Sustainability and ESG (Environmental, Social and Governance): A study of the tourism operations of a Lodge in Serra Gaúcha

Abstract:

This research aimed to present, in the light of the theory and the ABNT PR 2030 standard, how sustainability and ESG (Environmental, Social and Governance) are present in a Lodge in the Serra Gaúcha, which has as its predominant demand elderly tourists. To this end, descriptive research was carried out with a case study and a qualitative approach. Data were collected through semi-structured interviews with the manager of the Lodge under study. As research findings, it was identified that the Lodge constantly seeks to welcome guests and interact with the society in which it operates, and that it contemplates (partially) the tripod of sustainability or ESG described in ABNT PR 2030 (2022). Some initiatives that are aligned with the tripod of sustainability and ESG are the care with the origin of inputs, capture and reuse of water (partially), economic interaction with local and regional businesses, circular economy, benefits to employees, rescue and preservation of culture, among others. There are ESG criteria that the lodge points out its concern in seeking to contemplate. Such understanding was possible by detailing the data collected, from the preparation of its facilities to the reception of guests, with attention to the elderly, who represent 70% of the occupation during the week.

Keywords: Sustainability; ESG; Operations; Lodge