Narratives of Suffering and Professional Work of Social Workers in Social Security in the Industrial times 4.0

Abstract:

The current economic, social, and political changes have impacts on the work environment and the psychosocial conditions of the workers. In this study, we discuss the professional work of Social Workers (SW) working in working in the Brazilian social security system, using a mixed-methods approach including the results obtained through standardized scales, focus groups, and interviews conducted between 2014 and 2019. Despite the results obtained by psychometric systems suggest a non-negative outcome, the other methods could reveal that work generates a kind of silent, invisibility and is marked by distress and/or suffer.

Keywords:
Industry 4.0 or 4th Industrial Revolution (4th RI); Social Security; Social Work; Work distress