The exploratory-descriptive qualitative study aimed to identify the access and embracement forms presented by the service, according to the adolescents' perception, describe the satisfaction of these subjects and the relationships established with the professionals in the received care. It was carried out at the General Hospital of Fortaleza, Ceara, Brazil, seven adolescents interned in the Pediatric Unit participated of the study through a semi-structured interview. The interviews were submitted to content analysis. The adolescents demonstrated knowledge concerning the health care and treatment conditions. They noticed satisfactory access and embracement conditions with restrictions concerning the entrance door. They highlighted positive aspects of the relationships, the communication, and the resolvability of the inpatient unit problems. Listening and embracement were the main actions towards satisfaction during care. There is, however, the need for actions based on devices for the integrality of all the health team members and in all the adolescent care production areas.
Adolescent; Health services accessibility; User embracement; Patient satisfaction