Presently, the competitive advantage of the nations, has as one of its pillars, the indoge- nous generation of innovation within telecommunications infrastructure. Strong competition in the sector requires architecture with flexible processes, able to face the ongoing repositioning of companies and products. The rearrangement of players and trends, which is increasingly common, and which has direct influence over the destinies of the organizations, similarly requires flexible management practices. A model showing the overlap of operational and competitive intelligence plans is presented as an alternative to assure the success of enterprises through ongoing and uniform information flow in all business phases.
telecommunication; innovation; competitive intelligence; business intelligence; knowledge; information