The experience narrated here had its origin in the crises and tensions present in the everyday work of a basic health care unit. It was also the result of an effort to change conflict into "care" for the entire team. For this purpose, two practices that were structured to respond to these challenges gave origin to a wider project in permanent health education, called "Caring for the Carer". This initiative attempted to encourage and propagate values and feelings that are normally ignored in processes of education at work. By giving visibility to these inter-subjective dimensions, it was possible to bring to light some essential issues related to the role of carer that should be assumed by the health professional. With the help of socio-dramatic resources in different areas of the project, we also generated a sensitization movement that begins with the professional and his/her identity as a person, includes the recognition of the Other (colleague and patient) and reaches a wider collective, i.e. the institutional one. The project development helped us to understand that the humanization of our services requires the recognition that we, carers, are also human and fragile.
permanent education in health; humanization; relationship health professional-patient; health care