| 1. Teamwork within units* |
50.2 |
| A1.† In this unit, people support each other. |
68.6 |
| A3. When there is a lot of work to do quickly, we work together as a team to complete it properly. |
75.6 |
| A4. In this unit, people treat each other with respect. |
74.5 |
| A11. When a work area/unit becomes overloaded, the others help. |
56.6 |
| 2. Supervisor/Manager expectations & actions promoting patient safety |
54.1 |
| B1. My supervisor/chief praises when he sees work performed in accordance with established patient safety procedures. |
39.2 |
| B2. My supervisor/chief really takes into consideration the suggestions of the professionals for improving patient safety. |
43.2 |
| B3R.‡ Whenever the pressure increases, my supervisor/chief wants us to work faster, even if that means “skipping steps”. |
58.8 |
| B4R. My supervisor/boss does not pay enough attention to patient safety issues that happen repeatedly. |
75.5 |
| 3. Organizational learning-continuous improvement |
59.4 |
| A6. We are actively doing things to improve patient safety. |
79.2 |
| A9. Errors have led to positive changes around here. |
51.6 |
| A13. After we implement changes to improve patient safety, we evaluate effectiveness. |
47.4 |
| 4. Management support for patient safety |
43.4 |
| F1. The hospital management board provides a work setting that promotes patient safety. |
32.4 |
| F8. The hospital management actions demonstrate that patient safety is a top priority. |
52.9 |
| F9R. The hospital management only seems interested in patient safety when an adverse event occurs. |
45.1 |
| 5. Overall perceptions of patient safety |
47.8 |
| A10R. It is just by chance that more severe mistakes do not happen here. |
61.4 |
| A15. Patient safety is never compromised in function of a larger amount of work to be concluded. |
17.6 |
| A17R. In this unit, we have patient safety issues. |
30.4 |
| A18. Our procedures and systems are adequate to prevent the occurrence of errors. |
38.3 |
| 6. Feedback and communication about error |
37.9 |
| C1. We receive information on implemented changes from event reports. |
32 |
| C3. We are informed about errors happening in this unit. |
44.2 |
| C5. In this unit, we discuss ways to prevent errors from happening again. |
37.6 |
| 7. Communication openness |
47.8 |
| C2. The professionals are free to speak when seeing something that can negatively affect patient care. |
72.5 |
| C4. The professionals (regardless of their employment) feel free to question decisions or actions of their superiors. |
29.7 |
| C6R. The professionals are afraid to ask when something seems to be wrong. |
41.2 |
| 8. Frequency of events reported |
56.9 |
| D1. When an error occurs but is noticed and corrected before affecting the patient, how often is it notified? |
55 |
| D2. When an error occurs but there is no risk of harm to the patient, how often is the patient notified? |
51.5 |
| D3. When an error occurs that could cause harm to the patient but not cause it, how often is the patient notified? |
64.4 |
| 9. Teamwork across units |
36.5 |
| F2R. The hospital units are not well coordinated with each other. |
22.6 |
| F4. There is good cooperation between the hospital units that need to work together. |
29.5 |
| F6R. It is often unpleasant to work with professionals from other hospital units. |
51.9 |
| F10. The hospital units work well together to provide the best care for patients. |
42.2 |
| 10. Staffing |
32 |
| A2. We have enough staff to handle the workload |
10.8 |
| A5R. The professionals in this unit work longer hours than would be best for patient care. |
23.3 |
| A7R. We use more temporary/outsourced professionals than would be desirable for patient care. |
74.2 |
| A14R. We work in a “crisis mode” trying to do too much, too quickly. |
19.9 |
| 11. Handoffs and transitions |
46.2 |
| F3R. The care process is compromised when a patient is transferred from one unit to another. |
43.5 |
| F5R. It is common to lose important patient care information during duty or shift changes. |
42.1 |
| F7R. Frequently, problems occur in exchanging information among the hospital units. |
30 |
| F11R. In this hospital, duty or shift changes are problematic for patients. |
69.3 |
| 12. Nonpunitive response to errors |
24.1 |
| A8R. The professionals consider their mistakes can be used against them. |
12.7 |
| A12R. When an event is notified, it seems the focus is on the person, not the problem. |
37.3 |
| A16R. The professionals worry that their errors are recorded in their functional records. |
22.5 |
