020 |
Approval of the Ombudsman’s resolution indicator;
A year marked by the COVID-19 pandemic and a significant increase in citizens’ access to the service;
Articulation with technical areas of the SES Bahia and other state agencies and sectors in search of information about the work structuring to tackle the pandemic;
Preparing bulletins, technical notes for guidance to the Network, and management reports;
Training of new ombudsmen through the Microsoft Teams platform;
Participation of the Ombudsman in the meeting with the National Accreditation System.
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| 2021 |
Adherence of the SUS Bahia Ombudsman Office to the National System of Accreditation in SUS Ombudsman Offices;
Carrying out monitoring actions in the Network’s Ombudsman Offices;
Training new ombudsmen and the response points, that is, the Interlocutors of the SES Bahia’s technical areas;
Implementation of 14 SUS Ombudsman Offices in the state.
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